Daily Highlight
No Result
View All Result
  • MOVIE
  • TV
  • CELEB
  • ENTERTAINMENT
  • MCU
  • DISNEY
  • About US
Daily Highlight
No Result
View All Result

Customer Always “Found” An Error, So They Gave Him One

by Layla Bui
February 23, 2026
in Social Issues

Some clients are meticulous. Others simply need to feel like they caught something. In the world of 1990s print shops, where proofs were physical and corrections meant real time and money, one particular customer developed a reputation for always spotting an “error.” Every single proof required a revision before he would sign off.

An independent designer working in suburban Chicago says the complaints were never about major issues. A line looked crooked. A word seemed too dark. The pattern became predictable.

So instead of arguing, the team decided to lean into it. They created a quiet system that guaranteed the client would find exactly what he was looking for. The result? Fewer headaches and a strangely satisfied customer. Scroll down to see the clever workaround they used.

A chronically critical client forced a print shop to devise a clever proofing trick to keep projects moving

Customer Always “Found” An Error, So They Gave Him One
not the actual photo

'Customer always found a mistake - so we complied'

This goes back to around 1990s. I was an independent designer for a few different printing businesses in the South suburbs of Chicago.

Back then computers were fairly new and print shops were still old school. Those inserts you found in newspapers?

They were still hand lettered back then!!!

I'd design brochures and flyers, laser-print proofs, scan photos (a 150 dpi HP scanner was $1200 - that's like $5K today!) and so on.

Anyway, one of the print shops had a customer that ALWAYS found an error,

would demand a new proof, and not authorize the job until he signed off on the new proof. Every. Single. Time.

"This line is crooked" "This word is too dark" and so on.

So we came up with a solution. I'd do two proofs. One was the original, accurate one.

The other has an obvious intentional mistake. He'd catch the "mistake" and ask for a new proof.

He'd be told to come back in an hour (it was usually a day or two.) He'd come back and be shown the 2nd proof.

He approved it every time. Demand that there's always a mistake? Here you go!

When someone insists on finding a flaw every single time, it rarely starts with the flaw itself. It often begins with fear. Fear of looking careless. Fear of being overlooked. Fear of losing control.

In this case, a customer repeatedly delayed approval by spotting minor or questionable errors, while a designer quietly absorbed the frustration. On the surface, it was about crooked lines and darkened words. Beneath that, it was about power and reassurance.

The designer’s response, creating two proofs, one intentionally flawed, may look like playful retaliation. Yet psychologically, it reads more as self-protection.

After repeated scrutiny, professionals can experience what researchers describe as “threatened competence,” a stress response triggered when expertise is persistently questioned. When effort is dismissed again and again, it erodes morale.

The designer’s strategy restored balance without confrontation. By giving the customer something obvious to “catch,” he allowed the man to feel effective while reclaiming workflow stability.

Why would the customer need that ritual of correction? Research on perfectionism suggests that some individuals equate control with security.

According to an article in Psychology Today, excessive fault-finding can stem from an underlying need for control driven by anxiety about uncertainty. When outcomes feel unpredictable, identifying mistakes becomes a way to assert relevance and authority. In other words, the customer may not have been trying to undermine the designer; he may have been trying to soothe his own unease.

Organizational psychologist Adam Grant, author of Give and Take, explains that workplace dynamics often revolve around perceived value. People want to feel that they contribute meaningfully.

When their role feels ambiguous, they sometimes overcompensate by inserting themselves more forcefully into the process. Constant correction can become a performance of importance.

The clever compliance satisfied both emotional needs. The customer maintained his sense of oversight. The designer regained efficiency and dignity. There is a quiet satisfaction in that outcome. No shouting. No escalation. Just a subtle recalibration of roles.

Readers often feel relief when justice appears balanced rather than explosive. In this story, the “revenge” was measured and almost compassionate.

Still, it leaves a reflective question. When someone repeatedly finds fault, is the solution to outmaneuver the pattern or to gently address the insecurity beneath it? Not every situation allows for open dialogue, especially in business.

Yet understanding the emotional drivers at play can soften resentment. Sometimes the flaw being hunted is not in the work at all, but in a person’s need to feel secure.

Here’s how people reacted to the post:

These Reddit users described “decoy mistakes” to satisfy nitpicky reviewers

high_throughput − In software terms called a duck.

A feature added for no other reason than to draw management attention and be removed,

thus avoiding unnecessary changes in other aspects of the product. This started as a piece of Interplay corporate lore.

It was well known that producers (a game industry position, roughly equivalent to PMs) had to make a change to everything that was done.

The assumption was that subconsciously they felt that if they didn’t, they weren’t adding value.

The artist working on the queen animations for Battle Chess was aware of this tendency, and came up with an innovative solution.

He did the animations for the queen the way that he felt would be best, with one addition: he gave the queen a pet duck.

He animated this duck through all of the queen’s animations, had it flapping around the corners.

He also took great care to make sure that it never overlapped the “actual” animation.

Eventually, it came time for the producer to review the animation set for the queen.

The producer sat down and watched all of the animations.

When they were done, he turned to the artist and said, “that looks great. Just one thing - get rid of the duck.”

Random_Cha0ss − Graphic designer here. We did the exact same thing. The indelicate way WE put it...

"The customer ain't gonna like the taste until he pisses in it a little."

zenrubble − I had a manager that was the same way about any document that went out from his department.

Then I learned about “the obvious nit. ” You would leave an obvious misspelling or punctuation in the first paragraph for him to find.

Once he was able to make his edit everything was fine after that.

It saved a lot of time and headaches to let him think he was value added to the process.

Tenzipper − I think Robert Heinlein said it best. (I think it was him. ) Always leave something for the editor to change.

After they pee in it, they like the flavor better.

These commenters shared strategic errors to speed approvals

3amGreenCoffee − I used to work as staff on several projects a year for different managers.

One of our managers, Eric, would always find something wrong during review, but his review notes were incomprehensible.

We staff members would pass them back and forth, saying, "Do you have any idea what he's asking here?"

"Nope, he's talking about things that aren't even in this project."

So we would have to go talk with Eric to find out what the hell he was talking about. No talk with Eric ever took less than 30 minutes.

You had to shoot the s__t with him first, talk about family, talk about other things that were going on, then finally talk about the project.

And here's the thing we noticed: The closer to perfect the deliverables were, the more incomprehensible Eric's objections were,

and the longer it took to resolve them.

In fact, it would sometimes have to go through as many as three rounds of meetings and subsequent arbitrary changes

before Eric would be satisfied. So... I tried an experiment.

I put a glaring mistake right in the center of one of our documents, where it couldn't possibly be missed.

Of course I got the email from Eric to come see him.

We talked about his kid's soccer team, his wife packing his lunch, some other stuff that I pretended to be interested in.

I gave Eric my full, undivided, enthusiastic attention.

After about 20 minutes, he finally said, "Did you notice this error here on the first page?" "Oh, crap, you're right! I'll fix that right away!"

"Yeah, fix that and I'll sign off on it."

Eric was happier than I had ever seen him after one of these meetings, and it was the easiest review process I had ever had with him.

The other staffers and I who had been struggling with Eric conspired to put an error in every project for Eric to find.

"No, that won't work," one said. "Just try it," I said. "Just do it and see what happens."

What happened is that we would go shoot the s__t with him for 20 minutes,

fix the error and get our projects signed off the same day with a minimum of drama.

Every staffer had the same result.

There are different work types, in part based on whether someone is an introvert or extrovert.

Introverts expend energy on social interaction. Extroverts get energy from it.

Eric was an extrovert, and he needed that interaction. He couldn't function without it.

When there were no mistakes and no reason to meet, he would fall into a deep form of cognitive dissonance

and subconsciously concoct an irrational reason to force a meeting.

Once we figured that out and started playing into it, everyone was happier.

In fact, at a department meeting a couple of months later, Eric spoke up to mention how far the staffers had come along,

and what great work we were doing.

We were actually doing worse work intentionally so that he would have something to correct,

but in his mind we were doing better because we were having better meetings.

I kind of wonder if there was some similar deep-seated need being filled by OP's client's refusal to accept the first proofs.

They wouldn't even know they were doing it.

CoderJoe1 − I learned this technique in the US Army.

Whenever we were getting inspected in our department, we'd make a couple mistakes to be found.

They were very minor but easy to correct, especially since we planned ahead for them.

The inspectors would scrutinize everything until they found something. They had to justify their position.

If we had everything perfect, they'd make up something that might be very difficult to correct.

No_Group5174 − I used to write technical documents which had to go through three reviews before being issued.

I was always sceptical that any of them were doing their reviews properly so I used to add "free coffee for anyone who reads this sentence"

near the end of the document. Only one person ever claimed his coffee.

These folks reused old versions to fake fixes and please bosses

Illustrious-Leader − Worked in publishing in the 90's and we had a magazine editor that would demand the impossible 15 mins before print.

She'd formaly complain if you told her it couldnt be done and it would be on your file at appraisal time.

But she never complained about Jo. So I watched the next time she asked Jo.

Jo said "sure", waited 10 mins then printed out another proof without making a change.

Jo only took the new proof to her desk so she had nothing to compare it to. Got accepted every time.

technos − I used to have the same trouble with my first manager when I took a job writing documentation and training materials.

Her attitude was that there was always at least one mistake. Every time I submitted something she took days to review it;

At one point I had three weeks worth of work 'waiting for approval' simply because she hadn't found anything wrong.

At some point she got fed up with the daily automated emails (x10) asking her to review them

she kicked them back with the most ridiculous notes. Spelling error on page nine, 'Adv' should be 'Advance' / Ma'am,

that is a screenshot of the actual application and cannot be corrected. Header on page 19, 'Review', should be smaller.

/ Per Style Guide all headers are 12 point, and it is. 'Inf0rmatrixx' on p29 is not a word and the font is all weird.

/ 'Inf0rmatrixx is the name of the software product and is a Registered Trademark, which per the Guide, should be styled as the manufacturer prefers.

Eventually I was at five weeks of work waiting for approval and went to her boss, who told me to misspell something intentionally,

or forget a word on an early page, or just apologize and then not change anything.

My stuff started going through almost instantly, which was great.

But my quarterly review was 3/5, 'Lacks attention to detail', 'Not a strong writer', 'Fails to follow expectations'.

Aww, f__k. Somehow, and it wasn't her doing, I got the full bonus and raise.

PumpkinCrouton − We used to get calls by a woman on a machine. She complained about the keyboard.

We had 1 spare keyboard. I'd get it out of the cabinet and unbox it and swap it. She loved the new keyboard and said how nice it was.

Later I'd put the old one in the same box for next month when her KB was screwing up again and needed replacement.

She never figured it out and the new KB was always much better than the 'old' one. This went on a long long time.

These users left easy fixes so clients felt in control

nobody_really__ − My grandfather had a pretty solid side business as a surveyor.

After doing mountain ranges in the Sawtooths, putting in fence lines was a piece of cake.

On every fence job, he'd put one steel fence post in just six inches out of place, and he'd only drive it in a few inches.

When the landowner came to approve, Grandfather would line up the transit and have the customer take a look.

Invariably, one post would need to be adjusted.

Grandfather would make a big show of pulling it up, giving the grandchild a stern look,

and then relocate the post as the customer "supervised" through the transit.

He explained that no landowner will ever be satisfied unless they have the final word - so it's best to have an easy post ready to move.

Nunov_DAbov − I worked closely with a mason who did a major addition to my house.

He was a perfectionist whose work was flawless but he told me he always left an obvious issue for the building inspectors to find.

He said it seemed to make them feel powerful that they could initially reject the job.

When he didn’t, they would waste his day looking for something meaningless to nitpick.

This commenter praised creative placebo fixes for impossible complainers

ARoundForEveryone − I was an IT manager with a small staff.

One of my guys, first real job out of college, still green in a professional environment, still learning our software, environment,

and user base did something similar. We had a couple users who were never satisfied with the outcome of any help desk ticket.

Whenever one of them submitted a ticket, it sat a little longer than usual since me and my team played chicken with it.

Anyway, "new guy" takes the ticket. It was something silly as usual.

I honestly forget the details, but it was a cosmetic thing rather than functionality or permissions.

The "issue" came down to the color of the background of one section of one form. It didn't match the corporate color scheme.

Weird, since we used the same palette and short set of colors when designing all our web pages, forms, and other documents.

Sure enough, my guy heads down the hall and goes to see the end user and the issue, in person.

After his assessment and troubleshooting, there really was no issue.

So he decided that, knowing this person and their tendency to complain would just result in a new help desk ticket tomorrow,

he'd "fix" the issue. He told the end user that their monitor was defective

and had some pixel issues that prevented it from displaying true color properly.

He told her that we had a few new ones that just arrived the other day, and he'd swap out the monitor for a brand new one.

So he took her monitor back to our IT room. He ripped off the stickers and sticky notes and really scrubbed it clean.

S__t, he might've used some shoe polish to shine it up, for all I know.

But he made this thing look like it was brand new, right out of the box.

He proudly marched the monitor back to the end user's desk, plugged everything in, and even swapped a cable for good measure.

When it came back up, he did a couple quick "tests" showing that colors were true,

and the end user never complained about that monitor or the colors again.

I'm sure I'd hinted at it in stories or whatever, but I never stressed this strategy in our team meetings.

Just "customer first" mentality that most managers spew.

But this kid thought outside the box, didn't hurt anything, didn't cost the company money, and was creative and professional while doing it.

He earned the lunch beers we had later that week, that's for sure!

This user admitted chore shortcuts to avoid deeper inspection

CoatingsbytheBay − When I was a kid I did chores this way.

I would intentionally miss something in each bathroom that was easy to clean so that my folks wouldn't look over the entire thing too hard hah.

Usually I didn't wipe the back shelf on the toilet or didn't sweep somewhere.

This Redditor cited decoy content used to distract management

Captain_Swing − The old Warner Brother's cartoonists did something similar.

They'd put in "decoy" footage that they knew would get flagged so they could keep all the stuff they wanted.

There was a guy in Toronto who ran a thing called "The S__ and Violence Catoon Show" in the 90's

who had a lot of these clips and did a presentation with them.

One example that stuck with me: Bugs steps out of the shower wearing a towel,

which for a split second slips slightly, revealing Bugs to be definitively male.

That was flagged but meant that no one in management questioned why Elmer Fudd,

a bachelor living alone, had drawers full of women's underwear.

Perfection isn’t always the goal. Sometimes approval is. Was it manipulative to plant a harmless mistake? Or was it simply smart client management? The final product remained accurate. The customer felt engaged. And the endless nitpicking stopped.

Have you ever left a tiny flaw just to save yourself from bigger ones? Or would you stick to principle and fight every red pen?

Layla Bui

Layla Bui

Hi, I’m Layla Bui. I’m a lifestyle and culture writer for Daily Highlight. Living in Los Angeles gives me endless energy and stories to share. I believe words have the power to question the world around us. Through my writing, I explore themes of wellness, belonging, and social pressure, the quiet struggles that shape so many of our lives.

Related Posts

Woman Tells Niece The Family Secret After Relatives Erased Her Dead Mother From History
Social Issues

Woman Tells Niece The Family Secret After Relatives Erased Her Dead Mother From History

2 months ago
“Not Everyone Deserves Kids” – Sister’s Sickening Comment About Miscarriages Sparks Family War
Social Issues

“Not Everyone Deserves Kids” – Sister’s Sickening Comment About Miscarriages Sparks Family War

5 months ago
MIL Thinks $10K Will Fix Her ‘Problem’ But Created Her Own 30-Year Nightmare
Social Issues

MIL Thinks $10K Will Fix Her ‘Problem’ But Created Her Own 30-Year Nightmare

3 months ago
Entitled Homeowners Reject Buyer’s Offer, Pray For A Better One, Guess Who Buys Their House At Auction?
Social Issues

Entitled Homeowners Reject Buyer’s Offer, Pray For A Better One, Guess Who Buys Their House At Auction?

4 months ago
Woman Lies About Being Pregnant to Expose Her Gossip-Loving Mother
Social Issues

Woman Lies About Being Pregnant to Expose Her Gossip-Loving Mother

4 months ago
She Faced Her Childhood Bully’s Apology, but It Spiraled into a Transgender Tangle
Social Issues

She Faced Her Childhood Bully’s Apology, but It Spiraled into a Transgender Tangle

6 months ago

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

POST

Email me new posts

Email me new comments

Save my name, email, and website in this browser for the next time I comment.




  • Trending
  • Comments
  • Latest
A Teen’s “Authentic Self” Costs Her Millions, and She’s Blaming Her Mom

A Teen’s “Authentic Self” Costs Her Millions, and She’s Blaming Her Mom

October 28, 2025
Judge Orders Tenant To Restore House To Original—So He Does, Down To The Last Screw

Judge Orders Tenant To Restore House To Original—So He Does, Down To The Last Screw

October 20, 2025
Husband Snaps At Overworked Wife For Complaining About His Absence Then Learns A Brutal Truth About Himself

Husband Snaps At Overworked Wife For Complaining About His Absence Then Learns A Brutal Truth About Himself

December 1, 2025
Friend Always ‘Forgets Her Wallet’ – So This Time, the Victim Ordered Big Too

Friend Always ‘Forgets Her Wallet’ – So This Time, the Victim Ordered Big Too

October 16, 2025
‘All The Queen’s Men’ Is Getting The Second Season On BET+

‘All The Queen’s Men’ Is Getting The Second Season On BET+

2
Dad Sells His Teen Son’s Christmas PS4 To “Protect His Grades,” Brother Explodes And Family Turns Against Him

Dad Sells His Teen Son’s Christmas PS4 To “Protect His Grades,” Brother Explodes And Family Turns Against Him

1
Graduating 22-Year-Old Bans Sister’s Shady Fiancé From Graduation Party, Due To Alarming Reasons

Graduating 22-Year-Old Bans Sister’s Shady Fiancé From Graduation Party, Due To Alarming Reasons

1
After Endangering His Kids, This Stepdad Is Banning His Stepdaughter For Good

After Endangering His Kids, This Stepdad Is Banning His Stepdaughter For Good

1
Kids Ignore His Warnings, Now He’s Ready To Retire And Cut Them Off

Kids Ignore His Warnings, Now He’s Ready To Retire And Cut Them Off

February 23, 2026
Roommate Keeps Stealing His Food, So She Drinks Straight From The Carton

Roommate Keeps Stealing His Food, So She Drinks Straight From The Carton

February 22, 2026
Bride Refuses To Serve Meat At Wedding, Tells Meat-Loving Uncle To Bring McDonald’s If He Can’t Cope

Bride Refuses To Serve Meat At Wedding, Tells Meat-Loving Uncle To Bring McDonald’s If He Can’t Cope

February 22, 2026
Husband Pressures Wife To Use Friend’s Dream Baby Name, She Pushes Back

Husband Pressures Wife To Use Friend’s Dream Baby Name, She Pushes Back

February 22, 2026

Recent Posts

Kids Ignore His Warnings, Now He’s Ready To Retire And Cut Them Off

Kids Ignore His Warnings, Now He’s Ready To Retire And Cut Them Off

February 23, 2026
Roommate Keeps Stealing His Food, So She Drinks Straight From The Carton

Roommate Keeps Stealing His Food, So She Drinks Straight From The Carton

February 22, 2026
Bride Refuses To Serve Meat At Wedding, Tells Meat-Loving Uncle To Bring McDonald’s If He Can’t Cope

Bride Refuses To Serve Meat At Wedding, Tells Meat-Loving Uncle To Bring McDonald’s If He Can’t Cope

February 22, 2026
Husband Pressures Wife To Use Friend’s Dream Baby Name, She Pushes Back

Husband Pressures Wife To Use Friend’s Dream Baby Name, She Pushes Back

February 22, 2026

Browse by Category

  • Blog
  • CELEB
  • Comics
  • DC
  • DISNEY
  • ENTERTAINMENT
  • Illustrations
  • Lifestyle
  • MCU
  • MOVIE
  • News
  • NFL
  • Social Issues
  • Sport
  • Star Wars
  • TV

Follow Us

  • About US
  • Contact US
  • Privacy Policy
  • Terms of Service
  • Syndication
  • DMCA
  • Sitemap

© 2024 DAILYHIGHLIGHT.COM

No Result
View All Result
  • MOVIE
  • TV
  • CELEB
  • ENTERTAINMENT
  • MCU
  • DISNEY
  • About US

© 2024 DAILYHIGHLIGHT.COM