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Shop Manager Won’t Stop Pushing Sales, So Woman Tells Her “My Mom’s Dead” To Get Away

by Layla Bui
November 19, 2025
in Social Issues

Some people just can’t take a hint. One Redditor found herself stuck in an awkward situation when a shop manager wouldn’t stop pushing a loyalty card, even after multiple polite refusals.

Things got even worse when the manager suggested she refer her estranged mother for a Mother’s Day promotion, despite knowing the woman had been emotionally abusive for years.

Fed up, the Redditor dropped a bombshell: her mother had passed away. The manager immediately shut up, rang up the cardigan, and sent her on her way. Was this petty revenge, or did the manager deserve to be shut down in such a harsh way? Read on to see how this uncomfortable interaction played out.

A woman tells a shop manager her mother is dead to avoid further sales pressure and leave

Shop Manager Won’t Stop Pushing Sales, So Woman Tells Her “My Mom’s Dead” To Get Away
not the actual photo

'AITA for telling a shop manager my mother is dead to shut her up?'

I (28f) bought a fluffy cardigan in an old lady shop and mother's day is coming up here (Australia).

There were signs everywhere about it 'buy mum this' ect.

My mother is a narcissistic and abusive poor excuse for parenting who popped out too many babies (I'm the youngest of 7 kids)

and regularly used to tell me she wishes she aborted me. I've been no contact with her for almost 2 years.

When I bought this cardigan, the shop manager (her badge said manager under her name)

kept trying to get me to sign up for their loyalty card. I politely declined three times.

Then she started talking about how if I sign up and refer my mum then she can get this reward for mother's day blah blah.

People signing up get this thing that will be a great mother's day present... Ect... I declined twice more.

Then she said 'how about your mother, does she have a loyalty card or can we sign her up through you?'

I had reached my limit at that point and thought if she doesn't just ring up this cardigan and let me pay, I'm going to walk out.

But I wanted it because it's so soft and fluffy. So I said 'oh, my mother has passed away'.

The other person working in the shop gave her a look like 'you gone fucked up b__ch'.

The manager went silent and rang up my cardigan and took my money

TLDR Got sick of shop manager trying to get me to sign up for mother's day rewards/loyalty card

so told her my mother is dead so I could buy my s__t and leave. AITA?

In the quiet ache of emotional invisibility, many people carry wounds that don’t show at first glance. That hidden pain becomes especially raw when someone with a toxic parent is confronted with gestures of love and family assumptions, gestures that remind them of how much they were denied.

In this story, the OP (28 f) wasn’t simply tired of being asked to sign up for a loyalty card. She was suddenly confronted with a well‑intentioned but insensitive prompt: talk about your mum. The shop manager’s repeated suggestions about Mother’s Day rewards landed like cutting salt on a wound.

For someone who has experienced a narcissistic and abusive mother and has already taken the step of no‑contact, the routine promotion triggered deep hurt. Rather than politely continue to decline and endure rising frustration and anxiety, she chose to say her mother was dead, to end the interaction and regain her dignity in that brief moment.

Psychologically, the OP’s reaction reflects what experts describe as long‑term consequences of narcissistic parenting and maternal neglect. For instance, research by Healthline shows children of narcissistic parents often experience low self‑esteem, chronic self‑doubt, difficulty setting boundaries, and patterns of people‑pleasing or avoidance.

And in the case of maternal abandonment or neglect, the emotional baggage often includes shame, anger, feelings of unworthiness, and trust issues that persist into adulthood.  These sources confirm the OP’s context isn’t just unusual, it’s significantly emotionally loaded.

By telling the manager her mother was dead, the OP wasn’t simply lying for convenience. She was defending her emotional boundary. She was saying: Please leave me alone with this subject that causes pain.

Experts argue that healing from a toxic parent means learning to affirm your own identity and rights.

As noted in the “Mending the Mother Wound” article, attachment trauma from a deficient mother relationship leads to beliefs like “I’m unworthy” or “I didn’t matter,” and healing involves setting boundaries, practicing self‑care, and reclaiming the narrative of your own life. In the OP’s moment of defiance, she set a boundary. She chose self‑preservation over social courtesy.

If we apply that insight back to her situation, her action, though socially awkward, was rooted in a rational emotional response. She attempted polite refusals; when those were ignored, she used a definitive statement to stop the interaction.

It can be seen as an act of self‑protection. For someone whose foundational relationship was abusive and invalidating, that instinct is valid.

In closing, the OP’s maneuver reminds us that sometimes what appears as an overreaction is actually the manifestation of past wounds being triggered. We aren’t judging it, just acknowledging that human behavior often comes from deeper layers.

Perhaps if the manager had recognized the weight of those unspoken emotions, the exchange would have ended differently. For now, though, the OP defended her peace and that stands.

Let’s dive into the reactions from Reddit:

This group supported the OP’s decision to lie about their mother

capscaps1919 − NTA, She should have left you alone after you refused. She wouldn’t shut up so you did what you thought was appropriate.

toneils − NTA. It sounds like her aggressive upsell bit her in the a**.

And even if your mother isn't actually dead, she IS dead to you, and saying "my mother is dead

to me" would probably sound even more dramatic than politely mentioning she passed away.

datboy123456789 − NTA You did what you had to in order to get the person to shut up.

Even if they felt bad about it, they should’ve felt bad anyway just for continually trying to push the loyalty card. Fair play to you

These commenters emphasized that the associate’s relentless upselling after being told “no” was inappropriate and deserved a firm response

frannyGin − NTA Too much is too much and she didn't get the hint from "No, thanks". Maybe that taught her to tone it down a bit.

Mystik-Spiral − NTA I’ve worked retail for forever and yeah,

A LOT of companies actually DO want you to be this aggressive about membership, loyalty, and/or store credit cards.

It’s honestly a pain in the ass. However, most places also have a rule of thumb about how many times you should ask and when to stop.

Maybe they don’t at the shop you were at, or they were running some employee incentive of some kind,

but that really doesn’t excuse the teller continuing to push after you told her “no” multiple times.

Hopefully she will think twice about trying to strong arm people so intensely in the future because, IMO, that was abysmal customer service.

ThatOneHaddock − NTA - plus, you probably made her think twice about pulling that on someone who's mother may actually be dead.

So, you may have saved someone else a little pain.

This group sympathized with the OP’s frustration with the intrusive sales tactics and shared similar experiences of being badgered with personal questions

EpirusRedux − NTA Hell no you’re not at fault. I have a policy of tolerating one ask before going off on the sales rep.

After they ignore your first no, you can basically do whatever the hell you want. That includes lying.

There’s no moral rule that says that you have to be truthful to some random stranger who’s pissing you off.

dcirrilla − NTA. Sort of related story. My father abandoned my family when my brother and I were toddlers

and we've never met him and have no memories of him. I was getting a haircut once with a new barber

and he was asking where I was from and my family and would not stop prodding about my dad.

After I said "they've been divorced a long time" he said "well that's no excuse not to connect with him".

That kind of thing makes me so mad. Way too personal with a total stranger

specialkk77 − NTA. My mom is dead, passed in 2014. I f__king detest these pushy stores and sales people “treat your mom on her special day!”

Not everyone has a living mom. Not everyone has a good mom.

I think you were absolutely right to tell her your “mom” is dead, but OP, I’m so sorry she’s not a good parent.

That is really sucky for you and your siblings, and I hope you’ve built a family out of people who love you.

These commenters expressed that, while they understood the pressures of sales quotas

firenoodles − NTA. Your Mum is dead to you. Sales associate was way over the line. No means No.

river-running − NTA. As a former retail employee, I have sympathy for the clerk.

She probably has a quota for signups, or at least has management breathing down her neck, which isn't a fun position to be in.

On the other hand, being badgered as a customer gets annoying fast.

My father is gone now, but as a teen (when he was alive), I used to tell telemarketers he was dead so they would take our number off their call...

It's a white lie that doesn't hurt anyone, except maybe being a bit embarrassing for the person asking.

I'm in a similar position mother-wise as you, and I've been telling people for years that my mother is "gone".

It's a vague word that can mean multiple things (dead, not in my life, etc) and so far very few people have asked for clarification.

And it's really no one's business anyway.

RevengencerAlf − NTA. I'd definitely file this under "play s__tty games win s__tty prizes."

Pushy sales people with their signup quotas have already burned through like 90% of my patience the instant

they don't take the first "no" as a concrete answer and move on.

Personally, being asked "are you sure" or having a yes/no question repeated after I've clearly answered it is one of my absolute biggest pet peeves.

If I'm not in a hurry I turn it into a game where I change my mind when they ask me if I'm sure

and then change it back right before they ring it in.

If I am in a hurry then whatever lie makes them feel bad enough to shut up is good. ​

As a side statement, people need to stop assuming that everyone else's life is this standard great setup.

I don't fault people too aggressively for this because it's basically societal conditioning but not everyone has a mom or dad who's great,

not everyone wants kids, not everyone who's trying to have kids can successfully have them, etc,

and it really sucks when people just ask presumptuous questions about those topics.

This commenter emphasized that aggressive sales tactics can lead to unintended emotional responses

Dogismygod − NTA. You don't owe a complete stranger personal details.

And at some point that aggressive pitch is going to make someone whose mother just died burst into tears.

I know a lot of retail places push this kind of hard sell, but it's pretty rude.

Was the woman wrong for lying about her mother to shut down a persistent sales pitch? Should the woman have handled the situation differently, or did she do what was best for her in the moment? Share your thoughts below!

Layla Bui

Layla Bui

Hi, I’m Layla Bui. I’m a lifestyle and culture writer for Daily Highlight. Living in Los Angeles gives me endless energy and stories to share. I believe words have the power to question the world around us. Through my writing, I explore themes of wellness, belonging, and social pressure, the quiet struggles that shape so many of our lives.

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