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Night-Shift Employee Obediently Calls Every Ticket At Midnight, CEO Hates It, Manager Whispers ‘Well Played’

by Jeffrey Stone
November 18, 2025
in Social Issues

At 2 a.m., the CEO’s phone erupted with a chipper night-shift IT guy chirping, “Have you tried turning it off and on again?” – the glorious fallout of the most legendary malicious compliance in Safeway history. A lone tech wizard, stuck on graveyard, got ordered to slam through hundreds of daytime tickets immediately.

He warned the stores were dark and execs were sleeping, the manager barked “do it anyway.” So he did exactly. Two hundred overnight calls and voicemails later, the furious CEO discovered what happens when you refuse to let the night crew actually work at night.

A night-shift IT employee exacted perfect revenge on a micromanaging boss by calling 200 tickets at midnight.

Night-Shift Employee Obediently Calls Every Ticket At Midnight, CEO Hates It, Manager Whispers 'Well Played'
Not the actual photo.

'Woke up the CEO at midnight because manager told me to. He wasn't happy'

I was working IT for Safeway Corporate. Throughout the day employees can submit for tech support by either calling the number or sending an email.

As we were mostly a call center, the emails (called web tickets) would back up as everyone was busy on the phone.

They would nominate a few agents to jump off the phones and call out on these emails we got. The average person would do 20-40 by the end of their...

I got assigned to a special group assisting other tech specialist with telephony engineering issues (phones don't work).

We needed someone to work the night shift to help the night guys. I gladly volunteered.

We got maybe 3 calls a night and that was for general tech support. I helped with maybe 1 thing a week.

My manager asked why I wasn't very busy at night, I told him all stores are closed except those in Hawaii

and we just don't have the same volume of calls. He tells me he wants to see me work web tickets at night.

I work a few web tickets from 10-11 when I show up and a few more from 5-6 but don't have much success as night

and morning stock crews want to put product on the shelves, not reboot a printer that is probably already working just fine.

My manager calls me in and is saying that everyone works significantly more web tickets than I do and he wants to see my numbers go up.

I explain to him that the majority of the tickets are for stores that are closed or for our corporate office in California where execs are sleeping.

He says he doesn't want excuses. So that night I call all 200 tickets, it isn't difficult and doesn't take long because no one answers

and I leave the typical voicemail explaining why I called and to please give us a call back.

The next morning my manager calls me in furious, apparently high level corporate execs called my manager personally,

wanting to know why they were getting woken up in the middle of the night by tech support.

My manager asks "Did you call these people just to prove a point?"

I could have said many things "just following orders sir", "Just doing my job", "What did you expect?", "do you know how dumb you look?",

instead I simply replied "yup". His reply: "Well played". He no longer expected me to do web tickets at night. Adding an update post below :)

We’ve all had that one manager who treats “because I said so” like a personality trait. This Safeway story is the ultimate reminder that sometimes the fastest way to win an argument is to follow instructions so literally the building shakes.

From the manager’s side, he probably thought he was solving a metrics problem: tickets closed = happy bosses. From the employee’s side, he’d already explained why night-shift ticket clearing was pointless.

When logic fails, malicious compliance becomes performance art. The beauty here? The Redditor never raised his voice; he just dialed 200 numbers and let physics (and sleepy executives) do the rest.

This kind of quiet rebellion highlights a bigger issue in corporate America: micromanagement gone wild. Gallup reports that disengaged employees cost U.S. companies up to $550 billion a year in lost productivity, and bad managers are the #1 reason people quit.

As organizational psychologist Adam Grant told CNBC, “Acquiring knowledge is easy. Obtaining constructive criticism is hard. If you can’t handle the truth, people stop telling you the truth.”

In this case, the “creative way” was perfect. The manager’s eventual “Well played” shows rare self-awareness. Most bosses would have doubled down with write-ups.

As workplace culture expert Jennifer Aaker added, “Humour at work accelerates creativity, trust and motivation; it is a critical leadership skill.”

The real lesson? Clear communication beats passive-aggressive phone marathons every single time… but when someone corners you into a no-win situation and insists on playing dumb games, sometimes the only way to win is to grab the rulebook, follow it to the letter, and let the absurdity speak for itself.

A simple “here’s why this won’t work at midnight” should have ended the conversation. Instead, 200 ringing phones at 2 a.m. became the loudest, clearest memo anyone could have sent.

And honestly? That polite little voicemail: “Hi, this is IT returning your ticket, please call us back when convenient” is the cherry on top. It’s professional, it’s kind, and it’s devastating, because it never raises its voice while the entire executive floor is suddenly wide awake and wondering why common sense took a coffee break.

Sometimes the most powerful comeback isn’t a comeback at all. It’s just doing exactly what you were told, with a smile in your voice and zero apologies.

These are the responses from Reddit users:

OP updates the story in the comment section.

brycen64 − Update/Edit for all those asking: His "well played" came with a smile that said "I understand we are playing a game, and now it is my move".

Ed seemed like a really cool manager for a while, He would swap D&D stories with me,

he would joke around and seemed like my kind of boss, someone who could be light hearted and serious enough to get stuff done.

That's my style, I am a hard worker and top performer who likes to crack jokes to co workers but build rapport with customers.

Before the story above I had asked Ed to place me on a special project as my numbers were through the roof and I wanted a challenge to break up...

Boy was I in luck, that day upper management asked if they could downsize the Telephony Engineers and break down what they do into a script for employees to follow.

He added me to this initiative as 3-4 telephony engineers were fired.

Everyone over there wanted the project to fail, because if we succeeded we would justify letting them go.

After a few weeks of this the head of all IT (My Bosses' bosses' boss) was walking around asking how the merger was going.

Everyone was singing praises and false lies about our progress. Truth is we were doomed.

I was the only one who told him "It is not working and it's going to fail, but if you give me 30 minutes of your time in a meeting...

Luckily for me this guy worked his way to the top and understood that lowly people like me could have valuable input.

In the meeting I explained that those in the department wanted us to fail because it justified firing them and we just cant boil engineering degrees into scripts.

My solution was simple, give me unrestricted access to speak with each engineer separately.

I will ask them every scenario on the books and off the books to fix anything telephone related.

I will create scripts for all the basic troubleshooting and develop a procedure to transfer complex issues to a smaller team of engineers,

we can keep on board instead of letting them all go. He loved it. He placed me in charge of the project and gave me everything I asked for.

During this time I was solely dedicated to the project and Ed would ask me to do Regular Service Desk stuff,

I would politely decline and let him know the project deadline was approaching and the big boss is expecting things of me.

It didn't sit well with Ed that I was slipping out of his grasp.

When the telephony team moved me to nights I was even more out of Ed's grasp, if he wanted to meet with me he had to come in early.

This is when the web ticket story starts. After the web ticket story (see above) Ed decided he would swap me out with another employee.

I had finished all my policy writing and script typing.

So the big boss was no longer watching over me. Ed informed me he was immediately swapping me with another employee,

in his words "you're going to go sit back at your desk and take calls like a regular employee" seems like a normal sentence

but he added an inflection as if I thought I was better than everyone else.

I called a meeting with his boss to explain that we just weren't seeing eye to eye

(there's more to the story but there is not time, Ed and I butted heads on a lot of things).

His boss sympathized with me and told me not to worry, the position I temporarily held was going to me solidified in 30 minutes

to make it where I no longer worked under Ed, but worked under his bosses boss.

I immediately let her know that I was taken off that position and it was handed to a new guy. Her face sunk, "what?

I didn't know about this". because the switch taking place was tied to a position, not a person, it made it where the new guy got the new role.

Because of big corporations there was nothing to do gears were turning and they could not easily rewind.

I didn't mind too much, I went back to doing my Job and getting top numbers.

Ed wanted me to grind out calls all day, but his leads (authority below him but above me) saw that everyone did 19 web tickets a day,

I would do anywhere from 40-90. So they would ask me to work on web tickets full time. Ed demanded I stop doing this and take calls.

I shrug "sure thing boss", hours later the leads ask "Why aren't you doing web tickets, the queue looks awful!" I told them Ed wants me taking calls.

I have never seen so many leads walk over to Ed's desk and demand he put me back on web tickets. Ed came back over "hey... uh... we're going to...

I replied "sure thing boss". These are just the highlights, in reality every day was an antagonistic fight between myself and Ed.

I just wanted to do my job, and I was the best at it (according to all numbers).

My friends at work were all top performers as well and we formed a bit of a bond even meeting after work

for cookouts, going to each-others parties etc. But Ed had it out for us.

I loved working for Safeway, I took pride in what I did and I loved seeing those high numbers,

but working with Ed was petty and infuriating, he would call me to his desk for not reason at all, fish for a reason to write me up,

luckily I new our business and policies better than him and would explain and highlight written facts for him to interpret.

He would dismiss me back to my desk, and now I was worked up and frustrated and all I wanted to do was sit down and do my job.

He began to do this will all my friends. The last straw was I had found religion and told my boss I needed Sundays off for church.

(I was going to be a Sunday school teacher at my church). He said no, I filled out a religious accommodation form to HR, something they offer for employees like...

The form was in the final stages of being approved until Ed came out of nowhere and said "I've changed my mind, you can have Sundays off".

He switched my shift which made my religious accommodation form invalid.

After 1 week, he held a mandatory shift bid and suddenly I didn't have Sundays off again.

So I put in my two weeks. He asked me "So you're going to quit because God is more important to you than this job? " I said "Absolutely".

A mass exodus kicked off and all of his top employees started to find new jobs.

As his department was bleeding he walked up to my friend Mario, who still works there and asked "Why are so many people leaving?"

Mario replied "We don't want to play games Ed, we just want to do our jobs".

Ed asked "how many more people are leaving?"

Mario replied "I can't tell you, but if I was going to show you the number on my fingers I would need both hands".

Ed gulped "Is there anything I can do to make you stay, do you want anything a coffee or soda?"

Mario stated calmly "Just leave me alone and let me do my job".

I heard from then on Ed sat quietly at his desk and let employees work.

I would go on to be a manager and work directly under VPs and CEOs, so I was doing just fine.

Some praise the manager for owning his mistake gracefully.

pr0digalnun − Your manager owned his mistake? ! Damn, man, well played indeed.

lord_faarquadicus − At least he was a champ about it, could've gotten way worse that 'well played'!

JustLikeFM − See now that is a good manager. Doesn't feel the need to grandstand when they know they're in the wrong.

Become_The_Villain − F__k! That has to be the best response to MC I've ever seen, although ya bossman was a d__k in the beginning, he took his serving of MC...

Some admire the malicious compliance as perfect revenge that hit upper management.

EatMoreArtichokes − Having worked the floor at a Safeway many years ago, I suspect you did exactly what the executives would have wanted you to do provided you:

Left each voicemail with a smile. Physically touched the item they asked about.

Asked if they wanted to try eating the thing they asked about. Made a serving suggestion to try to upsell them more stuff

[Reddit User] − Sometimes the best MC is to do something that affects their bosses. That's what you did to perfection! So good!

Some share similar experiences with rigid or clueless managers.

FrankieGoesToReddit − Another graduate of the Anatoly Dyatlov school of Middle Management. “Just do what I say, your protests are delusional! ”

bellhead1970 − When I was a Phone technician for Ma Bell, we had a manager who came from the business office.

In the business office the employees were always on the phone, in testing & network we only worked when the network was down or had a technician on location who...

Absolutely gave the guy fits, we would be sitting there shooting the s__t while waiting for phone calls, either from the NOC or a customer, & he would be like...

I told him point blank, listen if we don't get a phone call all shift, its great as it means nothing broke.

He replied what the hell are we paying you for? I told him 20 years of experience on fixing complex telecommunications issues.

He eventually left & went back to the business office, thank god.

Some relate to night-shift or off-hours struggles with policies.

TheHatedMilkMachine − This is exactly why I don’t open tickets, I just call our help desk escalation contacts directly.

Otherwise if I open a ticket the help desk will call me back at two in the morning my time and tell me that

if I don’t get back to them by nine they’ll close the ticket (you know, so they “hit their SLA” on first call resolution).

TsukasaHimura − I can totally relate. I work vampire shift and lots of places aren't open.

I can work on many issues overnight. I can however prepare morning shifts for them.

Others express skepticism that the manager reacted so calmly.

chrisd848 − He says he doesn't want excuses. His reply: "Well played". Am I the only one who finds it hard to believe

that a seemingly unreasonable and arrogant manager was so calm and understanding about the situation?

eaglessoar − this sounds like a story I would dream up of while sleep deprived doing web tickets

In the end, one “yup” and 200 midnight calls flipped the script on a stubborn manager and probably saved every future night-shifter from the same nonsense.

Do you think the Redditor played the ultimate power move, or should he have kept pushing back with words instead of phones? Would you have had the guts to hit “call” on the CEO’s private line? Drop your verdict below!

Jeffrey Stone

Jeffrey Stone

Jeffrey Stone is a valuable freelance writer at DAILY HIGHLIGHT. As a senior entertainment and news writer, Jarvis brings a wealth of expertise in the field, specifically focusing on the entertainment industry.

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