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Woman’s Physical Therapy Canceled Because Her PT “Wasn’t Comfortable” With Female Patients

by Katy Nguyen
October 25, 2025
in Social Issues

Pregnancy often comes with enough discomfort on its own, so finding out your healthcare provider won’t even see you can feel like salt in the wound. That’s the situation one expectant mom faced when her physical therapist canceled just hours before her appointment.

The reason? The male therapist said he wasn’t “comfortable” treating tailbone pain that might involve pelvic work. Left in pain and disbelief, she couldn’t help but wonder, was it unprofessional, discriminatory, or simply a misunderstanding?

Her husband and doctor both had strong opinions, and so did the internet once she shared her story.

Woman’s Physical Therapy Canceled Because Her PT “Wasn’t Comfortable” With Female Patients
Not the actual photo

'AITA physical therapist “uncomfortable” seeing woman?'

I am currently 6 months pregnant with my second child. I have tailbone pain that predates both pregnancies, but this pregnancy in particular has increased the pain significantly because the...

My OBGYN (male, to the extent relevant) referred me to physical therapy to manage the pain.

I called the PT’s office to schedule an initial evaluation. I explained that the pain predates my pregnancies, but that I am experiencing increased pain.

I read the prescription over the phone, which was for the evaluation and treatment of tailbone pain. I was scheduled with a PT (a male).

Today, 3 hours before my appointment, I received a voicemail from the PT’s office cancelling my appointment, bumbling through an explanation about how treatment could involve pelvic floor therapy, and...

I was pretty taken aback by the content, and also frustrated because I am in a lot of pain. I called my husband and told him about the voicemail.

In the meantime, they called him my alternate number because they hadn’t reached me.

He answered, asked if the PT wouldn’t see me because I am a woman and the PT is a man, and the receptionist said “mhmm,” and that is just “their...

My husband told her he found that practice unprofessional, that the PT would have no idea whether my pain involved pelvic floor issues without evaluating me, and that I was...

I followed up with my OBGYN’s office and let them know what transpired, given that the majority of their clientele is female.

Am I unreasonably mad about this? Without playing a “card,” I recognize that I am quicker to emotions these days and am also very frustrated by the pain.

Is the PT entitled to feel “uncomfortable” treating a woman’s pain if that pain might involve her nethers? AITA?

EDIT: Thanks everyone for the responses! I was frustrated about the experience and how it was communicated, but I think after reading everyone’s perspective, there was probably a miscommunication between...

Also, another office was able to get me in today, and I do not need pelvic floor therapy, so thank god because you guys freaked me out.

EDIT 2: I have concluded that tailbones and/or pelvic floors are TA. Will suffer in silence for the remainder of forever.

In this story, the OP is six months pregnant, dealing with chronic tailbone pain that’s worsened by pregnancy, books a physical-therapy appointment, and three hours beforehand gets cancelled because the male therapist says he’s “uncomfortable” treating a woman whose issue might involve pelvic-floor therapy.

On one side, the patient sought relief, followed a proper referral, and expected care. On the other side, the clinic invokes “comfort” as a barrier, essentially prioritising provider unease over patient need.

The patient’s motivation was access to treatment; the clinic’s motivation appears to be avoiding a scenario they feel unprepared for.

This raises a broader social issue: gender disparities in pain treatment and women being dismissed in medical settings.

For example, a report by Harvard Women’s Health Watch states that “women’s pain experiences are often minimised or dismissed by clinicians” and that women wait longer for treatment and are less likely to receive pain relief.

Another source shows pregnant women with pelvic-girdle or lumbopelvic pain delay seeking physical therapy because they feel their pain will not be taken seriously.

In the words of pain specialist Samantha Meints of Brigham & Women’s Hospital: “Women are told what they’re experiencing is normal… everything is dismissed as ‘you have a uterus and a vagina, and therefore you need to suck up your pain and deal with it.’”

This quote is relevant here because the OP very likely felt exactly that: her referral was valid, but the cancellation sent the message that her gender and pregnancy made her problem too uncomfortable for the provider to handle, not that it was too complex medically.

The OP should write (or request) a formal explanation from the clinic: ask why the appointment was cancelled, whether another therapist (female or male with documented training in pelvic-health) is available, and if referral to someone experienced is an option.

Simultaneously, she should notify her OB-GYN about what happened and ask for a new referral to a therapist explicitly comfortable with prenatal tailbone/pelvic-floor issues.

When booking future appointments, she might ask upfront: “Do you treat pregnant women with possible pelvic-floor involvement? Do you feel experienced in this area?” This gives her better control.

Lastly, if she feels the cancellation was discriminatory, she may keep records (voicemails/texts) and consider consulting the state physical-therapy licensing board.

Here’s what people had to say to OP:

These commenters rallied behind OP, declaring her NTA and blasting the clinic for wasting her time while she was in pain.

Lu_K_As − INFO: Is the PT a pubescent teenager?

Allaboutbird − NTA. This person is calling themself a medical professional but cannot fully treat half the population.

He wasted your time when you're in pain and trying to get treatment. You have every right to be upset.

AllIsNew − NTA They should know what the PTs are willing and unwilling to do. They shouldn't have made an appointment without that.

I don't think the PT himself is an a__hole. He likely didn't know this was happening until later. He can deny something he isn't comfortable with.

The person setting up the appointment should have been cross-checking the PTs, and the company should have had this pretty well handled in advance.

These users brought in professional insight, explaining that pelvic floor therapy is a specialized field requiring additional certification.

Tyranella − Relevant background, I'm an SLP, and I've worked with several physical therapists.

NAH, but the (I assume) receptionist really bungled her job. It is his professional responsibility to only practice in areas he feels qualified.

Why he doesn't feel qualified isn't particularly relevant.

Every good therapist I've ever worked with had a specialty, and while they could practice outside of it, they are fully aware that the quality of care they are providing...

My area is childhood language disorders. I'm comfortable providing pediatric and adult speech therapy, but I know that I'm better (as in far more knowledgeable and experienced) at treating the...

I'm comfortable providing fluency therapy. I AM NOT COMFORTABLE providing swallowing therapy or diagnostics. IT WOULD BE UNPROFESSIONAL of me to attempt to provide those services.

Also, I might k__l someone by doing it wrong. The therapist is acting 100% professionally appropriately in this situation.

Again, the receptionist should have been aware of the possibility and checked to see if the scheduling was appropriate, but I don't actually blame her.

Also, they (the clinic) should give you a referral to see another PT if you ask.

meetmypuka − My guess is they were uncomfortable with pelvic floor therapy, which involves manual manipulations by the PT via the rectum or v_gina.

It could be that on your initial call, you were indeed 100% woman, but it didn't occur to the office manager or even the PT that a pregnant woman might...

It sounds as if they handled it poorly. It's probably not something they usually do.

They should have explained to you about the possible need for the very intimate PFT and probably directed you to a practice that specializes in it so that you can...

I can understand why a male would be uncomfortable doing PFT if it's something he learned about in school, but has never been a part of his practice.

I hope that you're able to get the best, most effective treatment for your back pain!

Naa2016 − Hey. I work at a PT clinic. Pelvic floor therapy is specialized- only those licensed to treat the pelvic floor can do so.

IF this man has seen your rx and/or talked to the referring doc, and something indicated to him that you do indeed need pelvic floor therapy, he is 100% CORRECT...

It could have been handled more professionally, but I really think it was the front office person who was unprofessional, not the PT.

Of course, if he did reject you solely based on gender, he's the AH, but having some inside knowledge, it just doesn't seem realistic. NAH.

lamamaloca − NAH. Working with pregnant women and the pelvic floor involves expertise that not all PTs, even very good ones, have.

I would take "not comfortable" to mean "not comfortable with his own experience to treat" and not "ew, girl parts."

Turning down a client whom you aren't competent to treat is part and parcel of being a professional, although you should have been referred to someone else.

It's actually more professional than pursuing treatment that you really aren't competent to provide.

I was referred to a PT for urinary and pelvic floor issues, and there was a mix-up between my ob/gyn and family doctor (who had to make the referral), and...

It was a waste of time and money, and I didn't improve until I saw a woman's issues pt.

That office should have noted they weren't experienced with the issue and turned me down. That's professional.

This group leaned toward NAH, offering calm, situational understanding.

toodles1977 − NAH, could be the person who does the scheduling, doesn’t confirm first with the PT about the particular patient.

Also, it could be less about you being a woman and more about you being a PREGNANT woman, which might add an element that the PT isn’t comfortable with or...

It’s possible the PT was looking out for your best interests, and it’s the office that screwed it all up. Be mad at the office. Not the PT.

sumg − NAH. Personally, when a medical professional tells me that they are not the appropriate person to handle a medical issue I am facing, I tend to listen to...

There are a ton of specialties and subspecialties in any field, and PT is no different.

If we can give the PT the benefit of the doubt and his discomfort is due to him a) never having done this sort of PT before and b) not...

I understand you being annoyed at only finding out 3 hours before your session, but it happens.

That said, I think you went a bit far trash trash-talking this entire agency to your doctor (and yes, that is what you did).

You don't have the proper context for the decisions that this PT agency made, so anything you're reporting is premature.

e30Devil − NAH. I can't imagine forcing someone of the opposite s__ to, let's say, give me a professional massage, if they protested their comfort level.

Even more, though, is why would I want to work with someone who doesn't want to work with me?

roadtohealthy − Not offering a judgment, but perhaps some information that might be helpful.

When an examination/treatment of an area like the pelvic floor, buttock region is needed, then for the medical-legal protection of staff and patient, a third party, eg, another staff member...

The person booking the appointment may have been unaware of the possible treatment, so they were unable to book appropriately.

The staff may have only become aware of what cases they had that day on the day of the appointment, and only then realized no extra staff were available.

Often, the information given by the referring doctor is sparse, so it can be hard for the person booking.

It is also common that staff don't know what cases they will be dealing with till the day of the appointment.

I think there was a better way for the PT to handle the situation and a better way to inform OP of the situation, and I do think it is...

However, I hope that it might be helpful for OP to know that there might be a more reasonable explanation than the one they were given.

[Reddit User] − NAH. I have received pelvic floor therapy, and it involves a lot of private treatment.

My therapists were women because I was seeking specifically pelvic floor therapy.

Not all physical therapists are trained in pelvic floor therapy, and some may not be comfortable with that type of therapy.

You’re NTA because you’re care is being delayed through no fault of your own, but the physical therapist also is NTA.

He may not be skilled in pelvic floor, or he may not be comfortable doing pelvic floor therapy.

The receptionist may not have realized that you might need pelvic floor and therefore didn’t know not to schedule you with that therapist.

In most physical therapy places, the receptionist gets you scheduled, and the therapist reviews the information later.

I’ve had appointments moved around because I needed to be scheduled with a different person. It’s unfortunate, but it does happen.

These commenters took a blunt YTA stance, arguing that comfort and consent apply to professionals too.

Neversexsit − YTA, people are free to deny doing something they are uncomfortable, EVEN in a professional setting.

SelicaLeone − YTA... Do you (or some of the people saying NTA) know what pelvic floor physical therapy entails?

I needed it because penetration s__ was incredibly painful, and I spent a good portion of time on a table, legs spread, PT's fingers up my v_gina, feeling what tensed...

If a waxing salon can say, "Oh, we don't wax x areas on men," then a physical therapist can absolutely put their foot down about this kind of treatment.

It's possible your pelvic floor exercises might not involve anything like that, but it seems a bit ridiculous to ask someone, man or woman, who's used to training people's shoulders...

Isn't it better for the physical therapist to pass treatment to a therapist who knows 100% that they'll be able to treat whatever you need than to continue with him,...

[Reddit User] − YTA. You're not entitled to service from any other person if they're not willing. Doesn't matter what line of work they're in.

This puts you right in the same category as that dude in Canada who sued a group of women for refusing to wax his balls.

This story highlights how professionalism and communication can make or break trust in healthcare. While some might defend the PT’s discomfort as caution, others see it as misplaced judgment that undermines patient care.

Was it a case of poor communication or unconscious bias? Should professionals be allowed to refuse treatment based on gender comfort levels? What’s your take, was the Redditor right to call this out, or should empathy go both ways? Share your thoughts below.

Katy Nguyen

Katy Nguyen

Hey there! I’m Katy Nguyễn, a writer at Dailyhighlight.com. I’m a woman in my 30s with a passion for storytelling and a degree in Journalism. My goal is to craft engaging, heartfelt articles that resonate with our readers, whether I’m diving into the latest lifestyle trends, exploring travel adventures, or sharing tips on personal growth. I’ve written about everything from cozy coffee shop vibes to navigating career changes with confidence. When I’m not typing away, you’ll likely find me sipping a matcha latte, strolling through local markets, or curled up with a good book under fairy lights. I love sunrises, yoga, and chasing moments of inspiration.

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