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Manager Insisted on Doing It ‘the Red Lobster Way.’ Minutes Later, the Kitchen Exploded Into Total Disaster

by Charles Butler
October 10, 2025
in Social Issues

During a hectic Friday lunch rush at Red Lobster, a kitchen assembler faced chaos as orders piled up and the kitchen hummed with sizzling fries and shrimp.

Their manager, Bob, insisted on strictly following the “Red Lobster Way,” a corporate method that sounded efficient but faltered under pressure. The assembler, knowing it would fail, urged pre-plating sides to keep orders flowing, but Bob shut them down.

Following his rules to the letter, they watched food go cold, fries turn soggy, and steaks shrink, leading to a kitchen meltdown, and Bob pinned the blame on them.

Was their deliberate compliance a sly way to expose Bob’s flawed system, or did it just fuel the chaos? This tale of workplace tension and quiet rebellion resonates with anyone who’s navigated a stubborn boss in a high-stakes moment.

Manager Insisted on Doing It ‘the Red Lobster Way.’ Minutes Later, the Kitchen Exploded Into Total Disaster
Not the actual photo

Assembler’s Compliance Sinks Manager’s ‘Red Lobster Way’

"Well, this is Red Lobster, and we do things the Red Lobster way." - said by my manager before navigating us by the book straight into a blizzard of s__t?'

 

This happened several years ago, and I am forever relieved I don't work in a restaurant anymore. Solidarity to all kitchen workers for the endless b__lshit you have to deal...

At the time, I was working in the kitchen as an "assembler". This can be one of the most clutch positions on the line,

as you take all the food being prepared by the other cooks and organize it into tickets that can be taken out into the dining room.

Accordingly, it is often a bottleneck for food leaving the kitchen - if you have a slow assembler, cooked food dies under the heating lamps.

Grilled salmon dries out, fries become soggy, linguini alfredo hardens into concrete, really horrific s__t. It is imperative that food not sit in the window.

I was working a weekday lunch shift, which is normally pretty slow. We must have provoked the wrath of the restaurant gods on this day though,

because out of nowhere the store got hit with a tsunami of customers.

I could just barely make out the other cooks through the clouds of shrimp scampi, fryer grease, and cheddar bay biscuits flying through the air.

I knew the s__t blizzard was headed my direction, and began putting empty plates up in the window with the "shape" of each ticket

that was to leave the kitchen, a technique I had learned to help survive b__lshit like this.

On the other side of the window, coordinating the servers, was my manager, Cuntface. Shouldn't use his real name, actually, let's call him "Bob" instead.

Bob was a bit hyperactive and had an irritating tendency to micromanage kitchen processes, a problem compounded by his not knowing how the f__k to run a kitchen.

When I began putting empty plates in the window so that the incoming, Interstellar-sized wave of seafood had something to land on, he stopped me. "What are you doing?" Bob...

"I'm putting the plates and their sides in the window because we're about to have a very high volume of food coming through", I replied.

"Well, this is Red Lobster, and here we do the things the Red Lobster Way. We plate the food when the food is ready, and we don't put sides on...

I tried explaining that the Red Lobster Way was designed by sentient suits and ties physically incapable of holding a spatula;

that our sacred Way (as dictated in the Good Book of Employee Training) had died in the trenches of last year's endless shrimp special;

that, while I appreciated the job, I wasn't prepared for an honorable death at the hands of this rush to uphold its most obscure tenets

but he wasn't having any of it. Bob insisted that I take the plates out of the window and only pass him plates and tickets that were 100% completed.

Knowing full well that Bob was flying us by-the-book into a storm of s__t, I put on a feces-resistant raincoat, rubbed some Vick's under my nose, and braced for impact.

30 minutes later, the window was chaos. Finished food was left dying in the wings of the window, while I, swiftly enough to avoid reprimand, but with the fatalistic,

mechanical motion of a flood pump removing water at a fraction of the rate at which it's arriving - plated up one finished ticket at a time.

Bob was equal parts confused and furious, like a toddler whose toy was suddenly taken away.

"What's this food waiting on?!", he cried, gesturing towards a shriveled up steak and its associated sides.

"Well, that order is waiting on some fried shrimp, and I need to wait for the ticket to be complete before I plate it up."

"Why is the ticket missing fried shrimp?". "Unfortunately, I'm not manning the fryer, sir, so I don't know."

This continued for the better part of an hour. It seemed like every ticket was missing one little thing that kept it from leaving the kitchen.

After the rush had passed and I was dumping its precipitated, liquid s__t from my galoshes, Bob approached me with the twitchy, nervous energy of a coked up boxer.

Well, that, or a hyper-caffeinated, insecure manager who needed to assert his dominance over the underpaid crew of some bunk ass seafood restaurant.

"Can I, uh, speak to you in the walk-in for a moment, /u/namesrue?". "Sure thing."

We walked to the cooler as I struggled to remember how to fight off an attacker armed with a kitchen knife from my days in dish..

"So...what happened back there?" Bob asked, arms folded, shifting his weight from one foot to the other.

"You said we should follow the system, and we did", I replied, mentally noting that he was standing in front of the walk-in's only exit..

"But there were a lot of missed items on those tickets. We had food dying in the window."

"I saw it, yeah. It was pretty bad."

"So why was the food missing?"

"I don't know, I wasn't cooking the food, I was assembling it. I am the assembler."

This line of questioning continued, with Bob trying to somehow pin the catastra-f__k of the last hour on my willingness to comply with his orders, while I blithely insisted that...

After not being able to move past this point for several minutes, Bob made some sweeping statement about "doing better next time" and left.

Incidentally, the next time I was assembling and Bob was on the other side of the window, nothing was said about the Red Lobster Way,

and the rush went smoother, albeit with some hotter plates and servers having to return for delayed items. I guess we ended up doing better, after all.

 

Here’s the feedback from the Reddit community:

[Reddit User] − As someone who both cooked and ran expo in a red lobster I felt this post in my soul.

Moose_Nuts − I don't envy ANY of you behind-the-window staff. I have a hard enough time coordinating the timing on my "dinner for two" and I've been cooking for damn...

Thank goodness for air fryers and ovens that keep parts of the meal warm while I unfuck the rest of it.

mangamaster03 − "died in the trenches of last years Endless Shrimp Special". ..lol!

Incirion − Used to be a short order cook not long ago where the only manager over me was the owner. Small. Locally owned.

The kitchen would run great until she decided she needed to come back to help. Any time we actually got busy she'd freak out and tell all the servers to...

I was never backed up enough to where I'd want to do that and we only had one flat top, 3 fryers, with enough seating for ~200 people.

The moral of this story is : If you don't know how to run a kitchen, please stay out of the damn kitchen.

LPTKill − F__K YOU REDLOBSTER source: used to work there and quit. ..Set a lobster free on my way out.

Traveler0731 − "On the other side of the window, coordinating the servers, was my manager, Cuntface.

Shouldn't use his real name, actually, let's call him "Bob" instead. "Knew I was reading until the end when I saw this. Here have my free award for today.

nobodyknowsimherr − Love your writing style here. And great story

nuclaffeine − Worked in restaurants for 10 years, worked in corporate restaurants for 5, and I can tell you what OP already knows

that corporate restaurants are run by absolute buffoons who have no idea what the f__k actually goes on.

Lich180 − Sometimes it's a struggle to get servers to run a ticket that is waiting on a single entree.

I find it's a hell of a lot easier to explain to a guest that, while missing some items, they are being prepared fresh from the oven and will be...

instead of saying "oh, we are busy, and your food got taken by another server who didn't read the f__king ticket right".

Fandom_Tourist − God, I worked in restaurants for years and I felt this in my soul. If I had a dollar for every manager I worked with who was navigating...

Great writing OP, I could smell the grease and hear the Cooks swearing a blue streak in the background.

 

Charles Butler

Charles Butler

Hey there, fellow spotlight seekers! As the PIC of our social issues beat—and a guy who's dived headfirst into journalism and media studies—I'm obsessed with unpacking how we chase thrills, swap stories, and tangle with the big, messy debates of inequality, justice, and resilience, whether on screens or over drinks in a dive bar. Life's an endless, twisty reel, so I love spotlighting its rawest edges in words. Growing up on early internet forums and endless news scrolls, I'm forever blending my inner fact-hoarder with the restless wanderer itching to uncover every hidden corner of the world.

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