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Manager Scolds Model Employee For Being 10 Minutes Late, Instantly Regrets It The Next Day

by Layla Bui
November 10, 2025
in Social Issues

Some employees give a company their all, loyalty, late nights, and every ounce of effort. But when that dedication gets dismissed with one smug sentence, the fallout can be brutal.

This is the story of a call center worker who learned the hard truth about corporate gratitude, and a manager who learned an even harder one from HR. Scroll down to check it out!

A dedicated night-shift worker, berated for a rare 10-minute delay, complies exactly with “7 to 7”

Manager Scolds Model Employee For Being 10 Minutes Late, Instantly Regrets It The Next Day
not the actual photo

'You start at 7, you finish at 7?'

I used to work at a car company about 2-3 years ago as a telephonist on the night shift doing 12 hour shifts.

It was pretty good 4 days working 3 days off and the pay was decent.

However most people didn't take their job seriously, they would call in sick or just not show up for work at all

and especially on nights when there were 4 only 4 of us. If one person didn't show up you felt it.

I was a star employee. I showed up early logged in and started working usually from 6:30.

I never took a sick day. Changed my holidays to fit the company's needs

and worked any overtime they needed me to work.

I was so dedicated to the my role that I had worked on multiple occasions 18 - 24 hours,

as people wouldn't show up for shifts and they needed cover. It was my first REAL job and I believed in the company.

I used the train system to get to and from work and always planned out my routes around

as much as I could to avoid being late however on this particular day, they were running a reduced service

due to breakdowns lot of the trains had been repaired using less than stellar parts

and the wheels kept sticking to the track when they hit the brakes causing wearing on the wheels in specific spots.

So ALOT of trains were out of commission. On top of that the train I was on had been stopped

due to a signal issue for 15 - 20 minutes this led me to being late.

I had shown up about 10 minutes late to the start of my shift.

Before I had even sat down my manager was giving me grief.

Apparently they were mad because I had stopped other telephonists going home

as someone had to work 10 extra minutes to cover my shift as 2 people were ill and couldn't make it in.

Now I hate being late. I was already pissed off that I was late but my manager giving me trouble

as soon as I walked through the door just irritated me even more.

My reply to him was as follows "Apologies I was late however how many times have I ever been late?

I show up 30 minutes before my shift every day. I have stayed late to cover days

before the train had an issue and it was out of my control.

I was stuck underground with no signal to call or text to let you know."

My manager didn't give a f__k their reply to me was "You start at 7 you finish at 7.

You are in early on your own time. Those times you have stayed behind you have been paid and no one asked you to."

"Okay then" was my reply.

The next day was EXTREMELY busy. my colleague had left and only one of the morning guys

had shown up for his shift to take over. As he sat down I began to pack up. At 7am on the dot I left.

As I usually helped out when this happened everyone was surpised and had asked me where I was going.

My only reply was "I start at 7 I finish at 7." This was my final shift and so I was off for the next few days.

On my first shift back I get pulled into the office by my manager with HR.

They ask me why I left a single telephonist on their own.

I looked at my manager and repeated the EXACT same words that were said to me.

"My manager informed me I start at 7 I finish at 7" The look on HR's face was priceless.

She WAS pissed. She already had a staff issue to deal with and on top of that

one of her most helpful staff members had been mugged off by a manager.

She told me to go back to my desk and she needed to speak to the manager in question.

20 minutes later the manager came back in looking absolutely defeated.

He never EVER said anything to me again about being late.

As much as dedication is prized in the workplace, experts often warn that loyalty without limits can backfire.

According to organizational psychologist Dr. Adam Grant, overcommitment often leads employees to “confuse devotion with self-sacrifice.” In his book Think Again, Grant explains that when hard workers aren’t recognized, they can shift from being engaged to being quietly resentful.

“Burnout doesn’t just come from overwork, it comes from feeling invisible,” Grant says. The telephonist in this story exemplifies that: someone who went above and beyond for years, only to be reprimanded for being ten minutes late due to reasons beyond their control.

Workplace behavior specialist Dr. Tasha Eurich, author of Insight, notes that when leaders fail to acknowledge consistent effort, they unintentionally create what she calls “fairness fatigue.”

This happens when conscientious employees realize their reliability is being exploited rather than appreciated. “Once that switch flips,” Eurich writes, “they stop giving more than the bare minimum, not out of laziness, but self-preservation.”

Meanwhile, clinical psychologist Dr. Ramani Durvasula argues that mirroring unfair treatment, like leaving precisely at the scheduled time, isn’t petty; it’s a form of boundary-setting. “It’s the employee’s way of saying, ‘I’m simply following the same rules you imposed,’” she explains.

This isn’t to say punctuality and professionalism shouldn’t matter. As HR expert Lynn Taylor, author of Tame Your Terrible Office Tyrant, told Business Insider, consistent communication between managers and employees is crucial.

“Rigid rules without empathy damage trust. A good leader knows when to enforce policy and when to show humanity.”

Ultimately, the story highlights a simple truth: respect must go both ways. When management reduces a loyal employee’s effort to clock-in times, they teach compliance instead of commitment.

Here’s what Redditors had to say:

These commenters criticized poor management and praised leaders who value loyal, hardworking staff instead of punishing minor slip-ups

Fictional_fantasy − Manager deserved to get in trouble for that. That’s how they ruin good employees.

It isn’t fair that the bad employees always get away with everything,

but the one time the reliable person does something they get in trouble.

lindadog591 − That manager should teach a 101 class: “How to Lose Good Employees”

ToddTheOdd − I'm the manager of a warehouse. I had an employee that was never late.

He also stayed over and worked off days when asked. He was a great worker.

One day, he was 1.5 hours late. I said nothing about it at all except to ask if everything was okay.

Turns out he had a breakdown on the way to work, and had to Uber the rest of the way,

leaving his car on the side of the road. I had his car towed to his mechanic while he was at work,

and personally gave him a ride there after his shift was done. Good employees should be treated well.

He was never dinged for it, and when upper management asked why he clocked in so late,

I told them it was approved by me. Did his lateness affect that day? Yes. A lot.

Was he ever late before or again? No. If he had been late regularly, it would've been a different story.

This group discussed how managers lack empathy and perspective

10S_NE1 − If companies would just notice hard work as much as they notice things going wrong,

everything would be so much better.

It sounds like you always went above the call of duty with no recognition at all, but one small incident,

and the guy rakes you over the coals. He sounds like someone who should not be in management.

I have always thought that no one should be allowed to supervise or manage front-line staff

without doing the front-line job themselves for at least a month,

just so they can gain some perspective on what it’s like.

Anyone who thinks customer service and help desk jobs are easy has obviously never had one.

babykittenbella − I WAS the manager. My best team member was sometimes late, but worked late almost every day.

She did 25% of the work even though she was 1 of six team members.

The owner’s sister would routinely complain that she is late,

but I just refused to give her any type of warning or discipline. I knew what I had. Eventually I got the discipline...

yamaha2000us − It is unfortunate that a lot of managers fail to realize that it is their job

to make sure employees conform to company policies as well as the performance of their duties.

Whenever an employee operates beyond his duties, they better damn well be sure that it is voluntary.

If HR finds out that it is involuntary, then it leads to problems, loss of qualified employees

as well as the potential for lawsuits.

These users voiced cynicism toward corporate culture, warning against overworking or doing unpaid labor for companies that don’t reciprocate loyalty

Penislaser2103 − never ever do anything for free to "help" a company.

No company on this planet cares about the good deeds of any employee once they no longer need you or need to "restructure"

plissk3n − I hope you get payed for your overtime. all the things you do which you might label

as "good work ethic," I would describe as getting used.

To help here and there isn't bad but it shouldn't be necessary more than once or twice a month.

When it's more often you just are understaffed.

BonvivantNamedDom − Holy f__k 12 hour shifts? That's already a no no for me. And then this manager.

What a b__ch! I don't think she pulls off as many hours as you do.

These folks condemned power-tripping managers, saying bad leadership drives good employees away faster than bad jobs do

offGRID5 − Maybe we should just do away with manager titles.

Somehow, as soon as they get the title, the Satan in their heads wake up and they start power tripping.

Raizer_pilot_Huey − I said it before and I'll say it again, people will suffer through a bad job

if they are otherwise treated fairly, but no one will suffer through a bad manager for long

even if they are otherwise treated fairly.

This group shared satisfying examples of fair workplaces and strong HR responses that recognized true effort and dedication

Max_W_ − 20 minutes later the manager came back in looking absolutely defeated.

He never EVER said anything to me again about being late. He never apologized either, so f__k him.

admiralfilgbo − good on your HR - a lot of call center jobs have a stupid setup

where there's no leeway for good employees - every phone rep is viewed as the same by the higher ups.

I know a lot of places where the manager would have been chewed out for not reprimanding you

for being late, even if you were the best phone rep on the planet.

EckEck704 − Awesome HR personnel. At my company, we are supposed to be at the office at 7.

I show up at 6am to help open up, eat breakfast, do paperwork, and b__lshit with the supervisors.

I am also attending college at night pursuing a BSME.

On one occasion, I stayed up late studying for an exam the next day and slept straight through 3 alarms.

I woke up with the sun shining in my window and had the "f__k f__k f__k" moment.

I texted my boss and hauled ass to work. As I was getting my work orders together for the day,

I was scarfing down breakfast. One of the other employees was bitching about

how I showed up late and still got to eat my breakfast with no repercussions.

Before I could say anything, the owner of the company stepped in and said,

"because he shows up every morning an hour before he is supposed to, does whatever we ask him to,

is on call every weekend, drops whatever he is doing to go to work if I call him,

and doesn't ever complain about anything. He is allowed to have an off morning.

Go to the f__k to work". I almost shot eggs out of my nose.

Was the 7 AM exit ice-cold, or overdue? Ever clock out on a catchphrase? Punch your payback below!

Layla Bui

Layla Bui

Hi, I’m Layla Bui. I’m a lifestyle and culture writer for Daily Highlight. Living in Los Angeles gives me endless energy and stories to share. I believe words have the power to question the world around us. Through my writing, I explore themes of wellness, belonging, and social pressure, the quiet struggles that shape so many of our lives.

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