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Apartment Manager Refuses Cash For A $0.02 Bill, Tenant’s Malicious Compliance Costs Them Dearly

by Layla Bui
October 17, 2025
in Social Issues

Some people go to war over rent disputes. Others? Over two cents. When an ex-tenant tried to settle a minuscule bill in person, the apartment manager turned them away, claiming the office “doesn’t take cash.” Challenge accepted.

Harnessing his tech skills, the tenant launched a malicious compliance masterpiece: monthly overpayments of three cents, followed by letters demanding refunds.

The messages got bigger, louder, and funnier until management finally broke down and called to apologize profusely. Sometimes, the smallest numbers make the biggest point.

It all started when a tenant received a follow-up bill for just two cents after moving out of his apartment

Apartment Manager Refuses Cash For A $0.02 Bill, Tenant’s Malicious Compliance Costs Them Dearly
not the actual photo

'Apartment manager "doesn't take cash" for $0.02 bill. Malicious compliance ensues?'

In 2019 I moved from an apartment complex in Celebration, Florida, to a condo.

As usual, when you move out of an apartment, you get a final bill, which includes your last month's pro-rated rent,

deductions for damages, security deposit refunds, and the like. We paid it.

The next month I get a call from my wife who says we've got a follow-up bill in the mail from the apartment management company, for $0.02.

We're both in the tech field, so we laughed that this company's IT department

didn't catch the edge case of spending $0.50 in postage to collect $0.02 in revenue. But it happens.

My wife prints out a copy of the bill. I grab two cents from the change jar.

The apartment complex is on my daily drive, so I swing by the office. I walk in and tell the manager that I want to pay my last bill.

I say "It's two cents. Here's the bill, and I have the two cents if you want it."

The manager says "We don't take cash." Nothing else. There was an awkward pause.

I say "I don't expect you to take cash. I expect us both to have a laugh about how silly computer systems are,

and for you to write off the two cents, because it'd cost you more to process the payment."

She says "I'm not going to do that." Again, awkward pause.

I say "So you want me to write you a check ... for two cents. And mail it? And you're going to process that check?"

The manager says "Yes, send us a check and we'll process it." and then WALKS BACK INTO HER OFFICE to end the conversation.

So I go home and set up an automatic, monthly bank payment to my apartment complex. For three cents.

And then, because I'm a programmer, I write some code to send a letter once per month, saying "I'm so sorry - I've overpaid my bill.

Please send me a check for the overpayment."

And I use an online service that sends post cards in ridiculous sizes - up to around 18"x24", figuring that'll be my escalation strategy.

The first of the next month, I get a call from the apartment company's regional manager.

After introducing himself, the next two minutes were the most sincere, "Oh god, we made a mistake - please don't do this,

we'll never contact you again" apology anyone could've hoped for.

I stopped the mail and never heard from them again. Did I spend several hours on MC for two cents? Yes. Was it worth it? Absolutely.

Ureaucratic rigidity is a system that values procedure over logic.

According to organizational psychologist Dr. Tasha Eurich, author of Insight, “Rigid systems tend to reward rule-following, even when those rules no longer make sense. The result is frustration, inefficiency, and occasionally, rebellion.”

In fact, research from Sage Journals found that over 70% of employees admit to “working around” bureaucratic policies just to get things done efficiently.

The Redditor’s story might seem petty, but it’s a form of what experts call constructive deviance, breaking rules to expose how broken they really are.

In the world of property management, this kind of mindless adherence to policy isn’t just annoying, it’s expensive.

A 2018 study from McKinsey & Company revealed that unnecessary administrative procedures cost U.S. businesses up to $3 trillion annually in wasted labor and lost productivity. That’s a lot of two-cent bills.

The Redditor’s decision to automate his revenge was not only a stroke of digital genius but also a symbolic act of protest against corporate absurdity.

As Dr. Peter Gray, a psychologist writing for Psychology Today, explains: “When people feel powerless within a system, humor and creativity become their rebellion. Petty resistance often becomes the only way to reclaim autonomy.”

So yes, spending hours coding a $0.02 prank sounds petty, but in the context of modern red tape, it’s poetic justice. He didn’t shout. He didn’t rage. He just let the system destroy itself under the weight of its own incompetence and it worked.

Here’s what Redditors had to say:

Reddit users applauded the pettiness, calling it “genius”

Mystic_L − This is ridiculously petty and wasteful… I hope you’re proud of yourself. I would be! I love it!!

doowgad1 − That's genius. I had a similar experience. E-Z Pass sent me a letter

saying they'd deducted $0.46 from my account. Postage was $ 0.48

smash_pops − My former bank got caught up in a scandal where it turned out they had charged interest on fees.

They did internal revision, and ended up finding out how much each customer was due.

I then got a letter (that cost about 1 dollar to send, postage is extremely expensive here) that I would get a 3 cent payout.

It was automatically deposited in my account 2 days later.

Some commenters shared their own absurd billing stories

[Reddit User] − ATT sent me a $0.03 bill. I sent them a check for $0.07 and began hounding them for my refund.

notme8907 − Decades ago my husband went into collections over 11 cents. He had no idea how it happened.

He just received a letter out of the blue and called the phone number.

Obviously, at some point, he called the entire action ludicrous and was told, "Sir. Eleven cents is a lot of money."

theNaughtydog − A long time ago I bought something at Sears using my Discover Card (which Sears owned at the time).

I wasn't happy with my purchase and returned it the next day but my bill had cycled (with a $0.00 balance) so of course I ignored it.

The next month I got another bill for $0.00 and had a n__ty note about being late and paying right away.

I assume that there was some sort of rounding error (ie the interest was less than 1 cent)

so the bill rounded down to zero but was non-zero internally causing the n__ty language.

I called them and they said nothing they can do because the bill is zero.

Next month I get another bill for $0.00 and it had some threat about my account going into default

and maybe closing the card unless I paid $0.00 immediately. So I wrote out a check for $0.00 and mailed it in with the stub.

Maybe 10 days later I got an apology note and they returned my $0.00 check.

ChocolateBananaCats − My sister and brother-in-law moved to another state.

For 5 years my brother-in-law got a monthly bill from the tollway here for 5 cents.

Once when we were visiting them in their new state my brother-in-law gave me his latest bill

and asked me to go by their office when I got home and pay it in person.

When I went to pay all I had was a dime and they couldn't give me change.

After that, my brother-in-law got a monthly statement with a 5 cent credit. After a year of that, they sent him a check for 5 cents.

nickiter − I worked for a company that did a lot of small-potatoes transactions like this.

I was tasked with "finding efficiencies" when I was first hired. So, I followed the entire process of processing a single paper transaction

(as opposed to automatically billed, which was far more efficient) from start to finish, with a stopwatch, and talked to everyone involved.

It turned out that it cost *more than $50* to process a single transaction.

I recommended that anything under that amount be written off. My findings were not appreciated.

holybucketsitscrazy − That is awesome! Be proud! ! Not really MC, but I got a child support check for $0.32 once. Seriously?

Framed it instead of cashing it. Got all sorts of escalating notices that I needed to cash it or it would be invalid after 60 days.

Did I cash it to have that $0.32 to support my child? Shockingly, I did not.

[Reddit User] − My senior year of college I got an email saying I couldn't graduate until I paid my outstanding tuition balance.

I knew it had been paid so I went to the office to talk to them about it.

Turns out there was a mistake in the bank transfer and I had 1¢ left on the bill.

I laughed and asked if they could just forgive that penny. Seeing as I had paid thousands and thousands of dollars to attend the school,

I didn't think it would be a big deal. They wouldn't do it and said they'd hold my diploma until I paid.

I was too busy with finals and s__t to do any malicious compliance but I did track down a penny, stick it in an official envelope,

and put it in the payment slot. I hope whatever worker opened it had a good laugh.

Would you have spent hours coding revenge for two cents, or just let it go? Sometimes, the smallest bills teach the biggest lessons and this one came with a bonus: poetic justice, prepaid and automated.

Layla Bui

Layla Bui

Hi, I’m Layla Bui. I’m a lifestyle and culture writer for Daily Highlight. Living in Los Angeles gives me endless energy and stories to share. I believe words have the power to question the world around us. Through my writing, I explore themes of wellness, belonging, and social pressure, the quiet struggles that shape so many of our lives.

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