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Boss Complained About Train Ticket, He Followed Policy And Flew Instead

by Annie Nguyen
November 9, 2025
in Social Issues

Company travel policies aim to control costs, yet they often trip over their own logic when employees follow the letter instead of the spirit. A simple request to save money on the trip home sparked a chain of emails that proved rules can cost more than they save.

The original poster found a scenic train route with a sleeper car that was cheaper than the usual flight. The boss approved the switch, then flipped upon seeing the receipt and demanded coach class only. Read on to find out how a quick cancellation and one new booking turned a $150 ticket into $450.

One employee proposed a cheaper scenic train ride home with a sleeper car, but after his boss demanded coach class only, he booked a pricier coach flight instead

Boss Complained About Train Ticket, He Followed Policy And Flew Instead
Not the actual photo

I can only book travel in coach class? Okay?

Shortly before COVID brought all manner of traveling work to a screeching halt,

I was finishing up a job and getting ready to book my

travel home. Normally everyone would just fly, and in my case that

meant a nice short trip of about two hours in the air.

However, this particular location and the route back home for me had

an extremely scenic train route that took about 12 hours. And as

a bonus, I could get a sleeper car for a pretty cheap price. Less, even, than the flight.

I asked my boss if I there was any reason I had

to fly instead of taking the train, as the latter would save

them money, and he said it would be fine. I didn't waste

his time or mine by mentioning any of the above details. I

simply booked my ticket and immediately sent in the receipt for

reimbursement. Not 20 minutes later, I get an email. Paraphrasing:

"WTF is this? I thought you said you were going to book

travel that would save us money. What do you think you're doing

booking a sleeper car??? You're not one of the big shots out

here. Send me a new receipt for your coach class accommodations.". Okay, as you wish: cue MC.

Since this happened so quickly, I was able to cancel my $150

train ticket without issue. And since there was no way I was

taking a 12 hour train ride in coach instead of a two

hour flight, I booked my air travel like I normally would and

immediately sent in the $450 receipt for my *coach class* flight.

I got yet another email asking me what the hell I was

doing. Now, I'm good at booking travel and I know how to

find good prices. I knew that there wasn't a cheaper flight

to be had. So I wrote back "sorry, this is the cheapest

coach class flight I could find. If you can find a better

one, please let me know before the 24 hour cancellation window

closes and I'll be happy to book that instead." Clearly frustrated,

they told me to stop playing games, cancel the flight, and just

buy the damn train ticket. I didn't. I took the flight home

and got reimbursed per company policy for my coach class flight.

We’ve all been in situations where following the rules feels at odds with practicality, comfort, or common sense. Those moments illuminate the tension between compliance and creativity, highlighting how rigid systems sometimes fail to account for real human needs.

In this story, the employee was constrained by a corporate travel policy that mandated coach-class transportation. Yet the “rule” collided with efficiency, personal well-being, and even cost-effectiveness.

The emotional dynamics are clear: the employee experienced frustration and disbelief at the arbitrary restriction, while the manager seemed focused on symbolic control rather than practical outcomes.

At the same time, the employee had to balance professionalism with the desire to make smart choices, demonstrating ingenuity without overtly defying authority.

This mix of compliance, creativity, and quiet resistance creates a rich psychological interplay that resonates with anyone who has navigated an inflexible bureaucracy.

Psychologist Adam Grant has discussed how employees often engage in “principled problem-solving” when confronted with unreasonable constraints.

According to Psychology Today, when people are given limited autonomy, they seek ways to achieve goals creatively while still adhering to the rules, often resulting in innovative or unexpected solutions. This approach can reduce stress, maintain morale, and even benefit the organization when applied thoughtfully.

Through this lens, the employee’s actions, booking the train, then later the flight, while documenting the most cost-effective solution, were not reckless or defiant, but a careful negotiation of competing priorities.

They highlighted the impracticality of blanket policies and encouraged reflection on how rigid rules can clash with human judgment.

The story also illustrates how transparency, evidence, and tact can allow employees to assert agency responsibly, protecting both their time and the organization’s resources.

Ultimately, this story invites us to consider the human side of workplace policies. How do we balance efficiency, fairness, and flexibility in rules designed to guide behavior? And when rules feel unreasonable, what creative yet responsible strategies might allow us to meet both organizational and personal needs?

Take a look at the comments from fellow users:

These Redditors shared parallel stories of booking premium deals cheaper than coach, only to be forced into costlier standard options

mario_almada − Hahahaha I did the same damn thing! I booked a bus ticket

home for a 10 hour bus ride home. It was an executive type

bus that caters to business crowd. I'm talking all first class with huge chairs that lay all the way down to sleep.

Got an email within minutes of booking that they were not paying

for first class accommodations and to book coach. Turned around and booked

coach flight home and ticket went from 190 to 450 dollars. F__k them!

jayste4 − Similar thing happened to me years ago. I found a first

class airline ticket for less than coach. I booked it, was told

nope, then I had to rebook and pay more for a coach ticket. Clearly, it wasn't about the money.

frogadmin_prince − I once had a customer in the Dominican Republic. If you

knew the flights you could get a first class ticket for less

than a coach ticket. Since I was down there every three months

I figured this out quickly. The first time I purchased the first

class ticket my employer did this same spiel.

I explained the flight was cheaper and had to physically show them

by me logging in and showing both classes of tickets. Had this happen once in Turkey as well.

[Reddit User] − Similar thing when I was in the Royal Navy. I

was drafted from Plymouth, England (bottom and to the left), up

to Faslane in Scotland (almost top but still on the left).

At that point Plymouth still had an airport and I requested a

flight to Glasgow, where a friend would pick me up (another friend

was moving house so I did a deal where all my

stuff went on his truck, he was driving up with family).

Anyway, PO wren writer (in no uncertain terms) informed me only officers

got air warrants, and scumbags (juniors and NCOs) got rail warrants.

No matter how many times I tried to phrase it, she was not budging. Oh well.

So I got my train warrant, and traveled from Plymouth to London,

underground across London, then London to Birmingham, change there and get

another train to Glasgow central station, taxi across the city to

Glasgow Queen Street, then train to Helensburgh central where my Oppo

picked me up and took me to Faslane. Grand total of £453.89 and 12 hours of travel.

(I made sure to claim every penny including taxi fare). The flight

was £134.00 and would have taken three hours max from door

to door. Go Navy (as the Americans would say) Edit My

very first award. Many thanks 😁😁 2nd Edit Now my second award.

Thank you kind stranger 😊😊 3rd Edit The route taken was the cheapest train fare.

I didn't plan to spend half the day traveling, just the route

that was available on my warrant (Not First Class and only

certain services). Was asked about this offline as someone thought I'd

taken the p__s with my route.

These users mocked bosses obsessing over small savings while ignoring big-picture expenses

Dear_Analysis_5116 − So busy watching how the pennies are spent that they lose sight of the dollars.

Pywacket1 − They bitched about a $150 ticket? That seems cheap for 12 hours, especially for a sleeper car.

led76 − I don't get how someone reviewing this stuff feels like they're

doing a good job and helping the company. Like they're just thoughtful

enough to realize that a sleeper car is more expensive than coach,

but too stupid to realize a train is cheaper than a flight.

Honestly if companies got rid of these ppl they'd prob save tons of money.

The execs are the ones blowing up the budget with crazy expensive

hotel stays and first class travel anyway (at least where I

work) and the corporate drone can't tell them no.

These commenters recounted absurd reimbursements, like taxis adding up or campgrounds vetoed for fancy hotels

mizinamo − That's like saying "No, you may not book a room in

hotel A, because it's €82 a room and our travel policy only allows €80 a room in that city.

But you may book a room in hotel B which is €79

a room and get reimbursed for the €14 each way taxi

trip that you need because that room is much further away from the office."

0000001A − I booked a business trip one time through work, and I

realized since my wife was going with me and was a rewards

member of the hotel chain where we were staying, I put

the rooms in her name. This saved my work about $200

over 3 days because her reward level gave us free wifi,

comped breakfast, and several other perks.

When I turned in my receipts, you would think I broke into

the safe and stole money. It took me multiple phone calls

with supervisors to get the finance department to understand what I

did. I finally told them they wouldn't have to worry next

time, I would just charge it all and they could just pay for it.

Olthar6 − Once went to a conference a couple hours away. Saw the

conference was about 5 minutes from a state campground and decided

to book the campground for $35 for the whole conference. Got

an email from the business office telling me they don't reimburse

vacations and I cannot stay at the campground. So I cancelled

it and booked the $450/night conference resort.

Took then less than an hour to call and say I could stay at the campground "just this once."

TrekRider911 − Yep, happened to me once. I took the train ($11) instead

of driving/hoteling. Got reemed over it ("Who takes the train to

BigCity? Drive yourself next time and stay in the hotel. We

don't have Amtrak as a payee in the system." Uh, ok.)

These Redditors highlighted time costs in travel and creative workarounds for rigid rules

Sweater_Puppies − I went on an international business and asked to extend

the trip by one day so I could do some site seeing.

She said one week out of the office was enough and she

wanted me back. This required me to travel back on a

holiday, which she clearly was forgetting is automatic double time. Our

company pays employees the entire time you're traveling…

So by the end of that travel day I was owed for

32 hours of "work". She tried to fight me on it

and I already had an email from HR with written confirmation that I was correct.

jaywaykil − One issue is your time… are you reimbursed for travel? You

should be. Required travel for work should be paid time.

The extra 10 hours at your pay X cost multiplier is surely

worth more than $300. But assuming you don't charge for that

time, personally I have no problem submitting an expense report for

travel that meets their written requirements, then using the money to

book travel my own way. Especially after I've tried to save them money but got rejected.

So submit the airline ticket, but enjoy your train ride. I used

to volunteer for an organization and we would meet 2x a

year. My time was volunteered, but they reimbursed expenses. The options

were to either book all travel through their preferred travel agency,

or they would pay $0.50/mile for a personal vehicle. No exceptions (I tried). Min.

Cost through the TA was typically ~$300, or travel by the

quickest interstate route was ~$200. So I would submit an

expense report for the $200. Then I would rent a little

sports car and take a fun route through the mountains that

was slightly shorter but took longer. I usually pocketed about $50 after rental fees and gas.

In the end, the employee jetted home in coach-class skies while the company swallowed the extra $300, proof that nitpicky rules can derail the savings train. It’s a cheeky reminder to focus on facts over formalities.

Do you think the boss learned a lesson, or would they double down next time? Ever pulled a similar switcheroo on stubborn policies? Spill your travel triumphs (or traps) in the comments!

Annie Nguyen

Annie Nguyen

Hi, I'm Annie Nguyen. I'm a freelance writer and editor for Daily Highlight with experience across lifestyle, wellness, and personal growth publications. Living in San Francisco gives me endless inspiration, from cozy coffee shop corners to weekend hikes along the coast. Thanks for reading!

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