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“Exactly as You Asked”: Designer Recreates Horrible PPT, Client Loses Their Mind

by Charles Butler
September 23, 2025
in Social Issues

Imagine being a top-tier designer, hired for your expertise, only to have a client demand a website that looks exactly like their hideous PowerPoint mock-up.

Karen, a new marketing manager, insisted on a 90s-style, garish design, overriding every professional suggestion. The agency followed her orders to the pixel, producing a visual disaster, then presented their documented proof when the client, Bob, freaked out.

The agency tried to guide Karen toward a clean, modern design, but she refused to listen, and Bob backed her blindly. Forced into compliance, the team created a website that matched every lopsided shape, clashing font, and neon color she demanded.

When Bob realized what he had approved, the agency calmly showed the email approvals and sign-offs, exposing the instructions that led to the disaster.

“Exactly as You Asked”: Designer Recreates Horrible PPT, Client Loses Their Mind

When Client Demands Meet Malicious Compliance – Here’s The Original Post:

'Client wants us to create a design "exactly" like their ugly Powerpoint. We comply?'

As a designer, I try to educate my clients on design and why something has to be done a certain way. My agency is not cheap,

so we make it quite clear that they are paying for our experience and knowledge, not some Photoshop monkey.

Most of the time, my clients are appreciative and enjoy the extra guidance and professional advice.. Occasionally, we get "fun" jobs.

The sales pitch went well enough, the business owner, Bob, seemed like a decent guy and happy to trust our professional expertise.

However, shortly after signing the deal, he brought on a new manager, Karen, who was put in charge of marketing, including the new website we were just contracted to do.

It quickly became clear that Karen thought of herself as a multi-disciplinary genius and despises us because she thinks she can do better than a professional design agency.

Karen loves sending over incomprehensible design instructions and feedback in the form of design mock-ups she creates in Powerpoint.

They as ugly as the devil's butthole after a strong curry, but we try our best to translate the abominations

she birthed into good-looking professional design proposals that best reflects the intent of her ideas.

Karen did not like it one bit. Karen was rude, uncooperative, and removed Bob from the email threads when we tried to reach out to him to get his opinion.

When we sent over a design, she would b**ch about how it wasn't want she wanted, and scream over the phone while our team patiently explained why we couldn't design...

Mainly: It would be ugly as heck and nobody would want to do business with them with a website like that.

The last time Karen bitched about how we were "stupid morons" for not doing what she wanted, we got her on the phone with Bob.

She was screaming incomprehensibly and nobody got a word in. Finally, Bob took her side and said "Karen is extremely experienced and knows what she's doing.

I want your team to FOLLOW EVERY INSTRUCTION, EXACTLY AS SHE ASKS." No problem.

Once again, Karen sent over a ridiculous 70mb Powerpoint. If we followed it exactly, it would look like a website from the 90s with the worst UX ever.

We went through every little pixel of her PPT, asking her "So do you want us to copy this... *EXACTLY*?" To which she would reply with a smug YES.

So we documented her instructions down to the letter to cover our asses. Once again, we asked Bob: "Are you SURE?".

Reply: "Yes please hurry up and make those changes exactly as she asked.". Okie dokie.

We copied every ugly font choice, every terrible gradient, every h**eous element into the design.

We even went the extra mile to export the ugly lopsided shapes she drew as .PNG graphics, so it would all be "exactly" as she wanted.

Then we sent the design over: "Here is the design, we have done everything exactly as instructed!"

Karen once again replied, taking Bob out of the loop, "PERFECT! Now, it wasn't so hard to do things EXACTLY ASK I ASKED, was it?"

We waited.. Bob exploded, demanding a meeting the very next day to explain why we were delivering such shoddy work..

We go to the meeting and Karen starts demanding that we propose a completely new design.

We presented all past designs, the document in which Karen confirmed that she wanted all the changes,

the countless emails in which we painstakingly explained to her why her ideas suck, and finally, the last email in which she praised us.

"You see, Bob, after our last call with you, we had followed Karen's instructions TO THE LETTER, EXACTLY AS SHE HAD ASKED.

She seemed very happy with it. I am confused, why the quick change of heart?"

I then pull out the contract and calmly point out the portion which stated the number of design proposals we would create. Karen had used up all of it.

I had reminded her that she was limited to X number of proposals, but she clearly didn't remember any of it

because she didn't bother reading our emails, and would keep talking or yelling over us when she spoke on the phone.

I looked Bob in the eye and told him he could either pay extra for each additional new proposal Karen wants,

or choose from the existing designs done. They ask for some time to discuss privately. We break for coffee.

"Well, Karen is extremely experienced in this field. We will go with the last design since it is exactly as she wanted." Even my intern couldn't hold back his surprise.

As we drive back to the office, he asks, "Is Karen sleeping with Bob or something? Why does she have him by the balls like that?"

I shrug. It's his business, and we're getting paid anyway, and he clearly doesn't appreciate our design expertise after all.

The less time we spend arguing with them, the more time we could use to focus on my appreciative, good clients.

We make Bob and Karen sign off on the design, and finish up the project quickly. Karen still tries to be difficult, but we stick to the contracted terms and...

2 months after the project ended, I get a call from Bob. He began with some small talk about innocuous project-related business, but I realized it wasn't the purpose of...

Karen had been fired after making more serious mistakes causing major losses to his company. He sounded contrite, but did not offer any real apology.

"That's terrible, Bob. I'm so shocked. I thought Karen was extremely experienced and knew what she was doing." Edit: Sorry guys!

As much as I would love to show you the site or Karen's presentations, I'm afraid I must keep things anonymous!

You'll have to trust that it looks every bit terrible and outdated as a website designed by a Karen(tm) could be.

We did not put our company name in the footer, and it is obviously not included in my company's portfolio.

The Ugly Reality: Following Orders to the Letter

The team tried everything to guide Karen toward a modern, professional design, offering alternative layouts and polished mock-ups. Every suggestion was dismissed, and Bob backed her up, leaving the designers trapped between professional standards and a client who refused to listen.

Reluctantly, they built the website exactly as instructed. Each clashing color, every unevenly sized box, and all distracting animations were placed with precision.

The result looked like a throwback to Geocities, a visual trainwreck that made their eyes ache. Yet, they did not take liberties, every detail was a faithful copy of Karen’s instructions, and they meticulously documented every email, approval, and directive.

Expert Opinion: When Client Demands Meet Malicious Compliance

Client conflicts are a staple in the design world. A 2022 survey found 70% of agencies face micromanaging clients, often harming outcomes.

Malicious compliance, when paired with thorough documentation, is a professional strategy that protects the team and enforces accountability.

Business consultant Amy Gallo explains, “When clients reject expertise, clear documentation and contract enforcement are key to managing expectations.”

In this case, the agency’s careful record-keeping protected them, showing that every ugly choice was Karen and Bob’s decision. Karen’s eventual firing validated their strategy, proving compliance can be clever without risking professional integrity.

Even so, the approach carried risk. Delivering an intentionally ugly product could have backfired if Bob publicly complained or left bad reviews.

But by maintaining documentation and repeatedly seeking approvals, the agency ensured they were shielded from blame while letting the client experience the consequences of their choices.

The Debate: Was This Professional or Petty?

The agency’s actions sparked debate online. Some hailed it as a brilliant professional move, arguing that they navigated a toxic client scenario with intelligence and documentation.

Others questioned the ethics of deliberately creating a bad product, even when technically following instructions. A third perspective wondered if there could have been a compromise, educating Karen more firmly or finding a way to balance client demands with a professional design.

Let’s dive into the reactions from Reddit:

Some praised the team’s professionalism, calling the compliance a smart, safe way to expose the client’s poor decisions.

[Reddit User] − I think you need to add to your contract that abusive behaviour will result in the termination of the contract without refund.

LogicalExtension − "That's terrible, Bob. I'm so shocked. I thought Karen was extremely experienced and knew what she was doing." Jesus, talk about rubbing salt (and lemon juice) into the...

Annepackrat − Did Karen’s proposal have random unrelated animated gifs? Or maybe that flame one everyone used on geocities back in the day. Was the dancing baby gif included?

Others felt intentionally delivering an ugly website crossed an ethical line, even if it was technically allowed. 

MySpaceLegend − This is so much like my job. I work in big corporate (on the other side of the table from OP) and it's full of incompetent managers like...

Also, (no offense, OP, not directed towards you) it's full of scammy agencies who charge crazy rates for sub par deliveries.

pi_tau − I would love to see this website

TheCatWasAsking − Epico. As a graphic designer, this is a most wonderful tale.

[Reddit User] − I know you have to protect yourself, but I really wish I could see this eyesore.

And a few suggested that a more direct conversation or compromise could have avoided the visual disaster without risking relationships.

DZP − You are a true professional. On my side, I have reached the point in life where I no longer suffer complete idiots anymore,

they grind me down too much, and I have walked away from contracts with them and lost money. But you have guts and discipline and I salute you.

outline01 − I left a job (designing annual reports) that was exactly like this. Their account managers were complete pushovers, so whatever the client wanted, they got.

I had a wealth of knowledge and experience that just wasn't ever used, as if the client didn't get exactly what they'd drawn on a scrap of paper (Powerpoints *were*...

Didn't last long there. Love these people that employ you, but think they know better *on all accounts* anyway.

glenn_koko − As a designer myself, this is both my dream and my nightmare. I hated reading every word but couldn’t look away. Amazing

An Ugly Website That Proved a Point

The agency turned Karen’s PowerPoint nightmare into a fully functional, hideous website, exposing her and Bob’s poor choices while staying fully protected by documentation.

Was this malicious compliance a professional masterstroke, or did it risk the team’s reputation for a petty win? Could they have pushed harder to educate Karen, or was this the smartest way to handle a client who refused to listen?

How would you respond to a client demanding a product that defies all professional logic? Would you comply, push back, or walk away entirely? Share your hot takes below.

 

Charles Butler

Charles Butler

Hey there, fellow spotlight seekers! As the PIC of our social issues beat—and a guy who's dived headfirst into journalism and media studies—I'm obsessed with unpacking how we chase thrills, swap stories, and tangle with the big, messy debates of inequality, justice, and resilience, whether on screens or over drinks in a dive bar. Life's an endless, twisty reel, so I love spotlighting its rawest edges in words. Growing up on early internet forums and endless news scrolls, I'm forever blending my inner fact-hoarder with the restless wanderer itching to uncover every hidden corner of the world.

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