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Client Refused To Be Patient After Stylist’s Accident, Walked Out Looking Like A Traffic Cone

by Leona Pham
November 4, 2025
in Social Issues

Sometimes, people forget that hairstylists are humans, not magicians or emotional punching bags. One stylist found that out the hard way when her most demanding client showed zero empathy, even after she was literally hit by a car on the way to work.

Despite being shaken and stranded, the stylist still went back to the salon to make this woman’s appointment happen.

What followed was a marathon of complaints, tone corrections, and pure entitlement that ended with a well-deserved lesson in boundaries. Keep scrolling to see how karma showed up in the form of an unforgettable shade of orange.

A hairstylist recounted a day that began with chaos, a car accident, police reports, and insurance calls, and ended with the world’s most unbearable client

Client Refused To Be Patient After Stylist’s Accident, Walked Out Looking Like A Traffic Cone
not the actual photo

'Want to be a selfish b__ch? Enjoy your orange hair?'

I’m a hairstylist. Last Wednesday, between clients, I decided to run to the gas station

to get an energy drink and was hit by a car coming out of the parking lot.

My own car was totaled, the cops came, both cars were towed from the scene.

I texted my next client, apologizing and telling her that due to a serious accident, I would need to reschedule her appointment.

She said she needed her hair done before the 4th of July.

I was standing in the street, looking at my car in pieces, on the phone with insurance, fielding questions from the cops,

and still texted the salon owner asking if anyone could take my client today.

The owner said she’d figure it out, and would make sure my client could still be seen.

I passed this info onto the client, who said she only wanted me to do it and needed to get in ASAP.

So in the melee, I’m still worried about this client (who is a bad client, btw, and constantly complains about her hair,

demands free redos, and only pays about 70% of the typical cost of her services

because she managed to manipulate me into that price point when I was a newer stylist.)

I see in my schedule that I have absolutely no room to fit her in before the 4th,

so I walk back to the salon, after my car was towed away, and just take her anyway.

Once I get in, she doesn’t ask if I’m ok, doesn’t thank me for taking her anyway

but instead launches into a 3 hour long brag about all the guys who are super into her and how she’s dating a business mogul from Newport.

The service goes as usual. I finish her hair 3 hours later, and am about to take her cape off

and send her on her way when suddenly, she has a problem with the color.

She says it’s too ashy. It’s the exact same formula and color I’ve done on her for years, but today, it’s wrong for some reason.

Trying to remain cheerful and professional, I tell her that I’ll put a new toner on her, no problem.

At this point, my grandma is on my way with my daughter to pick me up. I text my grandma saying I’ll be a little later.

I tone the client again, and blow dry her for a second time. The client insists that the color is still “too ashy.”

I explain that the second toner I used is the most golden toner that exists, and there’s nothing less ash that I could put on her,

except for an opaque, sort of gold pigment. She’s clearly just being a sadistic b__ch.

At this point, my grandma comes into the salon and asks if I’m ready to go.

My client is looking at her hair and says “you need to do something else. I can’t leave like this.”

So my grandma goes back to wait in the car. I decided to use a very, VERY gold color and tone it again for the third time.

She comes back to the chair and her hair is noticeably less ashy... because it’s practically orange.

“I hate this,” says the client. “I’m going to dinner with the guy from Newport tonight.

I liked it better the first time. You need to do something else. Just do it like you did the first time.”

“I’ve done your hair three separate times at this point,” I say, packing my stuff up.

“As you know, my grandma and daughter have been outside waiting for me.

Unfortunately, there’s nothing else I can do, since now there’s layers of toner on there and a fourth layer will only make it worse. I hope up you have a...

I took her payment (which she scoffed and forcefully handed to me) and I left.

It was maybe not my most professional moment, but I’d been looking for an escape from that client for years, and it was worth it.

There’s something quietly heartbreaking about how far people will go to stay professional, even when they’re breaking inside.

The hairstylist in this story wasn’t just doing her job; she was doing it through pain, chaos, and genuine trauma. Most of us have been there in some form: trying to keep our world from falling apart while pretending everything is fine for the sake of someone else’s comfort.

What makes this story sting is the lack of basic empathy. A person standing beside a wrecked car still chose to care about a client’s hair, that’s devotion, maybe even too much of it.

But kindness without boundaries quickly turns into emotional exhaustion. The stylist’s final act, walking away after doing her best three times, wasn’t rude. It was liberation, a quiet reclaiming of her self-worth.

This is the kind of moment that stays with you because it exposes the fragile line between compassion and self-erasure.

When you give everything, even in pain, and someone still demands more, you learn that being kind doesn’t mean being endlessly available. Sometimes, protecting your peace is the most professional thing you can do.

Clinical psychologist Dr. Ramani Durvasula, author of Don’t You Know Who I Am?, has often explained that narcissistic or entitled clients exploit people who are “high in agreeableness and empathy.”

Those who care deeply, teachers, nurses, stylists, service workers, often struggle to say no, even when they’re hurting, because their identity is built around helping others.

Similarly, workplace well-being researcher Dr. Lauren K. Collins told Forbes Health that emotional labor, “the pressure to appear composed and pleasant no matter how you feel”, can lead to burnout and resentment if boundaries aren’t reinforced.

What this stylist experienced was more than customer frustration; it was emotional depletion disguised as professionalism. The turning point came when she finally allowed herself to stop fixing and start protecting.

In the end, empathy without self-respect becomes servitude and walking away isn’t cruelty, it’s healing.

Here’s what the community had to contribute:

These Redditors urged the stylist to cut ties and protect their peace over profit

Angrycat11111 − Just say no to her future business. No reason to allow bitches to abuse you unless you value money over your mental health!

loseunclecuntly − I hope you’re ok. Fire your client. At this point it doesn’t matter what the f__k she wants, she’s done.

erubadhriel − Hope you’re ok! Hopefully you don’t have too many headaches dealing with the aftermath of the accident.

Fire that client. The time you spend with this b__ch is time you’re not with a client

who will actually pay you what you’re worth and not be s__t about the service. Fire her and be freeeeeeeee!

Aavaria − She does not deserve your energy or patience, especially since she is paying less for 3 times the work.

You should block her number and tell the salon receptionist not to book her with you.

This group shared empathy and industry wisdom, stressing boundaries with clients

Galaxine − Oh, sweetie. I'm so sorry! I love my hairstylist. Mercedes is a queen of shears.

If she doesn't pay you what you're worth and is a b__ch, fire her. You don't need clients like that.

And fwiw, there is no such thing as too ashy in my world. I love my ashy blonde hair.

<3 She takes it full on silvery-platinum and in a week or 2 it fades to a glorious ashen blonde. Just how I like it.

The1Bonesaw − I'm a barber. .. not my story but years ago, my former manager got a new client.

Cut his hair, gave him the mirror... and the client went ballistic, claimed the cut was not what he wanted.

So, the manager apologized and told him "no charge".

Same dude comes back a month later, sits in the chair next to the manager... and does the exact same thing at the end of the cut.

So, he gets another apology and is told "no charge". One month later (you guessed it), dude is back and he sits in the manager's chair again.

Manager spins him around and says, "Look here... you didn't like my cut, nor his cut... so I've no idea why you keep coming back.

But, if you want me to cut you again, I don't give a damn whether or not you hate it... YOU'RE PAYING ME! IS THAT CLEAR?"

Client is all, "Yeah, yeah. .. of course. .. no problem". He never complained about another cut again and became a good client after that.

The point is, if you're established (and even if you ain't), you don't need this b__ch.

And it sounds to me like she needs you... so, new ground rules.

1. She's paying you regular shop rates from here on out.

2. If you have a family issue in the future that conflicts with her appointment, her choice is either to go to another stylist in the shop,

or to postpone... no customer gets between your personal emergencies.

And if either of these rules is unacceptable, she can find a new salon.

Also, if she decides to leave, watch your reviews and let everyone know every detail of this story if she tries to leave you a negative review.

These commenters offered ways to fire the client, some calm, others fiery and blunt

chefjenga − If you're looking for some verbiage to fire this client, "it is clear after your latest appointment...as well as many of the previous sessions,

that I am not able to provide you with the results you are looking for.

At this time, I believe it is best that you find another stylist that is able to create your expected outcome."

It puts it on you instead of what the reality is... "You're a crap client and I honestly don't want to deal with you anymore." Just a suggestion.

itsadogslife71 − She did that complaining because she was being deliberately cruel, trying to exert control over you and ruin your day even worse.

Just tell her no, I will not work with you any longer. And tell her the truth and she needs a new stylist.

diamond_bird − I would have told your client: "1. Youre a very toxic b__ch, 2. You show no respect to anyone in my salon,

3. You underpay us plenty of times where my financial binder is full of your underpaid transactions,

4. Your rapport is very unprofessional and Im feeling sorry for your family that raised you, and

5. You will not be welcome back into my salon nor will be receiving services for entitled people like you.

Goodbye and never come back you selfish narcissist". You should have put her in her place.

Yes, its extreme but show her your worth and make sure she gets it.

These users reflected on business lessons, the power of saying no, and self-respec

[Reddit User] − DO NOT TAKE HER BACK. You could have died and she was more upset that

she couldn’t get her hair done 30 % cheaper than everyone else instead of your own well being!

neon_Hermit − I see in my schedule that I have absolutely no room to fit her in before the 4th, so I walk back to the salon,

after my car was towed away, and just take her anyway. This is where you f**ked up.

[Reddit User] − Totally different industry but I’ve had similar scenarios and similar clients.

One of the hardest things I ever had to learn was the ability to say No.

It’s a hard lesson to learn, but since learning the ability, my business has not declined and I’ve had less stress. Give it a try sometimes. ..

eihslia − I owned a business for 13 years, and my bff is a stylist. We fire clients that act in this way.

They can hire us, we can fire them. Thank the gods I am DONE being a business owner bc of people like this.

When someone survives an accident and still shows up for work, the least they deserve is kindness. Instead, this stylist got entitlement and delivered poetic justice in the form of traffic-cone chic.

Would you have fixed that client’s hair one more time, or handed her the mirror and said, “Enjoy the glow”?

Leona Pham

Leona Pham

Hi, I'm Leona. I'm a writer for Daily Highlight and have had my work published in a variety of other media outlets. I'm also a New York-based author, and am always interested in new opportunities to share my work with the world. When I'm not writing, I enjoy spending time with my family and friends. Thanks for reading!

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