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Boss Made Her Do Phone Duty While Deaf, She Followed The Rules And Got Sent Home As A Health And Safety Risk

by Annie Nguyen
November 10, 2025
in Social Issues

Some bosses treat workplace rules like weapons instead of guidelines, especially when they already have it out for someone. They’ll twist any policy to punish the people they dislike, forgetting that employees can follow instructions so precisely that the whole plan backfires spectacularly.

Years ago, one Deaf worker who relies on hearing aids kept landing in the hospital with brutal ear infections made worse by her bullying manager. After missing more than her allowed sick days, she was ordered to show up no matter what, even if both ears were too swollen to wear aids.

HR thought office phone duties would be the perfect solution. She agreed, showed up completely unable to hear, and turned their ridiculous demand into the most literal compliance anyone had ever seen. Read on for the moment her boss realized the phone had been screaming for hours.

A Deaf woman battled brutal ear infections, a tyrant boss, and the most tone deaf HR policy in history

Boss Made Her Do Phone Duty While Deaf, She Followed The Rules And Got Sent Home As A Health And Safety Risk
Not the actual photo

You want me in? Okay then?

This happened 12-15 years ago, my ex boss was a bully (I took the official route and he

lost his job in the end for breaking pregnancy laws)

Around this time I kept getting really bad ear infections in my ears. I was told I can still

work, important to note that I'm Deaf and wear 2 hearing aids, with out them I hear nothing.

So he had me on a freezing snowy day stand outside running a stand about the environmental work

that was due to be carried out, I had a bad ear and a cold already. By the end of

the day I couldn't feel my feet (steel toe cap boots work made us wear) boss told me it

was my fault not drinking hot drinks (I only like cold drinks)

Next day was Saturday, and I spend the day in the warmth of my flat trying to get better,

but my ear was k__ling me. So I called our out of hours NHS and told me to go to

the treatment Centre. Was seen and got told that I had a very n__ty ear infection and gave me

antibiotics. Woke up Sunday to my ear twice it's normal side, burning,

and half my face numb, I knew I was in a bad way.

Drove myself to A&E at 1am, all they could do at the time was give me pain meds and

make me comfortable until the ear specialist comes in on the Monday morning. Several hours go by and by

then I can't move my jaw, my ear is swollen shut. My ear was so badly infected that I

was admitted onto the ward with a drip of antibiotics, a wick in my closed ear (I passed out

when they did this) to put antibiotics in the ear and a morphine pump.

Anyhow after 2 weeks I was back at work in front of my Boss and the HR lady as

I had gone over my 10 sick days allowance. Um I was in hospital for over a week, doesn't

matter and you should still come into work if you have a bad ear.

I said I do, but if both flares up I can't come in. (I work outside with the public) HR

lady said that be fine we give you office work, phone duties.. I said you want me to come in

when I can't wear my hearing aids and do phone duties.. Both her and the boss said yes.. Okay

fine then. Signed the paperwork to say that we had this chat etc.

I was angry as I felt he had caused me to be in hospital and they don't just keep you in for the sake of it.

Sure enough the following month both ears flared up and I couldn't wear both hearing aids, it was scary

for me to leave my home not being able to hear but I had to follow their rules.. Got into

the office, told boss my ears gone bad again but I'm here.

(I was told later I had shouted) Boss said something (I decided not to lip read, I wasn't making

it easy for him) I kept shouting "what you say?" A few times and then he wrote go to the

desk over there and deal with any phone queries.. "Okay!"

So I sat there, staring at the phone waiting for it to ring. After a couple of hours, the

phone hasn't rung, Boss came over and started talking to me, red in the face.. I looked at him

puzzled and said "what did you say?". He look so angry and wrote down 'why aren't you answering the

phone?'. I looked back at him and said "well, I haven't heard it rung yet!"

Swear he had steam coming out of his ears, I got sent back home as I was a 'health and

safety risk!' Apparently the phone had been ringing off the hook the whole time but of course I couldn't

hear it ringing.. Seriously asking a deaf person who can't wear their hearing aids to do phone duties!!!

Thankfully only had one more hospital induced ear infection since and strangely after having my tonsils removed after way

too many tonsillitis, I haven't had one ear infection.

Sometimes our dedication meets limits we can’t control. Whether at work or in our personal lives, there are moments when effort alone isn’t enough, yet the pressure to keep performing never seems to ease.

These situations can be especially fraught when health or accessibility needs are involved, highlighting the gap between expectation and reality.

In this story, the narrator faced multiple layers of stress: severe ear infections, the limitations of being deaf without hearing aids, and a workplace environment that was both physically demanding and emotionally unsupportive.

The boss’s insistence on performing duties the narrator literally could not complete, like answering phones while unable to hear, reflects a lack of understanding and empathy. Meanwhile, the narrator’s persistence in attending work despite serious medical issues demonstrates resilience and commitment.

This tension illuminates a core emotional dynamic: the struggle to assert one’s needs in environments that may not accommodate them, paired with a desire to meet obligations and avoid conflict.

As disability and workplace psychologist, Dr. Jennifer Lasater explains that employees with disabilities or health constraints are often placed in situations where their capabilities are underestimated or misunderstood, which can lead to stress, injury, and feelings of isolation.

Inaccessible expectations, such as assigning phone duties to someone unable to hear, are not just impractical; they are psychologically harmful. They communicate a lack of trust and awareness, compounding the physical challenges the individual is already navigating.

From this perspective, the narrator’s frustration and cautious compliance are understandable. Their decisions were grounded in safety and survival, not insubordination. The boss’s aggressive reaction, by contrast, reflects a failure to recognize limitations and the human element in workplace policy.

This underscores the importance of empathetic management practices, especially for employees with unique health or accessibility considerations.

Ultimately, this story invites reflection: how can workplaces better accommodate employees’ real needs without compromising safety or dignity? How do we balance expectations with empathy when physical or sensory limitations are involved?

Take a look at the comments from fellow users:

These Redditors agreed the boss’s brain was on permanent mute, phone duty was comedy gold, stupidity

Catacombs3 − Glad to hear you are not suffering from these painful infections any more. Your boss and the

HR person were not very bright. Who puts a deaf person on telephone duty! ? It would be completely unsuitable

for you when you were well, let alone when you had a double ear infection!

Altreus − You telling me at no point did "can't hear s__t" and "phone duties" not ring any bells in

the marshmallow behind his eyes? That's. .. Well let's just say I'd handle it like you did

CoderJoe1 − Wow, glad you got out of there and even more happy you got your infections wrangled. It seems

like your ex boss was a little too economical in his thought processes. That can be a 'health and safety risk! '

This group demanded the boss-destruction sequel & shared daily deaf-at-work facepalms

leyr_herwi − I want to hear the story of how he got sacked in the end! Please please pleeeeease, do

tell us. Due to his bullying, if your actions directly resulted in him losing his job,

please post in prorevenge. it would be suitable.

[Reddit User] − I'm deaf and work at a hospital. More than once I have been told my customer service

skills need work as I don't hear people when they're asking for help. I'm actively looking for a new

job as the daily facepalm is starting to mold my nose.

Some shared their own “boss ignores disability” horrors, colorblind banana drama included

wanderthe5th − Had a friend who was red-green colorblind. When interviewing at a grocery store, she was told she'd

be in charge of stocking the bananas. It was important to put only the older, yellow bananas out for

sale, but she couldn't tell the difference between those and the bananas that were still green.

She explained that to the manager interviewing her and was told she'd have to do it anyway. So my

friend gets hired, put in charge of stocking bananas, and inevitably brings out green bananas as much as yellow

ones. Manager tells her she's doing it wrong, and my friend again explains

that she's color blind and can't tell the difference.

Apparently they had that conversation about once a week the whole time she worked there.

Never got switched off banana duty.

tashkiira − You didn't have any more ear infections after your tonsils came out because you only ever had one

infection, and the doctors were not checking your ears to make sure they were clear after the course of

antibiotics. This is more common than you'd think.

My mother dealt with me having ear infections every two to three weeks for over a year before she

was fed up enough to demand a second opinion. Second doc looked in my ear and said 'oh, there's

an ear infection, I'll give you a prescription for amoxicillin. '

My mother replied 'Tash just finished a course of amoxicillin this morning!'

The second doc paused, nodded and said 'in that case we'll schedule a tonsillectomy as soon as possible.'

that was 44 years ago. No more ear infections.

willowsword − I'm sure in their minds you were faking it, because they had never experienced not being able to

hear. And if they left you long enough with ringing phones, you would eventually give in and answer it.

Instead of coming to their senses and being ashamed of themselves, they directed their negative emotion on you.

Health and safety risk. BS narcissistic behaviour.

These folks laughed so hard they cried, then winced at wick-and-morphine memories

Redlight0516 − Your Boss and HR are horrible but this is one of the funniest things I have read on

this forum. One of the few stories that truly made me LOL. This is amazing MC. Thank you for sharing.

ogeytheterrible − I get double ear infections every year around January, they always require antibiotics, they always severely inhibit my

hearing, they're incredible painful, and they hinder my balance and ability to perform daily tasks for about 2-3 weeks.

I can't imagine not being able to hear at all and have all that pain, jeez.

Uther-Pendragon − I had bad ear infections when I was a kid. I got the wick once when I was around

11-12 years old. I screamed. Afterward, I apologized to the doctor.

He said "Actually, you did pretty well. Most people I do that to pass out cold".

From frozen feet to ringing phones nobody heard, this Deaf queen turned workplace bullying into a masterclass of “be careful what you enforce.” Years later, she’s infection-free, the boss is long gone, and we’re all reminded that karma doesn’t need hearing aids to deliver crystal-clear justice.

Tell us, have you ever complied so hard that your boss regretted speaking? What’s the pettiest rule you maliciously obeyed? Spill the tea in the comments; we’re grabbing popcorn (extra butter, no ear infections required).

Annie Nguyen

Annie Nguyen

Hi, I'm Annie Nguyen. I'm a freelance writer and editor for Daily Highlight with experience across lifestyle, wellness, and personal growth publications. Living in San Francisco gives me endless inspiration, from cozy coffee shop corners to weekend hikes along the coast. Thanks for reading!

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