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Hourly Worker Stops Taking Night Calls, Company Learns Exactly How Much His “Free Labor” Used To Save Them

by Annie Nguyen
November 13, 2025
in Social Issues

Work can sometimes feel like a second home, especially when you are the go-to person for keeping everything running smoothly across hundreds of locations.

But what happens when that dedication starts bleeding into your personal life, with calls coming in at all hours of the night? Many employees find themselves in this gray area, expected to be available without extra compensation.

The original poster handled maintenance and safety for a fashion company with 150 stores nationwide, often dealing with alarm triggers after hours.

When a new labor law forced a switch from salary to hourly pay, he decided to strictly adhere to his scheduled shifts. Read on to see how this change led to mounting penalties and a tense confrontation with upper management.

A maintenance coordinator juggled alarms for 150 stores solo after his boss quit, earning a contact spot on every emergency list, until the Department of Labor forced him hourly

Hourly Worker Stops Taking Night Calls, Company Learns Exactly How Much His “Free Labor” Used To Save Them
Not the actual photo

Converted from salary to hourly, best decision ever?

I worked for a mid size fashion company with around 150 retail stores nationwide as a maintenance

and safety coordinator. 4 months into the job my manager quit and I picked up everything

and was doing fine on my own for years and I was the only person in charge of maintaining the stores

and the alarm systems in all the stores. I did get a pay bump but not a promotion in title.

I put my contact number on every store's emergency contact list just in case the primary contacts,

usually the store managers, don't pick up their phones in case of emergencies.

And the store managers almost always refuse to pick up calls during off hours,

so my phone would ring at least 2 to 3 times every night. 99% of the times are false alarm, usually caused

by window break sensors getting tripped by vibration from a big truck passing by or a leaf hitting the window.

I hated it but had to do it because if no one on the emergency contact list picks up the phone,

the alarm company automatically calls the police for dispatch and there are penalties for false alarms,

ranging from $50 to $200 per incidence after 2 or 3 freebies, varies by location.

In 2017, Department of Labor passed a law requiring all employees making under a certain amount of $$$

to be converted to hourly so they can earn overtime. My salary was $800 short of making the cut.

I brought it up with HR stating that an hourly schedule would actually interfere with my duties

and a $800 raise in pay would make everything easier. And HR simply said, "well, that's too bad

and we can't do anything about it at the moment.". Well, ok.

After that conversation I put my phone on mute and stopped caring about anything outside of my 9-5.

In hindsight, life was actually so much easier and better that way and not sure why I even wanted

to stay on salary. Months go by without any serious issues, except for the penalties for false alarms starting to pile up.

One day Accounting and Operations brought me into the office asking what those costs were.

I told them what they were and Operations sent out a memo reminding all store managers

that safety is of critical importance and they have to pick up calls from alarm companies.

No one bothered asking why there was a surge of these additional costs

and I didn't care enough to remind them that it was because of me.

Few more months go by and one morning I woke up to almost 20 missed calls on my cell.

Apparently, one of our Florida stores was broken into the night before at around 3am.

The store manager tried to get a hold of me because I was the one in charging of requesting/dispatching vendors

for things like emergency board up. After an hour of trying to get a hold of me,

she eventually started calling up everybody on the hierarchy for help

and I had 6 missed calls from the Senior VP of Operations alone.

Eventually the Director of Constructions was able to get a crew to board up the store

but that was almost 3 hours later and everyone was royally pissed.

Unsurprisingly, the second I stepped into the office I was called into the office with all the senior management

and HR and were asked why I was not there to take care of it. And I simply replied "because I already clocked out."

The senior VP of operations was obviously not pleased with that answer and said it was my duty and I needed

to be on standby at all times to handle these situations even during off hours. To which I stated "oh,

so I should be on call then. In that case I'll have to work with Accounting to get properly compensated for my on-call hours

once we have a schedule established." The room went silent. And nothing came out of the rather short meeting.

Later that afternoon, HR called me into the office again asking whether I'd like to become salaried again

with a pay bump. I said I'll take the pay bump and but I'd rather stay hourly and walked out. They didn't give me the pay bump.

There’s a universal truth at the heart of this story: people want to feel that their time and effort matter. When an employer quietly absorbs an employee’s goodwill as “part of the job,” they often fail to see the emotional toll it takes.

OP’s experience captures the weight of that imbalance, the exhaustion of late-night calls, the burden of responsibility without recognition, and the quiet frustration that builds when loyalty is taken for granted.

And on the other side, you have managers who rely on that loyalty because the system around them is already stretched thin. Both sides are operating under pressure, but only one side is paying the emotional cost.

Psychologically, OP’s shift from hyper-responsible employee to strict hourly worker was triggered by something deeper than a policy change, it was the recognition that the company valued his availability more than his well-being.

When HR dismissed his reasonable request for a small salary adjustment, it wasn’t just a financial refusal. It was a message: your sacrifices are expected, not appreciated. That emotional betrayal often becomes the catalyst for revenge-adjacent behavior, not out of malice, but out of self-preservation.

As OP reclaimed control of his boundaries, the “revenge” was simply letting the system feel the weight he had been carrying alone for years.

A fresh perspective might suggest that OP’s response wasn’t vengeance at all, but a rebalancing of labor expectations.

Studies consistently show that men and women alike tend to overextend themselves in workplaces that blur boundaries, especially when they feel needed.

And OP absolutely felt needed, until the company proved that the need was one-sided. When a person finally draws a line, it often shocks the system more than the individual.

As Dr. Robert Sutton of Stanford University notes in The No Asshole Rule, people don’t quit jobs; they quit feeling exploited.

His research shows that emotional overload, especially when paired with disrespect, pushes workers into self-protective behaviors that management often misinterprets as defiance.

OP’s retreat into strict hourly compliance fits this pattern exactly: a natural psychological correction when someone’s sense of fairness is violated.

In the end, the story is less about revenge and more about rediscovering self-worth. But it raises an important question for all of us: when boundaries are ignored long enough, is pushing back an act of rebellion, or is it simply the first real act of self-care?

Here’s how people reacted to the post:

These Redditors slammed employers for exploiting goodwill and urged never working for free

CoderJoe1 − Nice. Employers routinely take advantage of people's goodwill.

This is wage theft no matter how you slice it.

JaakkoRotus − never work for free. It is not your money that company wastes, so you should not care.

they dont care about your time, you dont care about their money. simple as that.

ChimoEngr − there are penalties for false alarms Unless they come out of your pocket,

why were you losing sleep because someone else didn't want to do their job?

I'll never understand people lighting themselves on fire to save their employer money,

especially since that employer often wouldn't even spit on you to try and put the fire our.

bodhemon − I don't think you're allowed to be salaried when you are required to be on call

for many hours in addition to normal working hours. It's abusive.

Those employees SHOULD be hourly.

This duo called out corporate penny-pinching that backfires into overtime chaos or DOL complaints

velocibadgery − Another example of penny wise pound foolish on the part of companies

who think that dismissing the recommendations of those underneath them is a good idea.

pouruppasta − That 2017 change had my employer at the time switch me from hourly to salary to hourly within 6 months.

Kept giving us more work, but never delivered on promises to hire more people.

I tracked my hours, put in my notice and went to the Department of Labor to file a complaint.

They ended up owing me almost 10k in overtime.

These users shared parallel tales of burnout from off-hour demands, celebrating boundary-setting wins

jemi1976 − Something similar happened at the hospital I worked at.

The supervisors were salary and were in charge of taking call outs and arranging for coverage.

Once that law passed, HR didn't want to bump up their pay to keep them salary

so the supervisors were no longer able to take call outs.

I was a manager at the time and I knew the value of my supervisors.

I had fought for them to get raises because i knew they were worth it.

They all offered to still take call outs because they knew it would fall on me if they didn't.

I told them to not take any calls off hours and instructed the employees to only contact me outside of work hours.

I ended up getting burnt out and quit about a year later.

That wasn't the main reason but it was just the icing on the cake of being overworked constantly.

I still have friends who work there and conditions have gotten steadily worse in the 3 years I've been gone.

I count my blessings every day that I was able to escape.

[Reddit User] − I remember working as a general manager of a fast food chain restaurant.

I won't name the restaurant but it rhymes with "s__t-fondles".

Anyhow, my district manager was on my ass about labor cost and I kept insisting that I needed that much labor

in order to break the sales records that I was breaking.

I had a regular clientele that reliably showed up every day for breakfast (seniors)

and then construction workers were flooding in for the "Golden hour".

I scheduled 28 employees every day to handle the lunch rush,

and my deposits from lunch alone were up to $10,000 a shift!

In my first year of doing this our store went from 1.2 million in profit to over 3 million in profit.

My manager didn't care. She wanted me to only have 12 people on to do the shift.

I held out as long as I could because my crew was so happy to be making a good paycheck.

Everyone was getting 38 hours a week.

It was the best I could do for them, 40 hrs a week was not going to be allowed period.

After many arguments my manager started dictating how to run my store

and scheduling was done by her and we dropped down to 12 people.

That when s__t hit the fan. Every lunch was a disaster.

It took hours to clean up after the lobby had been destroyed and I finally started thinking maybe I should quit.

One night I was still in the store doing paperwork at 9:00 at night.

I realized that I was getting up at 4:00 a.m. to open, working breakfast and lunch,

then cleaning with my crew and then helping them set up for dinner.

On average I worked 4a.m. To 5p.m. Every day and I was working that schedule 6 days a week.

One day I did the math. I was earning a little over $7 an hour.

I put in my notice and never looked back.

I think my experience with the s__tty arches really informed my opinion of the corporate world in general.

notreallylucy − In 2005ish I worked at a job where I was on a rotation of being on call.

It was shifts around the clock. If anyone didn't show up for a shift, I had to be available to cover for them.

The last shift of the day started at 11pm, so when I was on call I would wait until about 1130.

By then everyone who was scheduled to work had shown up, and I could go to bed.

I was also an assistant manager (basically I was a manager but they structured it so they could pay me less).

I always kept my phone charged, near me, volume up, in addition to the on call pager when I was on call.

One morning I came in to work and my manager says I'm in trouble.

Why didn't I answer my phone at 3am? I took out my phone and showed him my call log.

No incoming calls since the afternoon before. No missed calls.

I asked if he had paged me. He said no, he had just called me directly.

This was technically a violation of procedure, but everyone did it that way

because you were supposed to call back asap anyway.

I hated that damn pager--why bother when everyone has cell phones?

So he tells me that he decided to do a spot check in the middle of the night.

He was required to do a certain number of these on each shift.

He went in at 3am found a violation, fired the staff member effective immediately.

Then he called me to cover the rest of the shift.

But that's not what the on call person is for. I'm only supposed to cover staff calling out sick.

I told him this, explained that for whatever reason his call hadn't come through,

and that he didn't use the pager. I didn't have a land line and wasn't required to.

He was generally a fair minded person and he didn't really have anything to write me up on,

so he "only" gave me a warning.

I told him if I was on call all night I wanted a heads up on spot checks.

He said that no one could know about spot checks ahead of time or they would be pointless (reasonable).

I left the meeting and made a complaint.

The company had a shift called a "sleep shift" where you would sleep on site.

If you weren't needed you got $25. If you were needed someone would wake you to and you'd clock in.

I said if I was on call all night I wanted sleep shifts.

Well, a bunch of people talked to each other.

The fallout was that company policy said that if you fired someone on a spot check,

YOU cover the shift--not the on call person.

I was there when they told my boss and he was like, "...oh."

If he was acting, he deserved an Emmy.

He genuinely thought he could fire someone and the drag me out of bed to clean up his mess.

I never figured out why I didn't get his phone calls.

He called 5 or 6 times that night. I verified he called the right number.

I even called my cell carrier and they had no record of calls.

Not long after that the company made nighttime spot checks voluntary for managers.

They said too many people were getting fired (not a good reason)

but I think it was that managers didn't want to cover their own shifts.

ShortRoundPale − I experienced something similar with the 2017 regulation regarding salaried work/required pay.

The woman who ran the business office openly despised me and flat out stated

she didn't think my position (running an admissions department for a law school)

was worth the required $47,500/year salary.

I said, "Okay, well how about I keep track of my overtime

and we can see if it's cheaper to switch me to hourly work."

A lot of my job involved travel (drive time, events at schools, recruiting to classes, etc),

constant emails, and phone calls all hours of the day (6 pm California time = 9 pm my time).

After a month, I hand her (and my boss) a carefully tracked spreadsheet of all of my work

alongside a calculation for how much overtime they would owe me.

It ended up being about $2,400 of overtime a month, which would have almost doubled my salary.

Needless to say, I got the salary bump (although not before the business office woman

pitched the idea of me only working 10 months a year so they could avoid the regulation altogether).

Folks cheered the mic-drop silence and suggested billing minimum hours per call

[Reddit User] − Some tip: If they ever decide in the future to arrange for you to be compensated for on-call hours

(which they probably will), a 5-minute call can turn into a minimum of 1hour of work. So that's the best.

Ftyross − I would have accepted the out of hour calls and then just charge them the over time as per law.

Probably cheaper than the call out charges.

[Reddit User] − I didn't reply. And that's how it's done.

One worker’s quiet “clock out” exposed how fast goodwill evaporates without fair pay, leaving executives scrambling at 3 AM. Do you think his hourly rebellion was genius self-preservation, or did it risk real safety for petty revenge? Would you mute the phone too, or negotiate on-call cash upfront? Drop your hottest takes below!

Annie Nguyen

Annie Nguyen

Hi, I'm Annie Nguyen. I'm a freelance writer and editor for Daily Highlight with experience across lifestyle, wellness, and personal growth publications. Living in San Francisco gives me endless inspiration, from cozy coffee shop corners to weekend hikes along the coast. Thanks for reading!

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