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Teen Waitress Forced To Leave Trainee Alone After Lazy Manager Says She’s “Not Invested Enough”

by Layla Bui
November 11, 2025
in Social Issues

Everyone remembers their first terrible boss, the one who made you question why “management” even existed. For a 17-year-old waitress, that moment came when her manager decided to test just how much unfair treatment she could get away with.

Between impatient customers, packed tables, and a clueless trainee left on her own, the young employee was juggling chaos while her manager and her friend sat comfortably scrolling on their phones.

But when the manager pushed her too far and tried to use her paycheck as leverage, the teen decided to play by the rules literally. What followed was a quiet but satisfying case of instant karma.

A teenage waitress follows her lazy manager’s order to leave a new trainee alone with a packed dining room, only for it to backfire spectacularly

Teen Waitress Forced To Leave Trainee Alone After Lazy Manager Says She’s "Not Invested Enough"
not the actual photo

'My (17f) manager had me leave the new girl waiting tables on her own, so I took her at her word?'

I, (17F), am a waitress/server/cashier at a semi local Italian chain.

(Not going to say which, but it's considered a "specialty" of the DMV area.)

I recently had to take a month off of work for health reasons,

since I was in the emergency room and then had to spend time in inpatient.

While I was away, there were huge changes at my job, including new managers and two new employees.

I've only been working there since last June, but I picked things up pretty quickly,

barring the first day I had to deal with a packed dining room by myself while still in training-

I'd messed up pretty badly with the computer system and needed the Manager's help. Still, it happens.

Yesterday, I met the new girl for the first time (it was her third day, still in training.)

She's my age and a complete sweetheart, and as the dining room slowly became more and more packed,

we made a great team, she got to practice working with the computers and talking to customers

while I took down the orders and showed her how everything worked.

It was her first time "properly" serving there, and she really did great considering that, certainly at first.

The other two people who were working was a manager and one other hourly employee.

The managers at my job will also serve and work the counters

(basically, all waitresses have to do double the work, and we still get paid dirt but that's another story.)

I was running between the dining room and the counters to try to keep up

(although we can only serve max two people at the counters picking up or placing orders at a time.)

It was to the point where my manager and her friend had bundled up and complained about how cold it was,

while I was flushed, with my coat off, covered in sweat (cleaned myself up when dealing with the food, of course.)

The manager and her friend were sitting down together, alternating between scrolling on their phones and talking,

only getting up to answer the phones when they'd already rung 5+ times and having people wait

at the counters to be helped for 10+ minutes.

It was massively irritating, but I didn't have the time/energy to confront them. Well.

About halfway through my shift, my manager told me that I can't just go in between the dining room

and the counter, and if I didn't pick one or the other she'd withhold my tips for both,

since I "wasn't fully invested in either." Ouch.

She gave me a choice on paper, but in reality made it perfectly clear that I was stuck behind the counter

and the new girl, the trainee, was on her own.

There was nothing I could really do, so I just stayed at the counter,

though that was plenty slammed in and of itself, and I really, really could have used my two coworkers

who were screwing around on their phones.

I didn't have time to answer phone calls, pack up orders, check people out, and take to go orders all at once,

and I had one particularly angry woman call me a "lazy b__ch" for leaving her

on hold for about two minutes (that stuck with me.)

While I was doing all this, the new girl was stuck with a packed dining room and no help.

About twenty minutes into it, my manager approaches me looking both angry and sheepish.

Basically, the trainee had messed up and charged the wrong orders to the wrong cards

and needed help- though the way she phrased this was,

"you know, you don't HAVE to stay by the counter the whole time, that's not what I meant."

I looked over and could see her friend on her phone still, and the manager herself still had AirPods

on and a show playing on her own phone screen.

I responded in my sweetest, most respectful voice, "I'm sorry, but as we only get paid $10/hour,

my tips are too vital for me to forfeit them, so I'm going to stay put."

(Context, minimum wage is 15.65 where I live.)

She was floored and instead of helping either of us herself, waddled back to her seat and resumed her show.

Of course, I ended up checking in with the trainee and asked if she needed my help, and if the mistake was sorted out.

She said that she had things back under control and a lot of the people dining in were headed out,

which was great because the counter was still slammed.

The kicker? This morning apparently a customer called in and complained that "the blonde girl (me)

and the girl with braids (trainee) were so busy that they were sweating,

while the two other women (manager and her buddy) were sitting on their phones."

I only wish I saw her face when she heard about the complaint.

TL;DR- manager told me to leave the new girl floundering because she and her buddy were busy on their phones,

so I took her seriously and literally- even when she tried to take back what I said because there was a big mistake.

UPDATE #1-I really wasn't expecting this to blow up, wow! It breaks my heart that a lot of people can relate.

I'm having a hard time keeping up with comments, but I'm reading through as many as I can.

I'll update after my shift tonight...for clarity: I'm 17, my manager is middle aged.

I have other applications out, but have yet to hear back- and am definitely planning on reporting to the state.

I guess they cut corners here after all (iykyk...)

I'd also like to say, yes, I am really seventeen- English isn't my first language

and I was raised largely by my Ukrainian grandmother, so if my vocabulary

(almost said "vernacular" just to mess with people) is a little dated or odd. Apologies!!

UPDATE #2- I've been looking into ways to try and get things sorted out.

I'm still trying to figure out the best way to report it, as I've been applying for other jobs but haven't heard back

and I can't afford to be fired in retaliation. As I've mentioned in some of my responses to comments,

I'm a self-supporting seventeen year old who has bills due regardless and is trying really hard

not to drop out of school (so close to graduation...)

I've been put in touch with social programs and assistance but they all take a really long time to hear back from.

Some folks suggested starting a GoFundMe so I could afford to quit my job and still survive in the interim,

but I'm not reakly comfortable doing that as I don't feel I'm a charity case (yet) to that degree.

I do have a Venmo, if anyone's feeling particularly giving, though I'm not expecting anything obviously - @H-ann-pik23.

I'll keep this post updated.

UPDATE #3- Nothing much new to report, as there's no way to do a state audit

without the name of the employee (me!) being revealed. Will keep this updated.

Workplaces often reveal more about character than corporate policy.

In this Reddit story, a 17-year-old waitress was ordered by her manager to stop helping a trainee, then was blamed when the trainee inevitably struggled. Her decision to take the instruction literally wasn’t rebellion; it was quiet resistance to exploitation.

Beneath the humor of “malicious compliance” lies a deeper story about leadership failure, burnout, and the invisible labor of young workers trying to survive under unfair management.

Psychologically, this dynamic reflects role conflict, a common stressor where an employee receives contradictory demands from authority figures.

According to organizational psychologist Dr. Robert Karasek’s Job Demand-Control Model, high demands paired with low control lead to chronic stress and emotional exhaustion.

The manager’s inconsistent orders (“don’t help her but also fix her mistakes”) trapped the employee between obedience and empathy, a no-win situation that damages both morale and self-esteem.

What makes this story stand out is the young waitress’s emotional intelligence. Instead of retaliating with anger, she mirrored her manager’s logic to expose its absurdity, demonstrating adaptive boundary-setting, a coping skill crucial for those in powerless positions.

By politely following orders to the letter, she reclaimed a sense of control without overt defiance. The customer complaint that later vindicated her was poetic justice but also a reminder that fair treatment is visible to others even when management pretends otherwise.

Dr. Adam Grant, organizational psychologist and author of Think Again, emphasizes that “good leadership isn’t about authority, it’s about responsibility.” When leaders neglect accountability, employees disengage and workplace trust collapses.

Ultimately, a 17-year-old handled a crisis with more composure and principle than the adults who were supposed to guide her. Her experience shows that when managers abuse power, respect doesn’t vanish, it simply shifts toward those who earn it.

Here’s the comments of Reddit users:

These Redditors encouraged action and accountability

Chelular07 − I’m so glad a customer called in and said something about their laziness.

Jordangander − You know, having a friend call in with legit complaints isn't a bad idea.

And if you have video camera it can be even better.

Truuuuuumpet − Report this higher up the chain.

SkyLegend1337 − Do you live in America? Because that's illegal and there's people paid by the state that can take this up.

Jadccroad − It is illegal for your employer to withhold your tips for any reason.

Report those motherfuckers to the federal labor board

This group focused on workers’ rights and tipping laws

FrozenEagles − my manager told me that I can't just go in between the dining room and the counter,

and if I didn't pick one or the other she'd withhold my tips for both, since I "wasn't fully invested in either."

I couldn't even read past this, it's f__king infuriating. It's definitely illegal, and you're a minor.

Tell your manager to go f__k herself and get a job literally anywhere else - restaurants are always hiring.

The1983Jedi − It's 100% illegal for them to withhold tips & next time, get it in writing if you can...

But if they are, call your local labor board.

Platypus-Man − "I'm sorry, but as we only get paid $10/hour, my tips are too vital for me to forfeit them, so I'm going to stay put."

(Context, minimum wage is 15.65 where I live.) Can someone explain to me how/why this is legal?

Isn't the minimum wage supposed to be, you know, the minimum wage?

And the tipping culture in the USA needs some serious work.

Employers should give their employers good enough of a wage that they can live off it, and not have to rely on tips.

Imo tips should be for exceptional service, where people go above and beyond,

not a way for corpos to avoid paying the staff like it is now.

These commenters shared relatable workplace frustrations, venting about illogical, power-tripping managers

Turtlelover73 − You're not fully invested in either what the hell kind of b__lshit is that?

That's the same kind of manager nonsense as "you can't sit down

while you're doing nothing waiting for customers, that makes you look lazy!"

Snoo49732 − Ugh restaurant managers are the worst. I'm 5'11 and my coworker was maybe 5' in heels.

Anyways we had deep cleaning side work this particular day.

I switched with my coworker because mine was to clean the top and underside of the bottom shelves

and hers was to clean the top and underside of the very top shelves.

We told a different manager and she said it was fine btw.

She would have needed a ladder and my back would have been k__ling me.

Anyways we got yelled at for switching by a different manager.

I looked at him and said it wasn't my fault he didn't know how to logically utilize his employees to everyone's advantage.

I'm pretty sure he had to think about that one because he stared blankly at me for a minute and walked away.

SchuylarTheCat − I quit a job over something like this. Busy night, staying close to my section, keeping my tables happy.

Manager tells me to “find something to do.” I’m sorry? I’m making sure my tables are taken care of;

also the place is packed and we’re at full staff, what else should I do? He didn’t care, and repeated to find something to do.

So I walked across the restaurant by the bar and like it was fate a customer dropped a full bottle of wine off their table

and glass and wine went everywhere. So I go get a mop and broom.

As I’m cleaning the mess my manager comes over and tells me that multiple tables are complaining they need something.

And I looked him right in the eyes and said “you can’t help them?”

And he said “no, that’s your job” so I dropped the wine soaked mop right where I stood,

took my tips out of my book, and threw the apron and book on the expo counter and walked out.

I never went back to that s__t hole job.

These users joked about the “DMV area” reference, lightening the thread with humorous confusion about the term

icenine09 − Ah yes, the good ole "Department of Motor Vehicles" area.

AgonizingFury − I'm just curious what area is so cursed by multiple department of motor vehicle.

offices, that it's called the DMV area. I can't imagine anything ever gets done there.

This user defended stricter work standards

duffelbagpete − I hate cellphone use by employees durng working hours, bUt WhAt AbOuT An EmErGeNcY!

Like realy you have 147 emergencies a day? That's funny

because all I ever see you do is scroll social media, online shopping, text your friends, streaming tv.

Basically wasting time when you should be doing your JOB

but your addiction to your screen comes first and let your coworkers have the added workload.

Do you think the teen handled it perfectly, or should she have confronted her manager directly? Have you ever worked under someone who made you question why they were in charge? Let’s hear your workplace stories in the comments.

Layla Bui

Layla Bui

Hi, I’m Layla Bui. I’m a lifestyle and culture writer for Daily Highlight. Living in Los Angeles gives me endless energy and stories to share. I believe words have the power to question the world around us. Through my writing, I explore themes of wellness, belonging, and social pressure, the quiet struggles that shape so many of our lives.

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