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Store Manager Tried To Block The IT Guy From Fixing Her Servers During Lunch, So She Ended Up Getting Fired On The Spot

by Annie Nguyen
November 23, 2025
in Social Issues

Some people in lower-level management convince themselves that they run the entire company. They treat every visitor like an intruder and every scheduled task like a personal attack, especially when it interrupts their sacred lunch break. Most of the time, they get away with the power trip because nobody above them ever hears about it.

Until the day they pick the wrong target. This field IT engineer, dressed head-to-toe in corporate gear, showed up to swap out a store server. The store manager decided her sandwich mattered more than working registers.

When he politely asked her to move, she demanded to speak to his manager. He handed her the phone with a smile. Keep scrolling to find out who was actually on the other end of that call.

A store manager once decided her lunch break was more important than working cash registers and picked the wrong guy to mess with

Store Manager Tried To Block The IT Guy From Fixing Her Servers During Lunch, So She Ended Up Getting Fired On The Spot
Not the actual photo

You want to talk to MY manager? OK..?

This happened about 13 years ago.

I was a field service engineer for a national retail chain.

Basically, I was the IT guy who drove around in a company vehicle,

servicing the computer networks in the stores.

The way the company was organized, there were “corporate” employees

and then there were “retail” employees.

Being a “corporate” employee, I received corporate stock as a small part of my salary.

And my starting pay was three times the rate of any store manager.

Because I was always “putting out fires”

I often found myself in the awkward position of dealing with store managers

who honestly thought that they were the store owners, and that I was just the hired help…

(This was truly ironic, as I actually did own a very small piece of the corporation,

whereas the average store manager did not.)

One day, I got orders to replace a server in a store not too far from my house

(I worked out of my house, but kept parts in the truck...

and also the back room of another store nearby).

So I show up to the store where the server needed to be replaced.

It was my 2nd stop of three scheduled that day.

I walk in the store wearing my very obvious corporate uniform and name tag with logo.

The store owner (errrr…retail manager) instantly DEMANDS

to know WTF I am doing in “her” store.

I get this all the time, nothing new.

I calmly explain that my boss wants me

to upgrade one of the store servers (hardware replacement)

and I even show her where it is that I will be working.

I explain that it will take about an hour,

and that the (POS) registers might go offline for about 5 minutes.

She isn’t happy, but she reluctantly allows me into the room

where the server is and I start working.

When I’m just about done, the (POS) registers go down

as I am switching them to the new server,

which is not fully hooked up yet.

It was at this point where I realize I have forgotten to bring in a couple of cables

that I need to finish hooking the new server into the store network.

So I RUN out to the truck to get the required cables.

I’m gone about 2 minutes.

When I get back the store manager is sitting at the table in front of the server,

and she’s got food spread out all over the table.

The server is under the table.

I tell the store manager I need to finish hooking up the server (gesturing under the table).

The store manager tells me I’ll have to come back in an hour, after her lunch break.

I’m shocked into total silence.

Then a cashier bursts into the room, panicked that the registers aren’t working…

and the checkout lines are getting backed up.

I explain to the manager that I have to fix the server now, or the registers will not work.

The manager tells me I should have thought

of THAT before I started working in her lunch break area…

I calmly tell the store manager that she’ll have to take a break later,

or find somewhere else to eat her lunch.

She tells me I’m rude and incompetent and DEMANDS

to speak to MY MANAGER, immediately. Hokey Dokey…

I call up my manager using my corporate-issue iPhone,

and quickly explain the situation,

and then walk into the server room to hand the iPhone to the store manager.

While she’s on the phone with my manager,

I head out to the front of the store to explain (and apologize)

that the registers are going to be down for a few more minutes.

I can’t hear exactly what the store manager is telling to my manager,

but I can tell that it’s a heated conversation

and I clearly hear the word “fired” mentioned a few times.

It’s clear that the store owner (errrr, retail manager) wants me

to be fired for daring to try to interrupt her lunch break.

Unfortunately for her, my direct supervisor was about 5-6 levels above the retail district manager.

So the store manager was complaining loudly about interrupting my work

to the manager of her manager’s manager’s manager’s manager’s manager’s manager.

A few minutes later the store manager walks out of the room awkwardly balancing bits

and pieces of her lunch spread.

I immediately go back to work getting the new server up and running

and re-booting the POS registers so that they will sync on the new server

and cashiers can get back to work!

Everyone is happy now except the store “owner”,

because her lunch break was ruined.

The main part of my task is done now, but it takes me about another 15 minutes

to clean up my mess and re-organize my truck to get ready

for my next stop which will be about a one-hour drive from my current location.

As I’m doing this, I see the retail district manager (I’ve met her before) going into the store.

She walks back out of the store with the former store manager,

who is carrying a box of her personal items.

There’s a universal truth many workers recognize: when someone feels insecure about their position, they often cling to authority wherever they can find it.

In this story, the field service engineer and the store manager both carry emotional weight. He simply wants to complete a necessary technical task.

She, already overwhelmed by the daily chaos of retail, seems desperate to assert control in the one place where she still feels powerful. Neither enters the situation looking for conflict, yet their emotions collide in a way that feels almost inevitable.

From a psychological perspective, the engineer’s calm persistence reflects someone accustomed to being undervalued in high-stakes moments. His job depends on running the show behind the scenes, yet he’s frequently met with hostility from folks who misunderstand his role.

So when he is challenged unfairly, the emotional trigger is less about ego and more about reclaiming agency. Being told he couldn’t complete his work, especially when the entire store depended on him, struck a nerve rooted in professional frustration and years of being treated as “just hired help.”

His decision to hand over the phone to his higher-up wasn’t malicious; it was a clear boundary, a way of saying: “I’ve done my part, now I need support.”

For the store manager, her actions are less about hostility and more about a struggle for control. According to Tali Sharot, a cognitive neuroscientist, one key driver of resistance is the sense of agency. When people feel their autonomy is threatened, they push back (“reactance”) rather than cooperate.

In this scenario, the lunch break (trivial as it may seem) symbolised the one moment of the day she believed she controlled. When the server replacement interfered with that, it felt like an attack on her dignity.

Unfortunately, her reaction, blocking the repair, demanding hierarchy, escalating the conflict, only deepened her loss of control. Through Sharot’s insight, the exchange becomes more understandable. The store manager wasn’t acting out of sheer malice: she was reacting to a moment where she felt small, unseen, and overpowered.

Meanwhile, the technician’s “malicious compliance” wasn’t truly malicious; it was a final attempt to maintain professional integrity while navigating someone else’s insecurity. In the end, the consequence she faced wasn’t revenge, but the natural outcome of her own choices colliding with corporate reality.

Here’s the input from the Reddit crowd:

Redditors who roast or criticize the store manager’s attitude and actions

Ok_Entertainment4959 − So let me get this straight. ..

the store manager actually prioritised her lunch over getting the cash register online?

No wonder she got the sack 🤦🏻‍♂️

wickedsoul34 − What a great MC story. Don't you just love it

when people get high on their perceived 'power' and destroy themselves? Beautiful dumpster fire.

[Reddit User] − Never. Mess. With. The IT guy. She got fired

by thinking less of someone she might have considered a nerd at school.

She straight up lost her job because of snobbery.

Add a dash of pride and gluttony. Bon appetite, Karen.

EdgeMiserable4381 − I am very fond of my lunch breaks.

But I definitely would not use it to peevishly keep someone else from getting a job done

while screwing over my staff and customers. I bet you grinned the rest of the day. Haha

RJack151 − Wow, imagine how much s__t would have hit the fan

if you actually left while POS was down so she could finish her lunch.

And not to mention if anything spilled off the table and onto the server.

tophat212 − There's an important question that hasn't been answered. ..

did someone go 'wa wa waaaa' on a trumpet while she was carrying her personal items?

Boatbuilder_62 − I can’t thank you enough for telling this story without using the word “Karen”.

Redditors who discuss IT hierarchy, management structure, and corporate culture

SmallSmoothRock − I've learned that if a company trusts someone with their servers,

they are much farther up the ladder than me or at the very least, much less replaceable

ma33a − I'm curious as to your management structure.

Most corporations have issues if your bottom employee is more than 6-7 rungs from the top boss.

More rungs than that usually means you just have fat in the system

and are paying people to hold a title that doesn't need to exist.

SaltyFresh − There are entirely too many managers in this world.

Corporate structuring is such an expensive joke.

MKR6666 − My first thought was why the server wasn’t replaced

when the store was closed or during a less busy time

to avoid backed up register lines and angry customers.

BJntheRV − My question is why did the store manager have no idea that you were coming

that a server needed replaced. It seems like

that should have been communicated down the chain at some point.

Redditors who share personal stories about IT, management, and escalation

thedummyman − There is something about retail store managers,

deputy managers, floor managers, section leaders, etc

that plays on their ego and lulls them into thinking they are the Senior Leadership Team. No!

Your job is to merchandise the way HO tells you to, sell the stock HO sends you,

wear the uniform HO gives you…. I have done my time in retail! 🤯

j-t-storm − My favorite part of your story is her being escorted out the door for being a Karen.

You reminded me of a personal story: Early in my career,

while coding in a (my employer's own) proprietary scripting language

that is remarkably related to Java, I failed to include a closing tag on a script.

It created an endless loop on a service that literally ran constantly,

never allowing it to complete its scan and move on to the next one: frozen in place.

Redundancy is a good thing, so when that server popped, of course, load balancing, etc. ,

kicks in, no interruption of service.

Until my accidental endless loop stopped an entire room of 100 racks dead in its tracks.

Meanwhile, I had long since checked in my code, moved on to the next task,

ended my day and gone home.

At 11pm, I received a phone call from the company CIO.

Mind you, I was an entry level developer doing the most mundane

and least dangerous types of work,

and I suddenly found myself on the phone with (follow the bouncing ball)

my manager's manager's executive director's Vice President's President's CEO's Chief Information Officer.

Laughing like a m__man, he informed me I had accidentally "discovered" an error in the primary System

that allowed my little missing closing tag to not only get checked in, but deployed. ..exactly as it was.

Of course bad code should not even be permitted to be deployed, right?

In the end, the endless loop shut down production for the entire company

for a total of 12 hours until my missing closing statement was discovered.

The fact that a guy fresh out of school had the capability

to literally shut down the company amused him no end.

Strangely enough, I ended up working there six years

and reaching management level myself before moving on.

Bremboproc − When freshly installed as a supervisor I had my entire labeling

and inventory tracking systems go down at 3:30am on a weekend.

I wasn't familiar with the "movers and shakers" associated with IT at the time,

and my production floor was getting a bit beat up with parts(around 25k parts per shift, 30-ish operators)

so I hail-Mary'ed the IT group email.

Got a response from CORPORATE CEO the SEE-E-OH of it all. A billion dollar company.

He explained that the outage was from Mt. Olympus

and I should have been informed of it by my managers

and things would be back before 6:00am.

When I saw who he copied in the email I just about s__t myself.

My plant manager, HR manager and my direct manager.

...none of which were terribly happy that I had poked the biggest bear of them all.

I met said CEO a little later and he was a sweetheart and got a good chuckle out of my description

of my reaction when I saw his email back to me.

I think he likes to rattle the cages of the despotic manager types at his companies.

I now have a direct manager that will answer the phone at any time,

any day when he sees my name pop up.

I don't know what the CEO said but it sure left an impression.

Thirteen years later, and this tale still delivers the sweetest revenge glow-up on the internet. One entitled lunch break, one gloriously calm hand-over-the-phone moment, and poof, instant unemployment with a side of humble pie. It’s the corporate version of “read the room… or at least the org chart.”

So tell us: have you ever watched someone demand a manager and immediately regret it? Or been the quiet hero who let the higher-ups do the talking? Drop your own delicious stories below, we’re all ears (and ready to cheer)!

Annie Nguyen

Annie Nguyen

Hi, I'm Annie Nguyen. I'm a freelance writer and editor for Daily Highlight with experience across lifestyle, wellness, and personal growth publications. Living in San Francisco gives me endless inspiration, from cozy coffee shop corners to weekend hikes along the coast. Thanks for reading!

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