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Company Bans $12 Uber to Nearby Airport – Worker Follows Rule, Costs Them Thousands Instead

by Sunny Nguyen
November 11, 2025
in Social Issues

There’s a special kind of satisfaction in watching penny-pinching policies backfire.

For one Toronto worker, what started as a simple $12 Uber reimbursement turned into a quiet masterclass in malicious compliance – and a costly lesson for his employer about the price of corporate rigidity.

It began years ago when he frequently traveled for work. Toronto has two airports: the small island airport near downtown and the massive Pearson International further out.

The island one was cheaper, quicker, and barely a fifteen-minute Uber ride from his office. Flying from there made perfect sense – until one day, a company expense report came back denied.

The reason? “It’s close enough to walk.”

Company Bans $12 Uber to Nearby Airport - Worker Follows Rule, Costs Them Thousands Instead
Not the actual photo

Here’s how it all unfolded.

I’m not allowed to take Ubers unless it’s to the main airport? Fine?

This happened years ago. In Toronto there’s a small island airport close to downtown and then the full on Pearson International.

Once every 2 weeks or so I’d have to travel so I’d usually book my flight through the island airport since it would be cheaper and my office was downtown

so it took literally 15 mins to get to (and there’s no real customs or anything, you can show up 30 mins before your flight depart time and be good...

If my flight was at 1pm I’d leave the office at noon and make it with time to spare. One day I get my expense request denied for the Uber...

because “it was close enough to walk and as per company policy taxi/Uber is only for Pearson”. This was all over $12 which I was doing for months. Ok, fine.

Next flight I booked in Pearson. The ticket was $900 instead of $400, I paid $70 in an Uber to get there instead of $12,

and I had to leave work a full 3.5 hours before my flight to make it through check in, security, etc to get to my gate in time.

Usually I’d be on some sort of call leading up to my flight but here I couldn’t do any work at all. Sorry team, I’m unavailable for the rest of...

Come back and I’m asked why my expense report was double the usual amount I’d put in. It’s because I can’t expense a $12 uber to Billy Bishop airport

and I’m not going to walk for 40 minutes in my suit and dress shoes in the middle of January in the snow. 2 months later it’s now cost them...

Some of the flights in that time were over $1000 vs the $400 at the Island Airport.

Finally I get an email one day saying I can take whichever flights I deem best based on my judgement and that any amount under $700 is auto approved at...

Now I get to eat a nice meal and sometimes upgrade myself to premium seats and still fall within budget!

The $12 That Started It All

For months, the employee had been taking short Uber rides to the island airport, catching cheap flights that kept costs low for everyone.

But one finance staffer decided to enforce a policy buried deep in the expense rules: taxis and Ubers were only allowed for trips to Pearson.

So when his modest $12 Uber claim got rejected, he didn’t argue. He didn’t appeal. He simply nodded, shrugged, and complied.

The next time he had to travel, he booked through Pearson instead. The ticket price? More than double – $900 instead of $400.

The Uber fare? Around $70. And the travel time? He had to leave work three and a half hours earlier to navigate traffic, check-in, and security.

He wasn’t being petty; he was just following the rules.

The True Cost of Penny-Pinching

When he returned and submitted his expense report, his manager was baffled. Why was everything suddenly twice as expensive?

He explained calmly that, since the company wouldn’t reimburse the $12 Uber to the island airport, he’d chosen Pearson – as per policy. Walking forty minutes through snow in a suit wasn’t exactly an option.

Over the next two months, the company racked up more than $2,000 in unnecessary travel costs. Flights that once averaged $400 ballooned to $1,000. The math was brutal, but the message was clear.

He didn’t gloat. He just did what he was told and let the numbers do the talking.

When Compliance Becomes Genius

Eventually, someone up the chain caught on. One morning, he received a polite email with new instructions: he could use his own judgment for choosing flights. Any trip under $700 through the island airport would now be automatically approved.

It was an unspoken apology and a satisfying victory.

From that point on, he not only got to fly the convenient route again but also enjoyed the perks.

With his new budget ceiling, he sometimes treated himself to a decent meal or a premium seat upgrade, all while saving the company money compared to their earlier mistake.

Malicious compliance doesn’t always mean revenge. Sometimes, it’s just the perfect mirror showing how short-sighted bureaucracy can cost far more than it saves.

Why It Works: The Psychology of Quiet Defiance

Stories like this strike a nerve because they show something universal. Most workers know what it feels like to have a rule enforced without reason – by someone far removed from the actual job.

That quiet frustration of being treated like a number often leads people to comply in the most literal way possible.

According to workplace behavior experts, this form of passive resistance is common in rigid corporate cultures.

When fairness feels arbitrary, employees stop trying to optimize outcomes. They follow orders exactly – and let inefficiency prove the point for them.

It’s not spiteful. It’s mathematical.

See what others had to share with OP:

Users applauded the employee’s calm, calculated response.

[Reddit User] − Not only great malicious compliance, but you didn't just get to keep doing it your way you got some extra budget too! Nice work op

Fianna9 − Companies obsession with penny pinching is ridiculous. And what do they expect in the summer,

you to show up in your suit dripping with sweat after walking across Toronto in 40 degree weather?

Great__Jaggi − It would have been cheaper for them to provide wood and a lighter and tell you to burn some cash

Others mocked the company’s penny-pinching logic, asking if they expected him to “walk forty minutes in a suit through snow” just to save twelve dollars.

sjp1980 − Ha good compliance. Years ago my then boss was travelling a lot and was told off by finance staff for buying a coffee every morning and charging it...

Note there was nothing in the policy saying you couldn't buy coffee for breakfast but they claimed the spirit of the contract was no coffee.

So in future he bought the hotel breakfast at often $30 or so instead.

Finance were pleased he didn't break their rules and went from paying $3 for a breakfast coffee to $30 for a breakfast coffee with food he barely ate.

The travel policy was changed about 3 months later to allow staff to buy a coffee in the mornings.

NocturnalFuzz − I love when someone who lives behind a desk in a position of power says something like " You can just walk that "

Beavertails11 − You should get a raise simply for being smart enough to avoid Pearson at all costs. I love the island airport.

It almost makes it worth flying to TO from YOW. If the Ottawa Rockcliffe airport (YRO) ever decided it could handle flights to Toronto Island, I might fly in for...

As it is, Via 1 is still tough to beat. The timing is almost the same as flying, and much less risk of delays. The point though is, f\*ck Pearson....

Another quipped that it would have been cheaper if the company had “handed him some cash and told him to burn it.”

YeahIGotNuthin − My dad had a coworker get part of a mileage claim denied, "you put down 102 miles to drive your personal vehicle to their office, we only allow...

"Months later, the coworker and the boss were headed to the same associate's office together, the coworker was driving,

and he pulled over to the side of the road a couple exits before their exit, saying "it's been 98 miles, we must be there already"* and shutting off the...

After a couple of minutes, the boss told him "Okay, resubmit the last one, I'll authorize the whole 102 miles."

Partly_Dave − Colleague told me at a previous job which was in a business district, he was able to get a chopper to the airport for $50 and be there...

Had been doing it for eighteen months on a regular basis before someone at head office decided that was a no-no.

So from then on, he had to take a taxi, which usually took an hour and cost $80-90.

dsdvbguutres − Counting beans is so hard they have to put their brains in a jar

jsting − They suggested walking to the airport with your luggage?

When a company values control over logic, it ends up paying for it – literally.

By doing nothing more than following the rules to the letter, this employee exposed the absurdity of a broken system and got his comfort (and a few upgrades) in the process.

Was it justice, pettiness, or poetic balance? Maybe a little of all three.

Sunny Nguyen

Sunny Nguyen

Sunny Nguyen writes for DailyHighlight.com, focusing on social issues and the stories that matter most to everyday people. She’s passionate about uncovering voices and experiences that often go unheard, blending empathy with insight in every article. Outside of work, Sunny can be found wandering galleries, sipping coffee while people-watching, or snapping photos of everyday life - always chasing moments that reveal the world in a new light.

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