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PlayStation Refused To Refund Gamer’s $500, So He Turned The Tables In The Pettiest Way Possible

by Katy Nguyen
October 14, 2025
in Social Issues

Getting locked out of your gaming account feels like digital betrayal, especially when it’s not even your fault. Imagine waking up to find hundreds of dollars spent on games you never bought, only for the company to accuse you of doing it yourself. Frustrating? Absolutely.

That’s the situation one gamer found himself in after PlayStation slapped him with a ban following fraudulent charges. But instead of backing down, he decided to get a little creative, and ended up turning the whole ordeal into a win.

Let’s just say the same company that locked his account ended up flying him across the country and covering his hotel stay.

PlayStation Refused To Refund Gamer's $500, So He Turned The Tables In The Pettiest Way Possible
Not the actual photo

'PlayStation banned my account after someone fraudulently spent ~$500 from my credit card, so I got Sony to fly me to California?'

So this all took place a little over 5 years ago. I had a PlayStation account and a PS4, but I didn't have 2FA set up (whoops).

Anywho, one morning I woke up to $500 in charges to the PlayStation Network on my credit card for that account.

I ended up contacting PlayStation Support to explain the situation, and they proceeded to try and gaslight me by saying that I must have legitimately purchased what was a slew...

After a lot of back and forth with them not budging to just refund and remove the games after I changed my password and enabled 2FA, I did a chargeback...

All in all, I probably had about $200-ish in digital games that I lost access to.

As for a bit of background on me, I'm a software developer in the middle of the US, and 5 years ago, the market was ridiculous.

I had plans to go to a conference in California a couple of months after all of this and was going to buy my own plane ticket, so I had...

Long story short, there, I heard back from a recruiter, the phone screen went well, and I was flown to my conference via a ticket provided by Sony.

They even took me to lunch and paid for a night at a hotel so I could be in San Jose the day after the event.

It actually worked out kind of nicely, as I had a FAANG interview planned for not too long afterwards, so it was a good opportunity to just practice interviewing.

They ended up offering me a job (pay was a lot lower than what I was making in Denver, despite it being a San Jose-based role), which I turned down,...

The OP woke up to ~$500 in PlayStation charges made fraudulently, contacted Sony/PlayStation, got ignored or gaslit about “legitimate purchases,” then initiated a chargeback. Sony suspended the account in response.

Later, the OP cleverly engineered a job‐recruitment route to get Sony to fly them to California under the pretext of a conference, all in hopes of getting their account sorted (or at least getting in front of the right people). They even got a job offer, which they declined.

So what’s really going on? On one side, you’ve got someone who’s been scammed and is fighting for restitution and access to what they paid (or didn’t).

On the other side, Sony (or PlayStation) defends its policies: chargebacks are often treated as red flags, triggering account suspension to protect against abuse, even if the cause was genuine fraud.

The OP’s motivation was a mix of fighting for their victim rights and pulling a bold gambit to force Sony’s hand.

This ties into a larger issue about digital ownership, corporate power, and how platforms treat “customer equals liability.” Once a company can suspend or withhold access to digital purchases based on internal judgments, users are vulnerable.

Sony’s own Terms of Service confirm that “a chargeback … can result in your account or console being suspended” as a protective measure against suspected fraud or misuse.

Meanwhile, critics have documented how Sony’s policy has long punished users who file chargebacks, even those asserting legitimate fraud claims, with permanent bans and loss of past purchases.

As for what the OP should do (or what anyone in that position could try) is continue pushing Sony with proof (bank statements, fraud claims, identity verification), appeal formally via their support channels, and use all available escalation paths.

Being physically present or meeting people might help (as in their gambit), but it’s risky and not guaranteed. Also document everything, insist on written confirmations, and don’t accept vague responses.

These are the responses from Reddit users:

Many Redditors cheered the OP’s clever comeback, calling his move “well flippin played.”

bigbysemotivefinger − That they did all that and then f__king low-balled you is just the cherry on top.

HappyChat777 − Well flippin played👏👏👏

THE_DUDE0903 − Haha, my father pulled something off similar. He lives in a different city since he got transferred, he visits monthly but air tickets have recently gotten expensive our...

So even if the interviews go well he has a very legible reason to decline. Works out well for us, we save close to to 300-400 dollars a month :D

opschief0299 − That was you?

[Reddit User] − Yeah, sony is a sucker for not issuing refunds. They removed Cyberpunk from their store after it's launch not because it was a crashing mess of a...

Some Redditors added historical and technical context, noting this wasn’t a one-time issue.

CrazyShinobi − So some of you are way too young to remember this. But the PlayStation Network got hacked, thousands of people had charges on their accounts and Sony's response?

If you dispute the charges we will ban your account and you will lose access to everything you bought.

Granted they quickly went back on this, but yeah, f__k Sony, and M$, and well everyone.

Inter_tky − Sony in San Jose is part of their electronics business (I.e. TVs) and is separate from Sony Interactive Entertainment that runs the PlayStation business by the way, I...

Of course, a few users called out smaller details or semantics.

CaptainPorkFriedRice − Just for future reference, going for a chargeback here wasn’t the right move.

You should have filed a fraud claim with your bank. Sony’s fraud department and your bank’s fraud department would have worked it out.

sagaciousmarketeer − That's not gaslighting.

Another wave of commenters shared their own nightmare experiences with Sony’s refund system, backing the OP’s frustration.

il_soup − One of my accounts had gotten fraudulently charged $200 and when I realized it I couldn’t get ahold of the PlayStation support yet because it was hours before...

I had to get ahold of support still for a few other things with the account and they told me they’d issue a refund.

I told them “no need my banks done it” and they said “oh no we’ll do it and then you call them and give them this code and they’ll reverse...

We went back and forth on this three times and I finally said f__k it okay cause they would not take no as answer.

I didn’t get the time to call my bank about it and decided oh well whatever something will work itself out.

I ended up with an extra $200 that never got noticed by either PlayStation or my bank :)

lazykratos − Sony did this to me too 7 years ago, looks like they haven't changed.

I was on a trip to Germany and my PlayStation account got hacked and some hacker purchased like 4 games on my credit card.

I call up Sony and they accuse me of lying to them even though the IP addresses are clearly different and I had proof I wasn't even in the country...

They then proceed to file paperwork to my credit card company which literally proved nothing except that somebody has made these purchases using my account and my credit card company...

Then Sony bans my PlayStation account from the store. Corrupt ass company, that was the day I quit console gaming entirely.

Zercomnexus − I actually had the SAME experience in many ways. 70$ cost on my account, changed pw, account name and page now in another language, changed security question to...

So I charged it back. They disabled my account that had been active for like... Ten years.

Oh, and NONE of this sent me an email to show that changes were made to my account btw.

Great security sony. Called in, first two times they cant do anything about it unless I pay the charge back cost.

They need the money from me in PS cards, but the increments mean I need to pay them 100, instead of 70$. Told them to get stuffed and s__t on...

Even worse I called back later, and they could have helped 6 months ago but since I didn't call in it can't be resolved now. Despite me actually calling in...

Tl;Dr: sony support is there only to extract funds thinking you'll pay anything to get the account back, no matter the circumstances of the charges/chargebacks.

Edit: The game he bought on my account was f__king FIFA... Lol!

[Reddit User] − I like how you worked in that you had a job interview for a high status job for absolutely no reason.

Some users simply laughed it off, sharing lighthearted memories of Sony jobs and poking fun at the whole “corporate revenge” twist.

Verydumbname69 − How'd they manage to schedule the interview so conveniently in time for your conference?

_skank_hunt42 − Lol I grew up in SJ and my dad worked for Sony in the 90’s and early 2000’s. They laid him off and re-hired him 3 times in...

It sucked. I don’t know what they’re like now but I’d say you made a good call not working for them. Hope you enjoyed your trip though!

This tale proves that sometimes, revenge isn’t loud, it’s logistical. Still, was the move a clever reclaiming of dignity after corporate gaslighting, or just an elaborate flex to “win” the situation?

Would you have done the same in his shoes, or taken the loss and moved on? Drop your thoughts below, this one deserves debate!

Katy Nguyen

Katy Nguyen

Hey there! I’m Katy Nguyễn, a writer at Dailyhighlight.com. I’m a woman in my 30s with a passion for storytelling and a degree in Journalism. My goal is to craft engaging, heartfelt articles that resonate with our readers, whether I’m diving into the latest lifestyle trends, exploring travel adventures, or sharing tips on personal growth. I’ve written about everything from cozy coffee shop vibes to navigating career changes with confidence. When I’m not typing away, you’ll likely find me sipping a matcha latte, strolling through local markets, or curled up with a good book under fairy lights. I love sunrises, yoga, and chasing moments of inspiration.

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