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Doctor Stands Firm Against Parents After Sister’s Costly Errors Almost Destroyed The Family Practice

by Jeffrey Stone
December 11, 2025
in Social Issues

A devoted doctor spent two decades growing his father’s clinic, only to uncover his own sister had quietly erased forty thousand dollars through endless billing blunders tied to her declining health. The mistakes piled up for years until one devastating gap left the entire practice bleeding cash.

After a terrifying brush with death that left her permanently weakened, she announced she was coming back to the same critical job. He drew a hard line and said no. His parents chose blood over business, insisting she stay while patients’ records and the clinic’s survival dangled by a thread. The once-close family now sits divided, the legacy practice teetering on the edge of collapse.

Doctor refuses to rehire sister whose health-related billing errors cost family practice $40,000 and ongoing risk.

Doctor Stands Firm Against Parents After Sister’s Costly Errors Almost Destroyed The Family Practice
Not the actual photo.

'AITA for not wanting to rehire my sister after she cost my practice $40,000?'

This is kind of long so bear with me; also, throwaway account.

I am a medical professional and joined my dad’s practice 20 years ago. Currently, the practice has been opened 51 years (not really important but kind of cool).

My sister, T, joined the practice the same time I did and started doing all of our insurance and patient billing.

She has MS and her symptoms like memory loss and anxiety have gotten worse over the last few years.

My dad went part time about 8 years ago so I’ve been running the practice; meeting with the consultants, monitoring the P&L, keeping our cost down, etc.

In August of last year, I noticed that we weren’t having as much money coming in. I couldn’t figure it out because I was seeing plenty of patients.

I went searching through everything and found out that we weren’t getting paid by Medicare. I told T to figure out what was going on.

She came back to me and said that we were kicked off of Medicare because we didn’t respond to emails for some info.

She swears up and down that she didn’t get any emails. So we had to re-credential with Medicare. That took about 45 days.

When we got the info back Medicare said that we weren’t getting paid for May through November.

We had to write off the balances for all the patients we saw then to the tune of $40,000!

We appealed to Medicare and they sent us a statement of what had happened on their end. T ignored three emails with requests for updated information.

Fast forward to today (sorry it’s so long). T was very sick with shingles meningitis in July. She was hospitalized for 9 days.

It was really serious, we thought she was going to die. She had to have 21 days of acyclovir by IV around the clock.

She had issues walking and one side of her face is permanently paralyzed causing speech issues. I honestly didn’t think she would come back to work.

She has long term and short term disability and I really thought with this illness and her MS she would stay at home.

While she was gone I uncovered a whole lot of info about our insurance and patient billing.

If the insurance didn’t pay, she would write off the balances instead of following up to get the info she needed to refile the claim.

She never sent statements to the patients, just wrote off anything over 90 days so it looked like we were getting paid when we weren’t.

When she said she was coming back I told my parents that I didn’t want her back because she lied about everything and cost us a lot of money.

They said she’s family and she couldn’t get a job anywhere else, so she gets to come back to work

and I have to over see all the insurance billing to make sure there aren’t any mistakes; like I have the time for that with the 30-35 patients I see...

I have another staff member doing it now but she doesn’t want to continue because she knows T will make the front desk a toxic area.

Also, my parents are hemming and hawing on selling me the practice because they know if I own it I’ll fire her.

I’m fed up and frustrated the whole situation and I just want to quit but I’ve got 20 years here and I love my patients. AITA for not wanting to...

Edit: wow guys, thanks for the responses. I had to step away to see patients, but let’s see if I can clear up some things.

1. My sister cannot own the practice; in my state medical professionals cannot work for non-medical professionals.

The big corporations get around this by hiring a medical professional in a similar field and put them on the board.

2. I can’t start my own practice. Trust me, I would if I could. I’m a single parent.

Opening up a new practice right now is horribly expensive and I won’t see profits from it for about two years.

If I had a spouse we’d have a salary to fall back on while I work part time at another practice until mine takes off. I just can’t risk it...

3. I think part of the problem is that my dad isn’t ready to sell something that he’s worked on for 50 years.

I may be naive, but I think he’s having a hard time letting go. The plan was always for me to buy the practice.

When it was theoretical he didn’t have to face it, now he does. That doesn’t excuse his attitude right now though.

4. We have a meeting in a few days to address these problems. I think if my parents don’t listen I’m just going to wash my hands of the whole...

I won’t abandon my patients, but neither will I continue to run the practice. My dad can come back in and run things.

One of two things will happen: it will either get run into the ground and I can buy it cheap

or he’ll find an unsuspecting new grad who doesn’t know how to read a P&L and sell it to them.

At that point I’ll leave for another office and take my patients with me.

Bringing a chronically ill relative into a high-stakes professional environment can feel noble until the bank account starts bleeding. That’s the tightrope this doctor is walking.

On one side, multiple sclerosis is brutal. Memory problems, fatigue, and cognitive fog are well-documented symptoms that worsen over time. The National Multiple Sclerosis Society notes that while cognitive changes affect up to 65% of people with MS, only a smaller subset experience severe impairment that significantly interferes with daily activities, including work.

On the other side, medical billing isn’t forgiving: one missed Medicare email can cost tens of thousands, and repeated write-offs instead of proper follow-up can quietly sink a practice.

Family businesses often blur the lines between love and liability. A common challenge is the pressure to hire relatives, sometimes leading to unqualified candidates in key roles, which can harm performance and profitability.

“A friendship built on business can be glorious, while a business built on friendship can be murder,” says Dr. Noam Wasserman, author of The Founder’s Dilemmas and professor at Harvard Business School. That clash is on full display here.

The doctor isn’t the villain for refusing to rehire his sister. But honestly, forty thousand dollars vanished in a single stretch, and the next mistake could cost even more or jeopardize the practice’s Medicare status permanently. Several Reddit users reminded everyone that patients could end up with surprise bills or incorrect records if billing keeps slipping through the cracks.

The parents’ insistence on “family first” feels loving on the surface, but it’s quietly asking the doctor to gamble his career, his child’s financial security, and every patient’s trust just to spare his sister’s feelings. Commenters urged him to stand firm: either the parents sell him the practice with full authority to protect it, or he walks and takes his loyal patients with him. Tough love, yes, but sometimes the kindest thing for everyone is refusing to let sentiment sink the ship.

The sister’s recent near-fatal illness adds another layer of guilt and grief for everyone involved, but patient care and financial viability can’t be held hostage to sentiment. Ethical practice management demands competence in billing, especially when Medicare patients are involved.

The smartest path forward is usually redesigned roles, external oversight, or generous disability support outside the business itself, not forcing a square peg into a round, revenue-critical hole.

See what others had to share with OP:

Some people say OP should refuse to rehire the sister and threaten to walk away or start a new practice, forcing parents to choose.

JennieGee − Don't take her back. Tell your parents you'll walk away and find a job or start your own practice if they force the issue.

It's time for her to find some hobbies or volunteer. It's pretty damn telling that she's not fit for employment when your own parents admit that no one else will...

Why do you have to sacrifice your financial future just to indulge a person you admit is toxic? You need to be prepared to follow through on your threats too.

Pale-Vehicle2067 − Leave and take your patients with you.

Garden_gnome1609 − She's not just a danger to your financial well-being; she's a danger to your patients.

Her errors are going to obligate them to financial burdens they shouldn't incur.

Even if you write off those costs, their balances paid through programs are not what they should be due to errors made by your staff.

You have an ethical responsibility to keep her away. If your parents want to hire her to do some other job for them personally and pay her, they are free...

You can tell your dad that you are not rehiring her, and he either sells you the practice now or you will leave and start your own practice,

and he can try to sell what's left—but what's left is a practice where there's no practitioner

and there's a receptionist with a chronic medical condition who f__ks up billing, so good luck with that,

and even if he manages to sell to someone else, they're not going to keep her on either, so he's not accomplishing anything.

GroovyYaYa − Your patients will follow you. At this point, it sounds as if your sister would qualify for disability.

To give your parents some grace - they are probably in deep denial that their daughter is on such a decline.

MS is a horrible disease. But you have a responsibility to your patients. If you lose Medicare again - you cannot treat them.

You may need one last sit down and let them know that unless your sister does not work at the clinic, you will be opening your own practice and leaving...

If she works there and continues to mess up in this way - it won't be worth buying OR inheriting,

and next time the mistakes may not be solvable by just dipping into the savings.

Some people advise making the financial consequences fall directly on the parents if they insist on keeping the sister employed.

09Klr650 − NTA. I will be blunt. She is going to destroy the business. But put this back on your parents.

Every dollar she costs will be deducted from the value of the business for what you have to pay for the business.

Separate-Parfait6426 − Tell your parents that the amount of money that you sister loses you each year is significantly more that the amount of money that you pay her.

Tell dad that if he wants to keep her around that he can oversee all of the insurance billing.

If your parents are refusing to sell the clinic to your because of your sister, would you be able to afford to leave and start your own practice, or would...

I am sure that all of your patients would follow you, and your parents would lose their practice and their future financial security.

Maybe that would be enough to let you fire your sister.

Some people recommend leaving the practice entirely and building a new one without family interference.

throwRA-nt − Can you start looking for other places to work?

They know they can treat you like this because you won’t actually do anything about it.

RubyTx − 1. The fact is she cannot do this job. Her disability and memory issues, even without the dishonesty, mean she cannot do THIS job.

2. How much of the practice do you own? Sounds like 0? I know you care about your patients,

but it does seem you need to get out from under the controlling mismanagement, to be blunt, of your father.

3. Get a external accountant to check your receivables. CPA, possibly, but basically a legitimate accounting firm that will not let this kind of practice endangering bulls__t pass.

4. Hire an honest to god practice manager. If your father refuses to put safeguards in place to protect the cash flow of his practice, make your plans and GTFO.

I'm so sorry you're going through this, but very few practices can sustain this kind of financial bad practice and stay a going concern. NTA.

Some people suggest a deceptive workaround to get the practice first, then fire the sister once parents no longer have control.

Elegant_Anywhere_150 − NTA it sounds like she isn't capable of performing the duties needed of that type of position and she needs to stay on disability.

But for the sake of getting the business, lie to your parents and tell them you will rehire her with another person

to help her keep track of important documents (this person will be the same job position but SENIOR or SUPERVISOR

and their job is literally to take whatever she does and fix it or keep up on tasks/documents she fails at...

However, tell your parents "This is sister's PERSONAL ASSISTANT").

Do not talk about it in text form or email, only verbally. Have it in writing for the job description

that she does not have authority to write off anything or cancel or make any contracts without signoff from you or a higher manager.

Make it a writeupable offense for her to do that or to fail to file Medicare/insurance claims appropriately.

Then make it a fireable offense to fail 3 writeups. Then when they give you the practice, fire her and keep her supervisor.

At the end of the day, protecting patients and preserving a 51-year-old legacy shouldn’t require anyone to gamble with six-figure mistakes. Would you keep a loved one in a role they can no longer safely perform, or would you draw the hard line for the greater good? Could you walk away from twenty years of sweat equity if your own parents chose sentiment over sustainability? Drop your verdict in the comments, we’re all ears!

Jeffrey Stone

Jeffrey Stone

Jeffrey Stone is a valuable freelance writer at DAILY HIGHLIGHT. As a senior entertainment and news writer, Jarvis brings a wealth of expertise in the field, specifically focusing on the entertainment industry.

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