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Customer Blames New Camera For Blurry Photos, Photographer Shows Him It’s His Skills That Need Work

by Layla Bui
October 30, 2025
in Social Issues

Some people love to prove a point, even if they’re wrong. One young photographer, working at a camera shop, learned this firsthand when a frustrated customer demanded that he show just how “bad” his photography skills were.

What followed was an unexpected showdown where the customer challenged him to capture a photo of something moving at lightning speed, only to end up looking foolish in the end.

It was a moment that not only highlighted the importance of understanding your equipment but also taught a valuable lesson in patience and professionalism.

A teen photo clerk, accused of selling a “broken” DSLR, accepts a customer’s arm-wave challenge, delivering flawless shots

Customer Blames New Camera For Blurry Photos, Photographer Shows Him It's His Skills That Need Work
not the actual photo

'Prove that you're just a bad photographer and your new camera is great? If you insist?'

This was over 15 years ago, when digital SLRs were first becoming somewhat affordable to anyone

who wasn't either wealthy or a professional photographer.

I was in high school, had been a budding photographer for years already, and working in a small retail photo supply shop.

I had a customer who appeared to be in his early 60s come in one Saturday and spend over an hour demoing just about every camera we sold.

I honestly looked forward to those customers because it made the time go faster and I generally enjoyed talking shop with people.

Eventually, he settled on one that we both thought would suit his needs and I rang him up.

A few nights later, he comes back. I've already been given a heads-up by the store's owner that this guy has called ahead, and he is pissed.

When the customer arrives, he immediately accuses me of selling him a camera

that's either broken or simply not good enough for what he wants to use it for

(taking pictures of his grandkids, who like most tiny children are not always sitting perfectly still).

It's too slow, it takes the picture after the kid's already done something, every photo is blurry, etc.

I take him at his word (I have no reason not to) and examine the camera, changing some settings and snapping a few pictures as I go.

I genuinely cannot find anything wrong with it at all.

As gently as I can, I try to tell him that it may be a combination of using the wrong settings on the camera

for what he's trying to photograph (while teaching him the right ones), and maybe a bit of slow reflexes that will develop with practice.

Keep in mind that I'm young and terrified of losing my job, so believe me when I say I'm as delicate as I can be with the whole situation.

But that was the wrong answer, apparently.

His solution: "okay hotshot, let's see you make it work. I'm going to wave my arms back and forth over my head,

and I want you to take pictures when they're straight up."

He insists this will prove that the camera is too slow and can't take a sharp picture.

He hands me the camera, and starts doing his best "wave your hands in the air like you just don't care" right in the store.

Snap, snap, snap. I hand the camera back and let him review the photos,

each one showing the exact moment he wanted me to photograph, perfectly sharp and in focus.

He didn't say another word. He huffed, hastily shoved everything back into his camera bag, and stormed off.

Sorry, sir. Just doing what you asked me to.

In the early 2000s, digital SLRs began to become more accessible to hobbyists and professionals alike.

A high school student working at a local photo supply shop had a memorable encounter with a customer in his early 60s who was dissatisfied with the camera he had purchased. The customer complained that the camera was too slow, resulting in blurry photos of his active grandchildren.

The student, eager to assist, carefully examined the camera and found no technical issues. He gently suggested that the problem might be due to incorrect settings or the customer’s unfamiliarity with the camera’s functions.

However, the customer insisted that the camera was at fault and challenged the student to demonstrate its capabilities by photographing his rapid hand movements.

Accepting the challenge, the student set the camera to the appropriate settings and successfully captured sharp images of the customer’s waving hands. The customer, though momentarily silent, took the camera and left without further comment.

This incident highlights a common issue among new photographers: misunderstanding camera settings can lead to disappointing results. Inadequate shutter speeds, incorrect autofocus settings, and unfamiliarity with camera modes can all contribute to blurry images.

For instance, using a shutter speed that’s too slow for handheld shooting can result in motion blur, especially when photographing moving subjects like children. It’s recommended to use a shutter speed that’s at least the reciprocal of the lens focal length to minimize this risk.

To avoid such issues, it’s beneficial to familiarize oneself with the camera’s settings and practice using them in various scenarios. Many cameras offer modes like Shutter Priority (S) or Time Value (Tv) on Canon cameras, allowing users to set the shutter speed while the camera adjusts the aperture accordingly.

Additionally, using continuous shooting or burst mode can help capture fast-moving subjects by taking multiple shots in quick succession.

In conclusion, while it’s easy to blame the equipment for poor results, understanding and correctly utilizing the camera’s settings are crucial for achieving sharp and well-exposed photographs.

Let’s dive into the reactions from Reddit:

These Redditors shared their own humorous or relatable stories about how misconfigured settings or misunderstandings with cameras led to frustration

R3dl8dy − I wish I had realized it was my camera settings.

I thought my pictures of blank carpet and random settings was

because my niece wouldn’t stand still long enough for the camera to take the picture.

[Reddit User] − I repair camera lenses for Canon, and we get things like this all the time...

people say the equipment is broken, they want a new lens, but it turns out to be their settings...

many times it is the gear being jacked up, but sometimes it's the customer not understanding their camera settings,

and I get to write a very carefully worded customer letter detailing what they're doing wrong and how to correct it...

CumulativeHazard − It took me a while to get comfortable enough with camera settings to even know which one was off.

Reminded me of a funny story tho.

My grandpa gave me an old Nikon SLR (this was like 2013),

nice camera and I was excited to use it for my high school photo class but when I tried to use it,

it was jamming somehow, like I’d pull the handle thing to advance the film and it wouldn’t pull all the way.

Photo teacher gave me the name of a local photography shop.

Went there and the guy said he didn’t know,

but he was about to make a trip to an older photo/camera guy down the road who might know and I could follow him there.

Got to this tiny shop and this old man with a fantastic mustache and a European accent looked at it,

dragged a (magnetized?) screwdriver over the bottom of it, then flipped it over and pulled the little handle perfectly a couple times.

Guy from the first shop says “Well I could have done that! ”Old European guy says “You don’t have screwdriver.”

Didn’t charge me anything. I still have no idea what the hell he did. But I’m grateful I can use my grandfather's camera now.

This group found the situation amusing, using it as a springboard to point out how having the best gear doesn’t automatically make someone a good photographer

KelemvorSparkyfox − All the gear and no idea...

Cfwydirk − Very good customer, Very good customer service. Started off unhappy because the camera didn’t work for him.

You educated him on settings, he saw with his own eyes and accepted he needs to practice. Everyone's good!

matt_mv − My Mom likes to take photographs, but was always late to the picture and wanted people to recreate it for her.

She also wanted people to pose for 10 minutes at a time or more.

I finally told her that part of being a good photographer (which I'm not) is learning to see a picture coming

and being ready to shoot when it happens and not just reacting.

She took it seriously and got much better at it. She never asks for people to recreate and rarely even to pose.

She watches and gets the shot she wants. I was impressed that she learned to do it in her 70s.

stillnotelf − This shakes loose a memory of my late grandmother.

She would carefully pose us for pictures and then complain we didn't look natural enough.

I loved her but her thing with photos drove us all nuts.

winter_laurel − If I buy a new stove, expensive pots & pans, and expensive ingredients, that’s 100% going to ensure I’ll be a good cook.

Yep. Can’t wait. This is gonna be good!

These commenters appreciated the OP’s professional handling of the situation

[Reddit User] − LMAO That so reminds me of my sweet Grandma.

Back in the 80s, Grammie got a shiny new red camera.

It was just one of those little 35mm point and click jobs, pop the film can in and push the button. She was very excited.

Fast forward a few weeks and we were visiting her from our own province and she brought out her little camera to show us.

While she had it out, she told us she thought something was wrong with it

because every time she took a picture, she would see a bright light

and her face would get warm and all of her pictures were coming out black.

Mum asked her a few questions, decided there might be something wonky with the camera

so off they went to the shop to talk to the clerk. Guy listened to Grammie's tale of woe then asked her to show him how she took a photo.

Grammie demonstrated and the lad gently reached out and turned the camera around, telling her the flash bulb goes to the front.

torolf_212 − went out to dinner one time with my grandma and wife.

At some point my gran whips out a camera wanting to take a pic of us.

She stands there aiming it at us, perfectly steady "alright say cheese!"

Queue a case of late stage parkinsons, no way are these turning out OK. She looks at the photo, it's blurry as f__k.

"I'll just take another photo" steady, steady steady, parkinsons flash

So what do you think? Was OP’s response just a clever way to handle a tough customer, or did it feel a little bit like the customer got his own dose of humble pie? Have you ever had a similar “it’s not the gear, it’s the user” moment? Share your thoughts below!

Layla Bui

Layla Bui

Hi, I’m Layla Bui. I’m a lifestyle and culture writer for Daily Highlight. Living in Los Angeles gives me endless energy and stories to share. I believe words have the power to question the world around us. Through my writing, I explore themes of wellness, belonging, and social pressure, the quiet struggles that shape so many of our lives.

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