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Racist Customer Refused To Let A Woman Fix His Computer, Then Lost His Mind When Her Black Manager Showed Up

by Annie Nguyen
November 27, 2025
in Social Issues

Every now and then, we come across individuals who refuse to accept reality and cling to their misconceptions. Such was the case for the OP, who worked in tech support and had to deal with a particularly challenging customer. This encounter not only tested her professionalism but also brought to light deep-seated biases that still linger in society.

As Joe entered the shop, he immediately made it clear that he had no faith in the skills of a woman in a male-dominated field. Little did he know, the OP was not just any employee; she was a seasoned technician ready to take on any challenge.

What followed was a confrontation that escalated quickly, revealing the absurdity of his assumptions. Dive deeper to discover how this all played out!

A bigoted customer stormed into an IT store, convinced that a woman couldn’t possibly help him with his computer issues. Little did he know, he was about to be schooled in humility

Racist Customer Refused To Let A Woman Fix His Computer, Then Lost His Mind When Her Black Manager Showed Up
Not the actual photo

Bigoted Dude gets Arrested Because He Thinks a WOMAN can't Fix Computers?

Back in 2006, I worked for one of those big box stores

that had an IT desk (formally known as "Nerd Herd" LOL)

where people could bring devices in to get serviced if there was a problem.

We were located in Columbus GA, which is right over a bridge from Phoenix City, AL.

This is important because, where our store was placed,

we would normally get a lot of servicemen

and women coming up from Fort Benning who were generally pretty cool.

But we would also get folks, mostly from Alabama, who were...

let's just say, slightly unfavourable to folks of a certain skin colour or gender.

(no offence to those who live in AL who are totally awesome. You know who you are. <3)

Now, I'm a 5'1" girl who (at the time) weighed a total of 120lbs soaking wet.

I was practically a hobbit.

I was also one of the lead technicians in the department.

I was the one the new hires went to if they were confused

or couldn't troubleshoot certain problems.

The team I worked with was AMAZING.

The general manager of the store was great

and the supervisor of my department was THE MAN.

I would regularly go out for drinks with these people.

One of the best places I've ever worked, even though it was retail.

One day, I'm working the counter to check customers in

and do evaluations and diagnostics

to give an estimate of what the repair price would be.

In comes...let's call him Joe.

He's wore a cut-off t-shirt, worn denim jeans,

and a baseball cap with a confederate flag on it

that just barely covered his business in the front, party in the back hair cut.

I am not one to judge on looks.

I've had plenty of people come in looking exactly the same way tis guy did

who have been an absolute delight to work with.

Never judge a book by its cover, kids.

But I still have my defenses up, just in case.

I really hoped it wasn't going to go the not-so-friendly route.

I was unfortunately wrong about dear Joe..

Joe walks up to the counter with his PC tower and practically slams the unit on the desk..

Joe: I need this fixed. It's broken.. Me: Okay, sir.

Let me have a look and I'll see if I can.

Joe cuts me off and stares at me with a disgusted look on his face..

Joe: Excuse me?. Me: If you give me a moment, sir, I'll be able to take a look at your computer and.

Joe: Aw HELL NO!. It was at this point that I realised where this was inevitably going to go wrong.

Me: Unfortunately, sir, I won't be able to give you an estimate

if you don't let me diagnose your computer.

Joe: There is no way in HELL a woman knows about computers.

I'm not letting you touch my computer. Get me the manager. Oh, yes. I thought.

This is going to be f__king awesome! I'm sure he wanted

to talk to the general manager of the store, but I couldn't resist..

Cue malicious compliance.

I could have pulled the "I'm the manager" thing,

because I was one of the senior staff,

but my direct boss was actually out back working on repair projects

and I couldn't help but get excited about how this was going to go down..

Me: (as lovely as sweet tea) Of course, sir. Right away, sir.

Mike, my superviser, the guy who ran our department

(and NOT the general manager of the store,)

was elbow deep in a motherboard replacement

when I walked in and gave him the biggest, s__t-eating grin..

Me: Hey, Mike. There's a guy out there asking for the manager.

He looks at me confused because he was just supervisor,

but I then proceeded to tell him exactly what was waiting for him out front.

His face split into the brightest smile.

He then proceeded to walk out to the front.

Have I mentioned that Mike is a 6'3, 280lb black man

who looked like he could eat a mack truck for lunch? He was such a big, loveable, teddy bear.

We all adored him.. The moment Mike stepped out, the customer freaked..

Mike: Hello, sir. I hear there's a problem?

Joe LOST IT! It start with a "f__k no" before devolving into a r__ist tirade

that I have never witnessed in my life.

(I'm from Massachusetts, so this was awful, yet amazing to watch.

Like a car crash. I just couldn't look away.

Not that we have no racism in the north east, but DAMN.)

Joe kept screaming, using the nastiest slur (you know the one) over

and over again while staff and customers alike watched in blatant horror.

Security ended up having to come over to try to calm the man down.

Our entire security team was black as well so, naturally, Joe went even MORE crazy.

Eventually, the police had to be called

because the man was threatening me,

calling me a cunt and a b__ch, and threatening security

and my boss, using that word that is not okay.

My general manager got called out of his office

and immediately called the police to have the man removed.

God bless whichever dispatcher who received the call was,

because they dispatched two black officers to the scene.

Me and my general manager were literally the only white people involved

in this train-wreck (aside from bigoted Joe)

and I watched with unbridled glee as Joe was cuffed and taken away by the police.

Watching Joe foam at the mouth as he was dragged away made my whole week..

Thank you for the entertainment, Bigoted Joe..

In the realm of human emotions, feelings of frustration, anger, and betrayal can often lead individuals to seek justice, sometimes through acts of revenge or malicious compliance.

The story of “Bigoted Joe” serves as a poignant reminder of the painful intersection between prejudice and personal dignity.

As the protagonist, a skilled female technician, encountered Joe’s disdainful attitude, it became clear that his actions were not merely about the computer repair; they were a reflection of deeper societal biases.

The emotional turmoil experienced by the technician was palpable. She faced not only the challenge of performing her job but also the weight of Joe’s prejudice, which was deeply rooted in his need to assert dominance in a space he perceived as masculine.

It is not uncommon for individuals in positions of perceived vulnerability to feel the sting of such discrimination. The technician’s decision to call for her supervisor, a large, authoritative figure, was a clever act of malicious compliance that transformed her moment of distress into an opportunity for empowerment.

From a psychological perspective, Joe’s reaction can be attributed to several emotional triggers: insecurity, fear of change, and a fragile ego.

Joe’s explosive outburst was less about the technician’s capabilities and more about his inability to reconcile his outdated beliefs with the reality of a changing world, one where women are not only capable but excel in technical fields.

The satisfaction derived from Joe’s eventual arrest highlights the human desire for justice and equity. Witnessing a figure of privilege face consequences for their actions can provide a sense of relief and vindication for those who have been marginalized.

The technician’s experience serves as a reminder that standing up against such prejudice can lead to personal empowerment and collective healing.

Moreover, the story illustrates a broader societal issue regarding gender and racial biases that persist in various industries.

As sociologist Dr. Michael Kimmel points out, “the more gender-equal companies are, the better it is for workers, the happier their labor force is.” Her observation highlights how workplace equality improves overall well-being, and it also helps explain why efforts to rethink traditional gender roles sometimes trigger resistance.

When long-standing norms are challenged, those who benefit from the old structure may feel threatened, leading to the kind of backlash that slows meaningful change.

Here’s the input from the Reddit crowd:

These commenters applauded the OP and her coworkers for turning the tables on the rude customer, highlighting the absurdity of his prejudices

dekehairy − Where did you come from.

Where did you go? Where did you come from. Bigoted Joe?

PfluorescentZebra − Good for you.

I worked many years in computer support and have had similar problems.

Am also a small woman and often referred to

by unassuming customers as a secretary when I was customer facing.

As the only software tech in the store they had to talk to me though.

I would always smile and be perfectly courteous, secretly reveling in their embarrassment.

Years later as a escalations advisor in the phone queue I learned

that some men refuse to let women help them with computer issues, even really simple ones.

So we had a lovely thing to say "Sir, here at [company] we do not discriminate.

I will be glad to assist you with your computer concerns.

If you do not wish to work with me we can disconnect now." Usually they would relent.

But this one guy... Escalation from one of our new advisors.

It was her first day solo on the phone and she was in tears.

Apparently he read her to filth for simply being female

and daring to pretend she could help was the most horrific thing he could imagine.

I provided her with the company SOP for discrimination,

told her when and where to use it, authorized her a 15 minute break and took over the call.

I don't think it lasted 2 minutes.

He was swearing and refusing to believe

that I, a mere female, could act in a supervisory position.

Hanging up on him, knowing the queue was 30+ minutes, is one of my favorite moments.

ExcellentTone − Imagine being so fragile that the mere sight

of a black person sends you into a frothing rage.

These users expressed mixed feelings, finding the situation both humorous and troubling, noting that such attitudes still exist in today’s society

ronlugge − I'm of two minds on this story. One, it's kind of funny.

Two, (assuming it's true) the fact that people like that exist

and think their behavior is acceptable is somewhere between 'sad' and 'terrifying'.

Acid_Fetish_Toy − I hadn't heard the term "cut off shirt"

before and imagined an Joe Exotic looking dude wearing a badly made crop top.

It added an extra layer of bizarre until I looked it up.

Alula − Used to work at a fast food restaurant.

We had a lot of r__ist and sexist clients.

Once my best friend had to deal with a n__ty r__ist moron.

The guy didn’t want to be serve by the cashier.

He wouldn’t say why but it didn’t took long to understand

that it was because she wasn’t caucasian.

So my friend, being the manager, came to the front

and complied with his demand of being served by someone else.

She sent another cashier who wasn’t caucasian.

The guy complained again about wanting to be serve by someone else.

My friend sent EVERY person of color

who was working that day, one after the other.

Even the cooks who didn’t know squat

about using the cash register were sent just to p__s of the guy.

This group chimed in with their own stories of dealing with bigoted customers, sharing laughs and solidarity in the face of ignorance

Gogo726 − Sorry, OP, I thought you were aware that knowledge

about vehicles and electronics is only found in the penis.

chefjenga − Bigoted Joe Reminds me of my families nick name

for the guy that lives behind my parents.

Denis the Biggot. Quite the d__k of a man.

His wife's a piece of work too.

Once tried to have a yelled conversation accross 2 backyards

(my parents house is on a slight hill up from his)

about how we "lived in the dark part of the neighborhood).

We were one of 2 white families on our street.

It was rather humorous when my dad kept playing dumb,

"I don't know what you mean Denis...?"

"No, I mean, with us facing South, we actually do get alot of sun..."

Making the guy repeat himself, and try to explain

what he ment without ever coming out

and saying it,, until he gave up and went inside.

I also have a VERY fond memory

of going outside because I could hear yelling.

...the sweet young elementary school teacher

that lived on his street was straight up YELLING at the dude from 3 houses away

to stfu because she didn't need her young children hearing

the r__ist s__t he was apparently spouting off.

EntrepreneurOk7513 − So What happened to his computer tower?

HollywoodHoedown − First time I ever told a customer to get the f__k out

before I knocked him out was a bigoted pos like this

(we didn’t have any black employees though).

Same s__t with the sexism however.

Unfortunately, he made my coworker cry, and I wasn’t about to let that fly.

Bear in mind I was a junior employee

and the manager had been called, but I was like f__k no I got this.

I went off at this jag. At first he was indignant

but when he saw the whole management

and rest of the tram behind me nodding their heads in agreement,

he tucked his tail between his legs, never to return to the store again.

Good on you, and your manager.

These commenters celebrated the police’s timely arrival, appreciating the poetic justice served when two Black officers handled the situation

itisrainingweiners − God bless whichever dispatcher who received the call was,

because they dispatched two black officers to the scene.

I work with 911 dispatchers.

There isn't a lot of joy in a dispatcher's day,

but when they see the opportunity

to go for some sweet, joyful karma, they grab it and run!

Extroverted_Recluse − Nerd Herd You obviously have good taste in TV shows.

As the dust settled, one couldn’t help but reflect on the absurdity of the situation. The OP’s encounter with Bigoted Joe serves as a reminder that ignorance can lead to the most unexpected and entertaining outcomes. Do you think the OP handled the situation perfectly, or could she have taken a different approach? How would you respond to such blatant disrespect in a professional setting? Share your thoughts below!

Annie Nguyen

Annie Nguyen

Hi, I'm Annie Nguyen. I'm a freelance writer and editor for Daily Highlight with experience across lifestyle, wellness, and personal growth publications. Living in San Francisco gives me endless inspiration, from cozy coffee shop corners to weekend hikes along the coast. Thanks for reading!

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