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Company Forces Employee To Wait For Purchase Order, Then Wonders Why The Hotel Is So Expensive

by Annie Nguyen
November 10, 2025
in Social Issues

Company policy clearly funds hotel stays for mandatory onsite weeks, a perk this remote employee relied on without drama. Planning the latest trip coincided with tightened spending controls post-audit, turning a simple reservation into a waiting game.

Initial quotes were reasonable, but silence from accounting let availability shrink and costs climb. Repeated warnings about rising rates and major events in town fell flat until a last-minute push forced action. Scroll down for the expense report that sparked a heated call.

A remote employee’s contract-guaranteed hotel for mandatory office weeks hit purchase-order gridlock, turning a $550 stay into $1200 amid events and silence

Company Forces Employee To Wait For Purchase Order, Then Wonders Why The Hotel Is So Expensive
Not the actual photo

You want me to wait until the last minute to book my hotel? Deal?

I work remotely for a small company with about 100 employees total.

Based on my contract, I have to return to the office for a week 4 times a year.

The last time I went back up was in November of last year.

In the contract, it's laid out that my employer pays 100% of hotel and gas or airfare.

Normally this is an extremely uneventful routine, it's a mid-sized Midwestern city with not much to do.

It is what it is and I don't complain about it.

A few months before I went back up we had our financial audit done.

One thing that was pointed out to our accounting department was a lack of controls on purchasing.

The way it used to be was every manager or supervisor had a company credit card.

The credit card had a $1,500 balance and as long as we stayed under that limit, we didn't have to do purchase orders.

After our audit, my accounting team decided to make purchase orders 100% of their focus going forward.

Going forward, it doesn't matter what it was, what the situation was, if you didn't have an approved purchase order.

You could not make the transaction at all without the approved purchase order.

All this happened in early October as I was trying to book my hotel for my on site week.

I was trying to book for my on site week in November.

Normally I have freedom in choosing when I go onsite, but I was requested to go that specific week.

I was requested by my CEO and CFO as we were launching some strategic planning.

They wanted me onsite for the strategic planning sessions that week.

So I put the purchase order in for the hotel and I don't hear anything back.

I forget about it for a couple weeks then remember mid October that I still don't have a hotel.

When I initially made the request it was about $550 for 4 nights total.

Looking again in mid October it was now up to $700 for 4 nights.

I look around and noticed that same week I'm supposed to go up there's a concert in the city.

The concert was followed by a big college sporting event in that town as well.

I send an email to my accounting folks that I need to book a hotel soon.

I tell them rates are going up, room availability is going down, and so on.

I get a tersely worded email back saying that everyone has different priorities and my purchase order will be addressed.

It will be addressed once all the ones before it are done first.

So I sit back and wait and keep checking every other day and keep seeing prices go up.

I send a weekly email asking if it's approved yet and I keep getting absolute silence back.

Finally a week before I email my accounting team with the CFO included saying if I don't book now.

If I don't book a room that day, there wouldn't be any left and I wouldn't be able to make it.

I wouldn't be able to make it up for the strategic planning work they requested.

About 30 minutes later I get back an email that says word for word this message.

You are authorized to reserve a hotel room for 4 nights starting that date.

Cool, I book it, that $550 room is now $1,200 for the same 4 nights.

I book it and move on with my life and don't think any of it.

Last week, I got around to uploading my credit card receipts and submitted my expense report.

The expense report included that $1,200 hotel stay for the 4 nights.

I got a call from my CFO today just exploding on me, furious about where the hell I stayed.

He was furious about what the cost was and what was I thinking spending that much.

I very calmly just forwarded the original purchase order and all the emails I sent saying prices were raising.

I had dead silence on the phone as he read through the email chains.

He just said for fucks sake then hung up the phone immediately.

At the end of the day all supervisors got an email that the purchase order system was being shutdown.

It was being shutdown until they could figure out how to manage it better going forward.

TLDR; I can't book a hotel using my company credit that is in my contract that I'm allowed to do?

Have fun paying more than double for the room then.

We all know the feeling of trying to act responsibly while the system around us makes everything harder. When clear communication meets rigid procedure, frustration doesn’t just appear; it slowly builds, especially when someone is following the rules and still ends up blamed for the consequences.

In this story, the employee wasn’t asking for a favor or trying to bend policy. They were honoring their contract, planning ahead, and repeatedly notifying the right people as prices climbed.

Their tone wasn’t entitled; it was practical and respectful. On the other side, the accounting team was under pressure after an audit, a moment when fear of mistakes often replaces healthy judgment. Instead of prioritizing mission-critical travel, they leaned into strict procedure as a shield.

That’s how well-intentioned systems can backfire: everyone follows the rules, yet common sense gets lost, and preventable problems turn into expensive lessons.

Psychologists often talk about “bureaucratic paralysis”, when employees cling to procedure because autonomy feels risky. According to Psychology Today, organizations under scrutiny tend to tighten control to prove accountability, but doing so can unintentionally shut down problem-solving and communication.

Harvard Business Review also notes that when teams fear criticism more than inefficiency, they default to rigid compliance rather than thoughtful decision-making.

In this context, the accounting department likely believed they were protecting the company, not realizing they were creating the exact waste they hoped to avoid. Meanwhile, leadership only saw the price tag once it was too late, and reacted with shock, not malice.

This situation shows that miscommunication doesn’t always come from neglect; sometimes it comes from tunnel vision. The employee acted responsibly. The accounting team acted defensively. The CFO responded reactively. And the company paid the price for a policy that valued uniformity over judgment.

Check out how the community responded:

These Redditors praised the CFO’s swift shutdown and the worker’s airtight email trail

RivaTNT2M64 − I will admit to being mildly surprised at the ending of this story.

Typically especially in larger organisations this kind of thing is the only flex the numbers guy can push.

They push onto other employees and will be lost in the far larger amounts moving about.

What is a significant amount to an individual, is less than a rounding error on corporate books.

It will get missed and help preserve the number guy's ego in the process.

Seems like your company is small enough for it to be noticed and the CFO knew you well.

The CFO knew you well enough to call you directly and get unvarnished details from you.

And he was fast acting enough to get the whole thing shut down when it obviously isn't working.

Both are unlikely to happen in larger companies with more bureaucracy.

Nice work on the CYA email and the snarky reply is probably worth its weight in gold.

ClockworkMeow − As per my emails, here is the documentation you requested.

WatchingTellyNow − I think you win hands down here, well done on your handling of it!

I'm guessing whoever ignored your emails got a sharp slap on the wrist afterwards.

These users shared tales of forcing pricey compliance after petty denials, costing firms thousands

Beneficial_Test_5917 − And don't rent any car with the word economy anywhere in its description, we're a classy company!

lendergle − Similar story: I was a contractor and lived out of state from my client.

They wanted me on-site Monday to Friday, so I would fly out on Sunday evening.

I would return home late Friday night after a long week of work.

At some point, the hotel I was staying at offered me a deal to just book monthly.

I'd get to have the same room the whole time if I booked monthly.

The math worked out to almost 50% savings vs the daily rate that I was paying.

So it was a win-win for both me and the company.

I got to leave a set of stuff like clothes, toiletries, etc. in the room permanently.

I only needed a small carry-on for my flights each week now.

I only had to check in and out once a month instead of weekly.

And they got a substantial savings in lodging cost and no bag charges on flights.

Later, we worked out a similar arrangement with rental cars, for around the same difference in rental fees.

Their vendor coordinator got confused at the expense bills and couldn't figure out why they were small.

Couldn't figure out why they were relatively small during the month and then spiked at the end.

When we explained why, he got weirdly angry about the whole situation.

Why are we being charged for lodging and rental car expenses on the weekends?

You're not here on weekends working, so why are we paying for it!

No amount of arguing would convince them and math didn't matter at all.

It was a policy violation according to them no matter what we said.

Compliance can create additional expense in the short term but it always works out to savings for the company.

That was their mantra and they stuck to it no matter what.

Of course, they couldn't produce a written policy, nor was there anything in our contract preventing us from monthly rentals.

But they stuck to their guns on this issue stubbornly.

They did pay out the expenses submitted prior to their pulling a fit over it, though.

So we cancelled our monthly arrangements and started renting on a daily basis going forward.

After they finally realized they were paying tens of thousands more per month more than they could have.

The person who had originally been an asshat was fired from his position.

We went back to renting monthly and all was well again.

But wait—there's more to the story that happened after that.

To avoid any further bean-counter shenanigans, we started adjusting the invoices so that they looked as if the rentals were weekly.

And since we billed on a monthly basis and they didn't require us to submit receipts with the invoices.

They were perfectly happy that they didn't have to pay for lodging and rental cars on the weekend.

WearifulSole − I went for some training recently and the city I went to is really far from its airport.

The cab ride to the hotel is $100 on its own just for that one trip.

So, I emailed the coordinators ahead of time and asked if the company would cover a rental car for me.

After all, I was there for 2 days of training, traveling an hour each way from the hotel.

Traveling from the hotel to the training venue each day took an hour.

They said no, probably because most of the company lives in that area of the country.

A few of us live on the opposite side of the country far away.

So, lots of the people in my position can drive to this city and use their personal vehicle.

They use their personal vehicle to get to and from training without any problems.

So, instead, I billed them $400 per day for cabs to get around.

The cab was $200 one way to the training venue and $200 back each day.

Plus $100 each way from the airport to the hotel at the beginning and end.

So, in total, just in transportation, I billed around $1000 for 2 days of training.

When I submitted my expenses, my manager had some questions until I forwarded him my emails to the coordinators.

The only response I got back was an automated email saying my expenses were approved.

These commenters recounted bypassing procurement delays with emergency cards or pizza-level overrides

ThirtyMileSniper − A few years back I was undertaking an auditing role in a construction firm.

I attended a project on a site where the client had quite a lot of managerial staff.

I'd turned up mid morning so guys are having their morning break as usual.

As things go on they aren't leaving the canteen at the normal time so I ask what's going on.

Now, yes, I get it, when the auditor turns up everyone goes on break to avoid work.

But that's not the situation with me and these guys, I'm an experienced site manager doing this as a sabbatical.

These guys used to phone me up for advice because the safety guy was unhelpful.

They know me and trust that I'm not going to s__ew them over like others.

Back to the question, it turns out that they are waiting for buckets to arrive.

I ask why, there is a builders merchants that we use often just minutes from site!

Here is the tale of what happened with the buckets order.

They were going to use that merchant but need the order to be placed for collection.

Site manager placed the order but procurement went with the cheaper option instead.

Cheaper option saves £0.50 per bucket for four buckets, so £2.00 saving overall.

Catch is it's three days delivery time instead of picking up immediately.

We have a team of three men standing at probably £600 per day waiting.

I get on the phone with the guy who raised the order and explain the situation.

But he's not budging on the decision at all no matter what I say.

I raise a riot act but he just defers to what his boss instructed him to do.

Well ok, here we go and it's now down to email to solve this.

I was a little bit infamous in the firm for ignoring the politics and I'd pissed off managers.

But the MD liked the way I operated as did the people I worked under.

Sent the email to procurement director explaining how his policy was wasting money and the specific situation.

Copy in operations director and my department managers just for openness and transparency.

Ten minutes later the site manager gets a call that his buckets are ready for collection.

I had a few issues with the procurement director following that and he always ended up wrong.

HomeGrownCoffee − I work for a company that needed a new valve for maintenance.

It was just over my $2000 corporate card limit, so I can't buy it on my credit card.

It was a like-for-like replacement, but this vendor wasn't in our system yet.

I submit it through the purchasing department a couple months ahead of the scheduled maintenance.

The unit will be offline during scheduled maintenance, and delay, delay, delay kept happening.

Back and forth over wording of conditions and it's getting close to the deadline now.

The valve company can't reach some references so I ask them to expedite the order.

Expediting the order cost an extra 20% and have to use the head of Finance's corporate card.

Ich_mag_Kartoffeln − I'm so glad that when I travelled for work, it was either for a really small company.

A small company where with only a handful of employees; or for a large company where I had unlimited credit.

Said credit card wasn't because I travelled which was rare anyway but because I was in charge.

Anybody in charge had to have an unlimited credit card, just in case of emergencies.

I usually used the credit card to bypass arguments with the bean counters by spending first.

Too late, I've already spent it, so you can't argue with me now!

I only once used it for its intended purpose which was several hundred staff had to evacuate.

Several hundred staff had to evacuate the building because of a fire, and had no food.

Hello, I need ALL the pizzas you have available right now for my staff!

Other procurement & finance pros chimed in with insider perspectives

HunsplainThis − I work in procurement and am actually good at my job and efficient at it.

This story really made me chuckle because I've seen this happen before.

Without disclosing too much, our large organisational policy is to adhere to the rules in always using best judgement.

We make the most cost effective choices with strong checks and measures, official approvals and accountability.

If you mess up, you'll quickly be reprimanded by management for your mistakes.

[Reddit User] − I work in purchasing and procurement for a large organization.

The last thing companies should do leaving purchasing to finance or accounting departments to handle.

Their concerns are the books, and don't really understand purchasing as much as they like to think so.

[Reddit User] − you tell stories like a remote worker from the Mid-West based on the details.

Kingy_79 − Stepping over pounds to pick up pennies, very much like my workplace does.

SkwrlTail − Oof, speaking as a hotel employee, always always always book as far out as possible.

You get much better deals booking early instead of waiting until the last minute.

lxivbit − My guess on what really happened with the accounting department and this situation.

The accounting department were told to start collecting purchase orders because some manager was wasting money.

The entire accounting department thought it was a waste of time, but the CFO was adamant.

The CFO was adamant that it would save money in the long term for the company.

The accounting team originally started processing the purchase orders in their judgement of highest priority.

But this upset one of the more senior managers because of a missed deadline that wasn't stated.

This caused the CFO to implement the rule that purchase orders were to be executed in the order received.

Cue malicious compliance by accounting department and this is what we see here.

Thanks reallyfuckintired for getting the process to be sane again for everyone involved.

One ignored PO turned a routine trip into a $650 lesson in timing, with the worker sipping victory while the system crumbled. Genius documentation or overkill escalation? Ever watch bureaucracy backfire spectacularly? Drop your corporate revenge receipts below!

Annie Nguyen

Annie Nguyen

Hi, I'm Annie Nguyen. I'm a freelance writer and editor for Daily Highlight with experience across lifestyle, wellness, and personal growth publications. Living in San Francisco gives me endless inspiration, from cozy coffee shop corners to weekend hikes along the coast. Thanks for reading!

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