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Company Refuses To Reimburse $1.50 Bus Fare Without Receipt, Ends Up Paying $500 In Taxi Bills Instead

by Annie Nguyen
November 5, 2025
in Social Issues

Strict reimbursement rules aim to curb fraud, but sometimes snag common sense in the fine print. Travelers learn to save every scrap, yet city buses laugh at the ritual, swallowing fares without a trace. One staffer on a week-long assignment chose thrift over taxis until the accounting gatekeepers drew a line.

The original poster (OP) sought clearance for tiny, ticketless bus costs and got a denial in writing. Policy left just one path forward. Keep reading to discover how a handful of cab trips sparked office debates and a brand-new expense threshold two months later.

One employee proposes cheap bus commutes for a work trip but gets denied reimbursement without receipts, so they switch to pricey taxis and prompt a company-wide rule tweak

Company Refuses To Reimburse $1.50 Bus Fare Without Receipt, Ends Up Paying $500 In Taxi Bills Instead
Not the actual photo

Can't reimburse my bus fares because there is no receipt? Ok then?

I used to travel for work fairly often, and the company I worked for had very strict reimbursement policies.

You had to have a receipt for EVERYTHING or you wouldn't get refunded for it.

On one trip I was staying in the center of a mid-sized city, but the training I was attending was in the suburbs.

There was a bus route I could take, and while it took a great deal more

of my time it was WAY cheaper to take the bus than a taxi.

$1.50 bus fare vs. approximately $40 for a cab. Problem is, there's no way to get a receipt for riding the bus.

So, I email my company's business manager and explain the situation.

Ask if I can please get reimbursed for the bus fare without receipts.

The response comes -- no, any reimbursement requests without receipts will be denied,

and I will have to cover the expense out-of-pocket.

Fine. Cab rides, twice a day, for a week. Totally allowable within company policy.

Fares plus tips, the total taxi expenses come to almost $500.

My boss questions the request, I show her the email from the business manager and explain

that I tried to take the bus (which would have totaled $15. for the week.) but was told it wasn't reimbursable.

Over the following weeks, heated discussion ensues between the business office and senior management.

Two months later, there's a new policy, reimbursement requests for anything over $10 must have a receipt. No receipt required.

We’ve all faced moments where doing the sensible thing bumps up against a system that refuses to bend. Sometimes it feels like organizations would rather cling to rules than exercise simple logic, and that can leave us feeling unseen or even absurd for trying to do the right thing.

In this story, there’s a quiet emotional tension: the poster genuinely tried to act responsibly and save the company money, yet received rigidity instead of appreciation.

That can trigger frustration, but also resignation, the sense of, “If you won’t trust my judgment, then you’ll get the exact literal result you asked for.” On the other side, the business manager likely wasn’t trying to be unfair; they were clinging to policy out of fear of making exceptions or being blamed.

Sometimes people protect rules more than people because rules feel safer than responsibility. It’s a human impulse, even if it creates waste.

According to Dr. Heidi Grant, a motivation scientist and author frequently featured in Harvard Business Review, rigid rule enforcement often comes from a prevention focus, the mindset concerned with avoiding mistakes rather than pursuing better outcomes.

Meanwhile, Psychology Today points out that bureaucratic behavior often emerges when organizations prioritize procedural safety over trust and judgment, leading employees to follow policies mechanically rather than thoughtfully.

And Verywell Mind notes that when autonomy is restricted, people often shift into compliance mode, doing the minimum rather than engaging proactively, not out of spite, but because systems signal that initiative isn’t welcome.

Seen through this lens, the poster’s decision wasn’t petty revenge; it was a natural response to a structure that rewarded literal obedience over practical thinking. And when a rule finally harms the rule-maker more than the rule-follower, change becomes possible.

It raises a meaningful question: How many workplaces lose good judgment and money, simply because their systems don’t leave space for trust and common sense? And in your experience, when has following the rules too tightly led to worse outcomes instead of better ones?

These are the responses from Reddit users:

These Redditors scheme to max $10 limits with booze or snack hauls

Absolute_Peril − Yes bartender I need 500 dollars of booze in $10 increments

Queenpunkster − Business travel reimbursement refuses to repay

something I bought in advance or out of the appropriate meal time period.

So if I buy a bunch of yogurts and fruit sunday night

to have each morning for breakfast all week, they will not reimburse me.

Leads to me maxing out my budget every “breakfast” “lunch” and “dinner” period

with nonperishable food, even if I have already eaten or am not hungry. Their loss.

This group gripes over missing receipts for buses and laundry

boatyboatwright − So funny enough, I worked for a company that reimbursed public transit,

but we of course didn’t get receipts for the same reason.

At one point we got audited by he IRS and guess what they wanted?

Transit receipts for 20 people, for 3 years.

When I explained there was no possible way to show these receipts,

the lady asked me to call BART customer service, IRS gave up on that,

but I couldn’t believe an AUDITOR couldn’t understand why you don’t get receipts on a SFMTA bus.

messican_78 − Yup, policies are usually written by those who don’t travel…

They don’t blink an eye at me spending $75+ on laundry because it is in policy.

Tsarinax − My company also requires receipts for just about anything,

but in cases like this they let us write on a post it note "Subway, $2.75" and turn in that as the receipt.

These users recount pricey mandates that ballooned company costs

vasco_ − Back in the early 2000's I experienced something similar

Kicker of the story: I had to eventually stay there for 6 days

That was the day I decided I'd be my own boss

and no longer deal with the stupidity, and have been freelancing ever since.

ChaosGS − Company I used to work for gave us the option of a company phone or $20 a month stipend

The real kicker was the company was paying $50 a month per phone

Unreal that Management can increase costs 150%, about $15,000 a month more and keep their job.

Thelgow − Somewhat similar I met someone taking the Subway once and he said his company provides car service home

They stopped that practice so people stopped taking public transit and costs skyrocketed.

Folks cheer inflating meals and hotels to dodge dumb rules

His response was to keep tipping the same but order much more expensive food.

Yup, to appease accounting, he brought that tipping percentage right down!

bludgeonedcurmudgeon − OK then, now I always choose the most expensive in-network option available

and I make sure I max out my per diem on meals. F__k them

A denied $1.50 bus fare ballooned into $500 cab chaos and birthed a smarter receipt rule for all. Would you have fought the policy upfront or gone full taxi glamour from day one? Drop your wildest work-trip revenge below!

Annie Nguyen

Annie Nguyen

Hi, I'm Annie Nguyen. I'm a freelance writer and editor for Daily Highlight with experience across lifestyle, wellness, and personal growth publications. Living in San Francisco gives me endless inspiration, from cozy coffee shop corners to weekend hikes along the coast. Thanks for reading!

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