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Employee Calls Man Inappropriate for Browsing Children’s Books, Instantly Regrets It

by Sunny Nguyen
November 1, 2025
in Social Issues

Many years ago, a 19-year-old man was just trying to buy a few birthday books for his little cousin. He was enjoying the colorful covers and funny titles when his shopping trip was violently interrupted.

An overzealous and deeply judgmental employee confronted him, firmly poking him on the shoulder, and demanded he leave the children’s section immediately. Her reasoning? He was too old, and, frankly, “creepy.”

The customer decided to take his case right outside the designated carpet line. The result was a spectacularly petty revenge plot that forced the manager to admit the employee had absolutely no idea what she was talking about.

Now, read the full story:

Employee Calls Man Inappropriate for Browsing Children's Books, Instantly Regrets It
Not the actual photo

You’re too old for the children’s section?

Many years ago when I was 19 years old (M) I was at my local Borders Books store searching for a children’s book or two for my little cousin’s birthday.

He was turning 5 and really enjoyed reading whatever kids books he could at his young age so I thought I would support the habit.

I enter Borders and head straight to the kid’s section and look around, picking up some books that look like they would interest my little cousin

and even laughing at some of the funny things I saw on the covers/first couple pages I flipped through (KIDS BOOKS ARE HILARIOUS OK!!).

As I am minding my own business, I get a very firm poke on the back of my shoulder from a very disgruntled employee.

The employee starts to tell me I must leave the kids section immediately because it is only for kids 12 and under and how inappropriate I was being and also...

I let her go on and on until I had enough and decided it was time for some VERY petty revenge.

I let her finish one last sentence and said, “I totally understand. I’ll make sure to leave the kids section as no adults are allowed to be here.”

I literally took about 10 steps to my left which put me outside of the clearly carpeted boundaries of the kids section. I stood there as the employee kept looking...

As soon as I saw a mom and dad walk into the kids section with their two kids,

I regretfully informed them that their kids could stay and look around the section, but the parents would have to leave as they were over the age of 12.

They of course were questioning my authority to tell them to leave the kid’s section (rightfully so) and as luck would have it,

the employee from before came charging over apologizing to them for my remarks and explained that the kids section is not only for individuals under the age of 12.

As soon as I heard those words leave her mouth, I of course questioned her and asked why she would have told me the opposite just a few minutes ago...

At this point, the couple just demanded a manager (again, rightfully so). The manager came over and asked for everyone’s side of things.

When I told him I was there to buy children’s books for my cousin, he asked why there was a problem in the first place.

I replied, “I’m not sure. Ask your employee, she is the one who approached me for looking at books. I was just informing other customers of store policy so they...

The manager immediately turned red and walked over to his employee.

I couldn’t hear everything he said, but I could hear him say, “we’ll talk about this later. This is the second time now.” So I can only imagine what trouble...

After he finished telling his employee that they would speak later, he came back over to me and the couple.

I started this part of the conversation off by apologizing to the couple for making them and their kids my case in point, to which they said they understand now...

The manager apologized to them as well and then to me for his employee’s behavior and explained that there is no such rule or policy

and that I was free to go into the kid’s section, get whatever books I want, and then check out up front.

He offered to bring any children’s books I knew I would purchase to the front register and hold them for me

so that he didn’t waste any more of my time and so that I could do one last quick visual sweep of what kid’s books were on the shelves.

I thank him profusely and told him not to worry about my time, because I’ve got plenty.

I then sat down on one of the kids chairs in the kid’s section, grabbed a book off the shelf behind me, and sat down staring straight at the employee...

Anyways, borders is closed now. Edit: saw some typos I missed

The level of self-assurance it takes to physically poke a customer, accuse them of being “creepy,” and assert a nonsensical store policy must be astonishingly high.

The employee wasn’t just rude; she violated basic retail logic. Who, exactly, does she think buys children’s books? Small children with no disposable income?

The OP’s reaction was pure, tactical brilliance. Instead of arguing with her, he simply accepted her “policy” and then immediately weaponized it against other customers, forcing the employee to publicly contradict herself. It’s beautiful to watch a bigot dismantle their own argument.

This entire situation speaks to the perils of an overactive imagination combined with poor training.

The bookseller’s behavior is rooted in a cultural panic and a complete failure of common sense. Her actions, born from a desire to police behavior she deemed “inappropriate,” completely override her job function: selling books.

Retail policies are generally designed to maximize sales, and, statistically speaking, adults are the only customers with the buying power to clear out the children’s section.

As one Redditor noted, “Children don’t usually drive to the store to buy books, who exactly do they think makes these purchases?”

This specific scenario highlights a widespread problem in retail: employees who mistake their personal biases for store policy. According to a 2023 survey on consumer experience by Zendesk, 71% of customers cited dealing with rude or judgmental employees as a reason to abandon a purchase and avoid returning to a business.

The employee didn’t just insult the OP; she actively discouraged the core demographic of shoppers who buy books for children, causing a scene that forced the manager to intervene and publicly admit her error. The OP’s genius was forcing her to correct her own mistake, thereby confirming his victimhood in front of the manager.

And sitting down in a kid’s chair to stare her down afterward? That’s the mic-drop moment we all dream of.

Check out how the community responded:

The overwhelming consensus was firmly on the OP’s side, celebrating his petty revenge and mocking the employee’s bizarre behavior.

m_faustus - Nicely petty. And that employee sounds like a weirdo.

Numerical-Wordsmith - I understand that some kids do have money to spend on books, but what goes through the head of an employee

that makes them want to discourage customers from shopping for a product? At the end of the day, adults buying the books for kids are probably still the main customer...

Jorost - I feel like my instinctive reaction after being confronted would be, "So only children are allowed to buy children's books? Adults aren't allowed to buy them?"

Many users were particularly appalled that the employee had initiated the confrontation with a physical gesture: poking the customer.

CanadianJediCouncil - I hope it came up that ***she [freaking] POKED you! ***

Commenters noted the absurdity of the employee’s logic, questioning who she expected to buy the books.

WeimSean - Pretty stupid. Children don't usually drive to the store to buy books, who exactly do they think makes these purchases?

Guilty-Sundae1557 - I love buying books for my nephew and would have told here to [freak] off and asked for her manager.

People have kids, siblings etc and if you’re in the kids section……… logically you’re shopping for kids!

Others pointed out that the employee was likely acting on social paranoia, which often spills over into retail interactions.

BraveWarrior-55 - And she couldn't even see if you drove in with a white panel van!

PikesPique - Borders has been gone a while now, so this was before the whole paranoid "everybody's a pedo" [conspiracy] theory really took off.

That sales clerk was really ahead of the curve! Having said that, I still miss Borders. It was a lot more fun to browse than Barnes & Noble.

CoderJoe1 - She was a jumper. Unfortunately, wrong conclusions are easy to land upon.

Wonderer23 - I could understand if you had behaved inappropriately around children, but she thought you just looked like a creep? A bit presumptuous.

This victory was well earned. The OP turned a moment of unwarranted humiliation into a master class in public accountability. The employee got exactly what she deserved: a public dressing down from her manager and the intense, silent scrutiny of a vindicated teenager sitting in a tiny chair.

Was there a better way to handle this, or was OP’s petty revenge the perfect solution?

Sunny Nguyen

Sunny Nguyen

Sunny Nguyen writes for DailyHighlight.com, focusing on social issues and the stories that matter most to everyday people. She’s passionate about uncovering voices and experiences that often go unheard, blending empathy with insight in every article. Outside of work, Sunny can be found wandering galleries, sipping coffee while people-watching, or snapping photos of everyday life - always chasing moments that reveal the world in a new light.

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