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Client Demands Every Email Reach His Inbox, Gets Buried Under 100 Spam Messages An Hour

by Layla Bui
November 4, 2025
in Social Issues

Some people need to learn the hard way that IT rules exist for a reason. One technician shared the tale of a client who refused every warning about spam filters, demanding that his inbox receive every single message “addressed to him.”

Three hours later, his inbox was a digital disaster zone. But the story didn’t stop there, his meltdown, the recorded calls, and the ultimate fallout turned this workplace headache into a story that left the entire office laughing for days.

One IT hero turns a CFO’s “no filter” tantrum into a spam tsunami, then watches the client sink himself

Client Demands Every Email Reach His Inbox, Gets Buried Under 100 Spam Messages An Hour
not the actual photo

'You want "every email that's addressed to you" to arrive at your inbox? You got it, pal?'

Just happened, my bosses and I are still laughing.

We are a small IT company. We manage quite a few clients, though.

This one gentleman and one of our busier client sites says that he's tired of being told his emails never arrived to him.

We look it up and yes, a couple of legit emails got tangled up in the spam filter.

No big deal, we whitelist the sender and release the message.

No, not good enough for this guy. He calls back screaming. "I ORDER YOU TO LET ANY EMAIL ADDRESSED TO ME COME TO MY INBOX".

I advise him that I'm going to have to transfer him to IT security and he's going to have to,

on a recorded line, say he understands and accepts responsibility for yadda yadda yadda.

See, I did that because these guys get thousands of spam emails a day.

A while back, several folks (this guy included) decided to give their email address and password to some unsavory website.

Then did it again. And again. And again. So now they get easily 15-20+ messages an hour to the entire organization.

So he accepts, saying he just wants all his emails to go to him. We allow all messages to him to bypass the spam filter.

Three hours later, he has over 100 new emails. And they keep coming in.

He calls back, furious, asking why his spam filter isn't working.

"Sir, you asked that all emails addressed to you arrive at your inbox."

UPDATE: So right around 4:45pm today, he's calling our office and the call gets routed to me since I own the ticket.

He's livid. Shouting so loud my co-workers on the opposite side of the room can hear him.

"WHATEVER YOU DID TO MY EMAIL, I WANT IT PUT BACK TO THE WAY IT WAS! YOU F*CKED UP MY EMAIL

AND NOW I CAN'T GET ANY WORK DONE BECAUSE MY STUPID NOTIFICATIONS ARE GOING OFF EVERY SECOND!"

I calmly reply, "Absolutely. I'll go ahead and turn your spam filtering back on and all these emails will stop."

"GOOD! ITS WHAT YOU SHOULD HAVE DONE IN THE FIRST PLACE!".

At the end of it all, nothing changed, and he's happy. God I love IT work.

EDIT: To the few of you who have (and the many more that will,

seeing as how this picked up a little more steam than I was expecting) commented saying I should be fired...

Chill. I'm lucky enough to be at a place that values their employees enough to know that we do not deserve

the kind of verbal abuse this guy slings out.

A lot of jobs I've been at would have handed me my walking papers the moment

I didn't immediately suck this dude off to climax before finding out what his name was.

Between me and the security team, we told him at least four times that this exact thing would happen,

and he said (on a recorded line) "I don't care". I take care of my customers and my bosses enable me to do a damn good job.

I believe that's why our company is experiencing very good growth right now. Relax.

FINAL EDIT: I had to. I logged into our system this morning from home and listened to the recording.

It's glorious. Here's the highlights:. Security: So [OP] tells me you're looking to turn off the spam filter?

Client: I don't even get spam. I'm paying you people for something I don't need.

Security: It's not an added cost, but you're not getting spam because you have a spam filter.

If you turn that off, you're going to get flooded with spam emails.

Client: I don't care. I've given you guys an order, and I expect it to be done.

Security: I just need you to be aware that without the spam filter, you're open to getting every spam email that comes to you,

some of which may be malicious and could open you up to viruses, malware,

and all sorts of software that could compromise your entire network.

By going against our suggestions, you understand that [Our Company] cannot be held liable

for any malicious software that makes it onto your network, infects any of your systems,

or causes any system downtime and that you are claiming sole responsibility for that.

Do you understand this?. Client: Yeah, whatever. Just get it done so I can get off this call.

Security: Sir, I really need to reiterate how much we cannot recommend this action, you're going to get--.

Client: I DON'T CARE, DO WHAT I TELL YOU.

Security: Ok, I'll have [OP] remove you from the default spam rule, and you'll start receiving any email sent to you.

Again, it's going to be a lot. The spam filter actually does catch a lot of spam.

Client: I. DON'T. CARE. JUST DO IT. Security: Ok then. Thank you. Have a good day. Click.

EDIT: The things I get gilded for on Reddit. Thank you for the gold, kind stranger!

FOR REALS LAST EDIT: I talked with Security this morning. This guy has a history with us.

Apparently he's been told numerous times that if he "calls our employees 'delinquent fucks' or any other form of verbal abuse"

then the company will be offboarded immediately. Oh, these previous tickets with him are juicy.

EDIT AGAIN: Holy s__t, PLATINUM? G__damn, anonymous Redditor! Thanks! My first one!

EDIT AGAIN BECAUSE PROMISES ARE A POINTLESSLY EASY SOCIAL CONTRACT TO BREAK:

WE'RE OFFBOARDING THE COMPANY!

Apparently when he called back to talk to security about the whole thing, he called the tech a very inflammatory racial slur.

Immediate offboarding. By the end of the day, they will not have an IT company. Holy f__king s__t this is huge!

THE ACTUAL FINAL EDIT: Well, it's been a crazy day, folks. We offboarded the company despite the CEO

(not the CFO, which was who this d__che was) calling and asking us to reconsider.

The CEO of my company told their CEO that these kinds of things are covered in our service agreement

which the CFO had violated on numerous occasions and our complaints had gone unaddressed.

We are providing EXTREMELY limited service to them for a total of thirty days while they find a new IT company,

after which we will send over all our notes and configs and wish them the best of luck.

I'm glad we all could share in this little adventure, and I hope we can all do it again sometime.

In the meantime, thanks for the rewards, the karma, and the comments that had me laughing. Goodnight everyone.

Cybersecurity experts often say that email filters aren’t a luxury, they’re a frontline defense. According to Cisco’s 2023 Cybersecurity Report, over 86% of malware is delivered via email, and roughly 45% of all incoming email traffic is classified as spam.

That’s why disabling a spam filter, even temporarily, can expose entire systems to phishing, ransomware, and data breaches.

Dr. Jessica Barker, cybersecurity sociologist and co-founder of Cygenta, told BBC News: “The weakest link in cybersecurity is often human behavior, overconfidence, impatience, or refusal to listen to experts. That’s where most breaches start.”

The client’s arrogance here wasn’t just annoying; it was dangerous. Ignoring protocol forced IT professionals into an ethical corner: either disobey the client’s directive or comply and let him face the consequences.

In this case, the decision to record his consent and warn him multiple times wasn’t just smart; it was legally protective.

The ending also highlights something crucial about IT workplace culture. The tech worker later revealed that his company refused to tolerate verbal abuse from clients.

When the same man used a racial slur against another technician, the entire company terminated the contract with his firm within 24 hours, a rare but powerful show of solidarity.

Take a look at the comments from fellow users:

These Redditors turned the situation into tech humor, sharing metrics and network stats to show how common spam floods are

macbalance − 100 in 3 hours? Those are rookie rates!

SilentDis − If you'd like to see an even crazier number, implement Pi-Hole on the network.

Even with a modest blacklist (500k domains or so), you'll hit between 20%-60% of domain requests blocked;

the more social media use, the higher. Network traffic is usually cut by 25%-75% as well, which is rather nice, too.

I'm not much of a social network user, and have just myself

and some very sweet older neighbors on my LAN, along with their grandkids.

I can tell when they're babysitting easily; block percent jumps from around 20% to 40+%.

I'm hovering 2.6 million domains on my blocklist though, as I'd rather be overly aggressive and just deal with false-positives.

This group defended OP, saying they simply followed orders and shouldn’t be blamed for a client’s poor decision

Ca1iforniaCat − “You should be fired?” For giving the customer what he demanded?

And continued to demand even after IT professionals asked if he was sure,

then gravely documented him confirming those demands? Like that wasn’t a hint that something bad might happen?

billbot − Anyone who thinks that OP should be fired needs to know one simple truth. You are the person your IT team hates.

redditlurkerer − Why are people saying you should be fired? You did what was asked lol

ReflectingPond − You should be fired? For complying when the customer refused to consider the consequences

and demanded something? Personally, I think you're a lot more valuable to the organization than some d__k

who just calls and screams at people. Also, why is it that stupid people seem to flock to these websites?

I had a friend who left an IT job because he got sick of secretaries "accidentally" downloading a virus midday on Friday

so they could go home early. None of the secretaries seemed to care that they could be bricking their computer.

These commenters mocked anyone calling for OP’s firing, pointing out the absurdity of that stance

tsukiyouji − To everyone saying you should be fired, they can find a phallic-shaped object and perform fellatio

ThatSavings − Who is telling this guy that he should be fired?

He isn't even doing malicious compliance, its just compliance. He has no choice

These users shared similar stories about spam filters and clueless customers demanding risky settings

smellykaka − A few years back, our spam filter was accidentally disabled for a few hours.

Customer complaints that the spam filter isn’t any good dropped off to almost nothing for a while after that.

PRMan99 − Back in the early days, my ISP's spam filter wasn't very good. So I had my own.

In order to train my own, I needed to get all my spam. I asked them for this

and explained what I was doing and they still treated me like an i__ot for wanting all my spam.

These commenters jokingly dramatized the story’s setup and ending like a disappointed TV viewer

rhymes_with_chicken − What? You D&D’d us? You clogged the plot line with the whole recorded message approval

and in the end it played no part. I feel violated. Never watching HBO again.

[Reddit User] − I haven’t read the comments but anybody saying you should be fired hasn’t been

on our side of the trenches and are ignorant.

Honestly, at my corporate job if a user yells at us service desk analysts, they get reprimanded by their manager.

Slightly different scenario but yeah. OP well played. More power to ya! Hilarious.

Was the racial slur the real MVP? Would you play the recording at the farewell party? Drop your spam flood or client meltdown below—we’re whitelisting the laughs!

Layla Bui

Layla Bui

Hi, I’m Layla Bui. I’m a lifestyle and culture writer for Daily Highlight. Living in Los Angeles gives me endless energy and stories to share. I believe words have the power to question the world around us. Through my writing, I explore themes of wellness, belonging, and social pressure, the quiet struggles that shape so many of our lives.

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