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Karen Complained About Her Keycard, So Facility Manager Made Sure She Couldn’t Access Everything

by Annie Nguyen
November 20, 2025
in Social Issues

In a world where office politics can turn mundane tasks into dramatic confrontations, some stories stand out for their sheer hilarity. Picture this: a facility manager, dedicated to keeping order in a building plagued by chaos, faces off against the resident “Karen.”

This woman, a self-appointed authority on everything, believes she deserves special treatment simply because of her job title. But when she claims her keycard isn’t working, the manager seizes the opportunity to teach her a lesson in humility.

As the story unfolds, the manager discovers that not only was the Karen’s keycard fully functional, but she also held a master key, one that, under new management, she was never supposed to have.

What happens next is a delightful twist of fate that leaves the Karen fuming and the manager smiling. Curious to know how this battle of wits turned out? Keep reading to find out!

A woman notorious for complaints barged in just as the manager finished auditing

Karen Complained About Her Keycard, So Facility Manager Made Sure She Couldn’t Access Everything
Not the actual photo

The Karen of my building told me her keycard isn't working. Demanded I fixed her keycard. So I did..?

This just happened maybe 5 mins ago and I think it's hilarious.

I'm the facility manager for my building.

Everything that happens and goes wrong, is my responsibility.

So I make sure everything runs smoothly.

My boss had made it clear: It's MY building

and I was hired to not only keep people in line but run everything.

I'm not a d__k but I hold people accountable, forcibly but politely.

There was no facility manager for a long time

before I came along and both clients and employees ran amok, with no order.

In the 4 months I've been here, my boss has praised my performance

and has gone to bat for me countless times, she's the best boss I've ever had.

I've got a firm but fair approach and my reputation reflects that.

I've got a Karen in the building and trust me, the name stereotype applies,

who's just a counselor for family services, has nothing to do with our group.

She likes to complain about everything and gives my boss a headache almost daily.

She shares an office with another women, who's unfortunately,

picking up on her Karen tendencies (Karen In Training),

I've been doing a keycard audit all week and I knew to leave Karen's keycard alone

because she's the only Karen in the building, so her name stands out.

I am missing 75 keycards, lots of former employees having all door access,

dating all the way back to 2015.

Can't have that so I deleted a lot of them,

especially if it had a wacky name or just a room number.

However, I did delete "KIT's" card information because it wasn't under her name.

She just came to tell me her keycard wasn't working

and Karen happened to be passing by and overheard it.

I went and fixed "KIT's" keycard and we went to go check to see if it worked or not.

We found Karen outside the office waiting,

complaining to my boss that her keycard didn't work either.

Karen wandered away and my boss rolled her eyes

and I smiled and I told her I would take care of it.

After checking to make sure "KIT's" keycard worked,

I went downstairs to check the system,

looked up Karen and wouldn't you know it, her keycard was completely fine.

In fact, it showed she had a MASTER keycard.

So I changed all of her permissions and limited her back to just her room ONLY.

I went upstairs and got my boss's attention because her office is next door

to the ladies and I mouthed LISTEN and pointed.

I opened their door and was all, "hey Karen!

I went and checked your keycard in the system. Everything is good to go.

In fact, it said you had a MASTER key to the building and per the company orders,

since you're not a contractor or a company employee, I can't give you that access.

So I had to revoke your status to just this room ONLY.

Can't have you bugging people on official business Wink.

Thanks for bringing your keycard to my attention."

She started to object that she needed the master keycard

because XYZ and I was all, "yeah sorry.

Maybe before but I'm the facility manager

and you don't need access to everything except this office

and if you do, it's outside your pay grade, so you'll have to come get me.

Ok? Cool thanks byyeeeeeee..." And then just closed the door on her mid sentence.

My boss was quietly laughing her ass off in her office and gave me an air high five..

TLDR: Karen complained her keycard didn't work, when it absolutely did.

In fact, she had master key access and had she not said anything, would still have it but made me check

and I revoked her status completely to just her room only..

In the realm of workplace dynamics, emotions often run high, particularly when it comes to authority and the need for fairness. The story of the facility manager, who took a decisive action against a disruptive colleague referred to as “Karen” reveals the complex interplay of frustration, power, and accountability.

At the heart of this tale lies a universal truth: everyone seeks respect and validation in their professional environment, yet feelings of betrayal can ignite a desire for retribution.

The facility manager’s decision was driven by a need to restore a sense of control in a workplace that had long been disrupted by Karen’s constant complaints.

Her behavior didn’t just challenge the manager’s authority; it also created tension for everyone around her. From a psychological perspective, limiting Karen’s keycard wasn’t an act of revenge but a way to re-establish balance.

As Psychology Today notes, “justice sensitivity can lead to either aggressive or prosocial behavior depending on the situation”, meaning that when people feel an injustice has occurred, they often take action to correct it in the way they believe is justified.

The emotional triggers at play here are significant. For the facility manager, Karen’s incessant complaints represented a violation of their professional integrity.

This perceived betrayal likely fueled feelings of frustration and helplessness, which can manifest as a desire for revenge or, in this case, a calculated response. By limiting Karen’s access, the manager not only silenced her complaints but also reinforced their authority in the workspace, creating a sense of satisfaction and justice.

Interestingly, the outcome of this story elicited a mixture of amusement and relief from the colleagues who witnessed the exchange. The manager’s decision to revoke Karen’s master keycard can be seen as a form of retribution that ultimately serves to restore order.

However, while the manager’s actions were met with approval, it’s crucial to consider the potential ramifications. The dynamic created by imposing restrictions may lead to further friction, with Karen potentially seeking ways to retaliate through malicious compliance.

Here’s what Redditors had to say:

There are commenters cheering the boundary-setting and malicious compliance

Rasta-resistance − This makes my heart happy. F__k around and find out Karen.

agent_smith_3012 − Bwahaha! That's awesome. Thank you for limiting the Karen exposure.

I would bet many people who've probably just had to deal

with her unwarranted sense of self importance are thanking you as well.

MSeanF − "Can't have you bugging people on official business."

Nice way to tell her she's an annoying b__ch.

ITguydoingITthings − I commend you!

[Reddit User] − “And now STAY IN YOUR ROOM!”

OneWithoutaName2 − Hats off to you! I used to have to do key card audits and it was a giant pain.

Every time I had to remove an individual’s access, it turned into a nightmare.

The individual’s manager would get an email to approve the changes which meant I ended up with multiple phone calls

or emails asking me to justify the removal or to clarify what I was attempting to do.

There were people who had transferred out of the department in question years ago & still wanted access.

There are commenters warning about reverse consequences or questioning the provocation

Psycho22089 − Excellent, but be careful. You just opened yourself to her malicious compliance.

you don't need access to everything except this office and if you do,

it's outside your pay grade, so you'll have to come get me. Ok?

That sounds like an open invite to bother you all day over nothing.

Bossfrog_IV − While funny, I feel like you're about to get reverse MC'd.

You told her she's gonna have to come get you anytime

she wants into the places she used to go. Probably multiple times a day.

Won't she be bugging you hourly now?

majoroutage − You shouldn't have told her. Should've let her find out on her own.

Then tell her yes, there was an issue with your card permissions.

So I reprovisioned it. You now have your correct access level.

digitaldrummer1 − Why did she even bring it up in the first place???

Psycho22089 − Excellent, but be careful. You just opened yourself to her malicious compliance.

you don't need access to everything except this office and if you do,

it's outside your pay grade, so you'll have to come get me. Ok?

That sounds like an open invite to bother you all day over nothing.

Bossfrog_IV − While funny, I feel like you're about to get reverse MC'd.

There are commenters sharing keycard/IT access stories and admin headaches

MineExplorer − I've got one of those cards, from when our office was new and there weren't many cards available.

I'm keeping very quiet about it.

nighthawke75 − Dealing with keycards is a PITA.

One job I had also included managing their keycards

and system, the whole smash. What a mess.

Their controller and software was so archaic, it ran on 98.

They REFUSED to upgrade, saying they had no money. Uh huh.

At another job I was using keycards, and building management decided to upgrade.

Well, the alarm company sent out a 90 day wonder that did nothing but all the wrong things.

First he killed all the keycards, forcing management to disable all the sensor pads on the premise,

including the skywalk that the vagrants love to use to sleep in.

THEN he attempted to resolve that issue, only to WIPE the entire database,

effectively bricking EVERY keycard that was on hand, including the inactive ones.

Of course, the g__ber didn't back it all up and there was no active backup in place. SO, guess what?

A mass email went out from building management that EVERYONE needed

to bring their keycards down to the front desk to re-register them.

Talk about a goatrope. I told the manager they had a full platoon

of IT pros in the building, why did you not ask us???

No answer. Go figure.

fermion72 − Next month's r/MaliciousCompliance post: Last month,

my building manager took away all my access to rooms in my building, which I need for the job I do.

He said, "you don't need access to everything except this office and if you do,

it's outside your pay grade, so you'll have to come get me.Ok?"

Cue Malicious Compliance. Ten or fifteen times per day

I've been tracking him down to open an office for me,

and he's finally relented and given me back my master access!

eyehatestuff − I love when that happens.

I was doing security upgrades at a VA hospital replacing doors

and lock sets and in some places removing handle altogether.

When I went to remove the lock set

from the pharmacy emergency door the pharmacist tried to stop me

because that’s how she came in and out every day.

I don’t know how she got a key for the door

but she had been doing this for about 10 years or so.

Cut too a few days later. She went to complain and it turns out

that accessing that door for non emergency use is a felony.

So she has been committing anywhere from 6 to 12 felonies a day for almost 10 years.

I never did find out what happen to her but when my boss told me about it.

He said this was not the first and with well over 200 doors in. the project it won’t be the last.

wakeupsup3r − Nice. I have a master key card since i was granted access

before the building was officially open for business.

I try not to bring attention to myself for fear of having it revoked.

This keycard saga not only highlights the humorous dynamics between authority and entitlement but also serves as a reminder that sometimes, it’s the smallest actions that lead to the most significant changes. Do you think the facility manager’s response was fair, or did it cross a line? How would you handle a Karen in your workplace? Share your thoughts below!

Annie Nguyen

Annie Nguyen

Hi, I'm Annie Nguyen. I'm a freelance writer and editor for Daily Highlight with experience across lifestyle, wellness, and personal growth publications. Living in San Francisco gives me endless inspiration, from cozy coffee shop corners to weekend hikes along the coast. Thanks for reading!

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