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Company Demands Employee Pay 10¢ For Personal Call, They Mail Payment That Costs Company More

by Layla Bui
November 2, 2025
in Social Issues

Every company has that one rule that makes you question whether common sense took an extended vacation.

For one employee, it was a 10-cent long-distance call made on a company flip phone, barely enough to buy gum, yet apparently worth a full financial audit. When management insisted he reimburse the company, he complied… in the most hilariously bureaucratic way possible.

One employee was accused of misusing a company phone and paid the ten-cent fine in the most deliciously inefficient way possible

Company Demands Employee Pay 10¢ For Personal Call, They Mail Payment That Costs Company More
not the actual photo

'I have to pay for that $0.10 personal call charge? Done?'

Back in the days before unlimited mobile phone calling plans and long distance, I had a company-paid flip phone.

There were all kinds of fussy rules attached to using it - no texting (even though texting was free),

no long-distance calls (with one exception as I'll explain below),

no special ring tones, and no using the camera. Like I said, fussy rules.

The one exception to the "no long-distance calls" rule was for travel.

In my job, I rarely would have to travel to a different calling area (i.e. "roaming")

but if I did I was permitted one long-distance call per day to call home. That's it.

So. The day came when I had to travel and stay overnight in a hotel for work.

When I arrived at the hotel, I called my wife to let her know I had arrived and spent a couple of minutes talking to my kids.

Got some supper, did some work in front of the tv in the hotel room, and went to bed.

The next day while at the conference I was attending, I got a call from my home office.

As I was in a large hotel, the call dropped so I had to call back.

Didn't think anything of it, went back to my session and enjoyed the speaker.

Later, after I got back to the hotel, I called home to say goodnight to the kids.

I got the answering machine and left a message. Didn't think anything of that either.

The next day I returned and went on with my life. At the end of the month, I got a call from Finance.

"Brother_p, it's <>. I'm just reviewing your latest cell phone bill and it shows an unauthorized long-distance call."

"Really? What was the date?"

"April 3rd. You made a call to <> at 9:20 am then another one to <> at 6:15 pm."

"Oh, yeah, that's when I was at a conference.

The first call was to me from the office but I got cut off and had to call back. I called home from the hotel later."

"So, how would you like to reimburse us for the call?" "I beg your pardon?"

"The second call. You have to reimburse for the unauthorized long-distance call.

You have an expense claim from the conference in so I can deduct it from that, or you can pay directly."

"How much are we talking about?" "Ten cents." "Ten cents?"

"Ten cents. Would you like that deducted from your expense claim?"

I thought I was being punked. Seriously. I sat in stunned silence for a few moments.

"No. You know what? I'll pay you directly," I said and wished the supervisor a pleasant day.

I opened my drawer where I had some spare change, took two nickels, taped them to a sheet of 8.5 x 11" paper,

and wrote "for cell phone charge" and my name.

I then took a company envelope, addressed it to the Finance office (in a different building, walking distance away),

folded the sheet of paper, and put it in the envelope.

I put the envelope in the outgoing mail tray, the postage for which would be paid by the company.

A few days later I got a call from the Comptroller herself.

Three pay grades above me and usually wouldn't interact with someone on my level.

Apparently the supervisor complained about me. "What's with the nickels?"

I explained the situation, told her the supervisor had insisted that I pay the $0.10 charge and I complied.

She laughed out loud.

The paper, envelope and postage had cost the company more than what they recovered.

The following month the Finance department updated the cell phone policy.

From then on, only long-distance charges in excess of $10 had to be reimbursed.

Office bureaucracy can be petty, and this story captures that absurdity perfectly. The Original Poster (OP) worked for a company that took its phone policy far too seriously, no long-distance calls, no custom ringtones, no camera use, and absolutely no personal calls unless pre-approved.

When Finance discovered an “unauthorized” ten-cent long-distance charge from a work trip, they demanded OP reimburse it.

Instead of arguing, OP followed the rules to the letter, taping two nickels to a full sheet of paper, mailing it through interoffice post (which cost more than the “debt”), and signing it “for cell phone charge.”

Days later, the Comptroller called, laughing, Finance had spent several dollars in materials and postage to collect ten cents. The next month, the policy changed: only overages over $10 would need repayment.

According to the Harvard Business Review, micromanagement and hyper-detailed policies like this can damage morale and productivity by replacing trust with control.

“Employees in over-regulated workplaces stop making decisions and start following orders mechanically,” leadership expert Rebecca Knight explained in How to Help Without Micromanaging.

Another study in the Journal of Nursing Management called micromanagement “a costly management style” that drains creativity, increases turnover, and reduces overall job satisfaction.

This story also illustrates what organizational scholars call “red tape”, rules that cost more to enforce than they save.

A research paper published by Public Administration Review defines red tape as “compliance burden that produces no functional benefits for the organization”. By spending time policing a dime, the company wasted labor, postage, and credibility.

For employees, the smartest way to expose inefficiency isn’t rebellion, it’s precision. Follow every rule, document every step, and let the absurdity reveal itself.

For managers, this story is a reminder that rigid oversight breeds compliance, not commitment. Trust your team, simplify policies, and focus on outcomes rather than optics. After all, no one ever built a healthy company by chasing nickels through the mail.

Let’s dive into the reactions from Reddit:

These commenters appreciated the petty brilliance of the OP’s move, calling it an effective and satisfying example of malicious compliance

projectupload37 − You just gave everyone in that company greater flexibility with phone calls.

Typical_Ad2871 − I would have found ten pennies, but great job nonetheless!

The_Other_Neo − I had something almost similar.

I sent some urgent SMS messages to my family on the company phone, so charges came to 50 cents.

Got a call at billing time that I need to pay it back immediately.

I tried to explain that its not worth the effort and the last financial controller would just write off small expenses.

He wasn't having it, and I have to come now.

My office was on the opposite side of the city from his, and my fuel was paid with a company fuel card.

So, I got in the car, drove to the office to put the coins on his desk

and loudly informed him that this has now cost the company 20 dollars.

This group shared their own similar stories of absurdly small charges being handled with excessive bureaucracy

Badrear − Corporate logic is awesome. I got several notices of a $0.01 past-due charge(no idea how),

but the website wouldn’t accept payments under $1,

and I’ll be damned if I’m spending my own stamp money for a penny,

even if they had spent a couple dollars in stationery and postage to get it.

Eventually my wife called and got them to just cancel the bill.

dragonbruceleeroy − Not just office supplies and postage, but imagine how much labor is lost over this issue.

Low ball estimate of these three employees' hourly wages at the time, being at least $20/hr each,

discussing this topic for a minute each, comes out to at least $1.00 productivity wasted.

The phrase, "stepping over dollars to pick up dimes," has never been more fitting.

hotlavatube − I had something similar happen at my old workplace.

My cell phone reception at the office used to be spotty and I was expecting an important call.

My cell indicated a voicemail so I was forced to use my office phone to check my cell’s voicemail.

Due to the vagaries of our local phone system, my cell number counts as long distance despite it being the same area code.

Months later, I get a call from an office accountant who wants to know what project code to charge my 3 cent phone call to.

I discuss the issue with my boss and we conclude that since it was a personal call, I should just pay it myself.

Thus, I rummaged around in my drawer and found three pennies to bring to the accountant.

Between the accountant’s time, my time, my boss’s time, and whoever did the bank run to deposit cash,

I’d say this issue wasted $50-100 over the matter of 3 cents.

Skatingfan − OMG, something similar happened to me about 30 years ago!

I made a mistake on a travel voucher and got a letter that I owed 4 cents!!

Already the company was in the red because postage to mail the letter to me,

the envelope and paper cost more than 4 cents.

I showed the letter to my boss and asked what to do - didn't want to write a check for 4 cents!

He said to tape 4 pennies on a piece of cardboard and mail it back (using a company provided franked envelope).

So I did, and never heard anything directly.

But my boss complained and they instituted a rule that all errors under a certain dollar amount

(think it was also $10) were written off and not collected.

LOL, I've never forgotten taping 4 pennies to a piece of cardboard while my boss watched!

These users noted that company policies around reimbursements and small expenses often defy logic

ms4720 − It was cash. I hope you sent it registered mail, return receipt requested

[Reddit User] − Reminds me of my company, we had basically a per diem of sorts

and we would often eat free breakfast and skimp on some meals, to then justify having fancier meals later.

They got mad at that, so now everyone spends as much as they can.

Costs them significantly more per person, but at least they don't have that fancy meal to reimburse.

Though not present here, the overall sentiment across comments was shared disbelief that management could be so short-sighted

DiscoInferiorityComp − The closest I ever got to being fired was

when they discovered I had been covering small phone/copier charges for other employees out of my own pocket

instead of billing ten people for pocket change each month.

What started as a 10¢ squabble ended with a company-wide policy overhaul and a timeless workplace legend. It’s a perfect reminder that blind adherence to rules often costs more than bending them ever would.

For every frustrated employee buried under red tape, this story stands as quiet revenge done right with two nickels, one envelope, and a priceless lesson in common sense.

Would you have done the same, or marched into Finance with a dime and a smirk?

Layla Bui

Layla Bui

Hi, I’m Layla Bui. I’m a lifestyle and culture writer for Daily Highlight. Living in Los Angeles gives me endless energy and stories to share. I believe words have the power to question the world around us. Through my writing, I explore themes of wellness, belonging, and social pressure, the quiet struggles that shape so many of our lives.

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