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Entitled Woman Demanded A “Fair Daily Rate,” So He Gave Her One And Charged Her $52 More

by Annie Nguyen
November 25, 2025
in Social Issues

Customer service often brings daily challenges that test your patience and problem-solving skills. Working at a rental car company, particularly in a less-than-ideal location, can lead to some truly interesting encounters. One recent incident involved a particularly irate customer who seemed determined to make her experience as difficult as possible.

Cheryl, a middle-aged woman, walked into the branch with a storm cloud over her head, ready to unleash her frustrations. Her complaint? The weekly rental rate she was charged for her six-day car rental.

What unfolded next was a surprising twist that left the employee questioning the very nature of customer understanding. Curious about how this interaction played out? Scroll down to discover the unexpected turn of events!

A furious customer demands a better deal only to outsmart herself completely

Entitled Woman Demanded A “Fair Daily Rate,” So He Gave Her One And Charged Her $52 More
Not the actual photo

Sure, I’ll give you the EXACT price you want!

To start, I work at an Enterprise Rent-A-Car in a less...desirable part of Arizona.

I’ve been at my new branch for a week now, and customers are pretty wacky so far!

Today, a middle aged lady named Cheryl (name changed) came in to pick up her car,

and was furious from the minute she walked in the door.

She slams her reservation papers on the counter and demands me to “explain myself”.

I smile, and reach my hand out for a handshake to introduce myself (as I do with all my customers).

She stares at me, and says she doesn’t have time for “this nonsense”.

Alrighty, apparently I have some “explaining to do”.

Cheryl was upset that her 6 day car rental, Saturday to Friday,

was being charged at the weekly rate of $260, even though she only has it for 6 days.

I explained that this rate benefits her, because anywhere from 5-7 days is the same price.

To get the daily rate, you take the weekly rate and divide it by 5.

I offered to extend the rental to a full 7 days to take advantage of our weekly rate,

and then she went on to tell me that she doesn’t need it for 7 days,

but only for 6, and that I better give her the daily rate instead of the weekly rate,

or she will never do business with us again.

I smile, and say, “Of course I can do that! Your new total is $312”.

Cheryl smiles condescendingly and says “See, that wasn’t so hard!

I know that you’re probably not used to us older people with more life experience

than you asking the difficult questions, but we’re used to paying attention

to the details in order to not get ripped off!”

Dumbfounded that she didn’t get upset at the HIGHER price,

I walked her to her vehicle, and sent her on her way!

In the tapestry of human interactions, few threads are as tangled as those woven with resentment and the quest for justice. The story of OP and Cheryl, the irate customer at the rental car agency, serves as a poignant reminder of the emotions that often underlie confrontations rooted in perceived wrongs.

Cheryl’s frustration is palpable, stemming from her belief that she was being unfairly charged for a service she felt entitled to at a different rate. In her eyes, the world had conspired against her, igniting a fierce need to assert her rights and reclaim a sense of control.

From a psychological perspective, OP’s decision to comply with Cheryl’s demands, albeit with a twist, reveals a deeper emotional landscape. The desire for revenge or malicious compliance often arises from feelings of vulnerability and a need for validation.

OP, likely feeling the sting of Cheryl’s condescension and aggression, may have experienced a powerful emotional trigger.

As community psychologist Julian Rappaport famously observes, “Having rights but no resources and no services available is a cruel joke.” This highlights how people who feel dismissed or powerless often react by trying to reclaim a sense of control in whatever ways they can.

In this instance, OP’s choice to raise the price instead of acquiescing to Cheryl’s demands can be interpreted as a reclaiming of personal agency in the face of disrespect.

The satisfaction derived from OP’s actions resonates with many readers, as it evokes a sense of justice being served. Cheryl’s misguided confidence, believing she could outsmart the system, ultimately led her to pay more, a fate that many would deem fitting.

As one Reddit user aptly noted, “Congratulations, Cheryl, you played yourself.” This moment of poetic justice not only brings a sense of closure for OP but also invites readers to reflect on the lessons learned from the encounter.

The story illustrates the broader emotional dynamics at play in confrontations marked by entitlement and misunderstanding. When individuals feel wronged, their reactions can often stem from a mix of fear, insecurity, and a quest for validation.

This insight illuminates the importance of empathy in navigating interpersonal disputes, suggesting that a deeper understanding of each party’s emotional state could pave the way for more constructive dialogues.

In conclusion, the tale of OP and Cheryl serves as a reflection on the complexities of human emotions and the intricate dance between power and vulnerability.

Here’s the comments of Reddit users:

These Redditors cheer when rude customers pay extra or embarrass themselves

fratboysteve − I would also take extreme pleasure in her being charged more for being a pain in the ass.

ShadowDragon8685 − Congratulations Cheryl, you played yourself.

reddusty01 − She must be close to senile. Shouldn’t be driving.

This group shares their own customer service experiences with stubborn or confused people

Beezzy − I also work at a rental car spot in a rural area.

Yesterday I had a lady in a government rental take the car 1300 miles in 3 days.

Unaware she had a mile limit of 200 per day she is charged an additional $196.

I was nice to her and said I can leave this on my managers desk and he can look over it.

She proceeds to yell at me and exclaims all of her government rentals are booked

with unlimited miles no matter what.

No problem if that’s the case the charge will be reversed.

She then yells more saying she has to show it to her agency and explain everything

and that she is never doing business with us again.

I asked to see her reservation to clarify so she pulls it up.

In giant f__king letters first line on her email is the daily rate and says “100 miles per day”.

She was rude af, I didn’t leave it on my managers desk

which probably would have gotten taken off left the charge on and she’ll have some explaining to do.

Here’s a tip for rental cars too generally if you’re nice

and understanding and you messed up on something they’ll will most likely accommodate to you.

This was not the case.

conandy − A very old couple used to come into the restaurant I worked at in college every week.

Every week they ordered two glasses of house red wine.

Every week I brought them half a carafe of house red wine,

which was approximately 3 glasses and also 2 dollars cheaper than buying 2 individual glasses.

Every week the wife protested, and every week I explained again

that even if they didn't drink the extra wine, it still saved them money.

They were obviously on a budget, as it was extremely cheap wine.

They were never rude though, just forgetful.

They always actually thanked me, which is why I kept doing it.

These commenters point out entitlement, forgetfulness, or irrational logic from customers

[Reddit User] − but we’re used to paying attention to the details in order to not get ripped off! Oh honey.

reddusty01 − She must be close to senile. Shouldn’t be driving.

mg115ca − I know that you’re probably not used to us older people with more life experience

than you asking the difficult questions, but we’re used to paying attention

to the details in order to not get ripped off! Y'know, you're right. I'm not used to that.

whatmustido − I wouldn't have been able to stop myself saying,

"Your new total is $312, about sixty dollars more than your previous price."

I don't think I could work in any kind of front-facing position.

Cheryl’s attempt to outsmart the rental car employee turned out to be a lesson in the art of negotiation, sometimes, it’s better to keep your cool than to fight for a bargain that could end up costing more. Do you think Cheryl’s determination was justified, or did she miscalculate the game entirely? How would you handle a situation like this? Share your hot takes below!

Annie Nguyen

Annie Nguyen

Hi, I'm Annie Nguyen. I'm a freelance writer and editor for Daily Highlight with experience across lifestyle, wellness, and personal growth publications. Living in San Francisco gives me endless inspiration, from cozy coffee shop corners to weekend hikes along the coast. Thanks for reading!

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