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Tesco Manager Mistakes Customer For Guard, Carries Basket In Shame

by Marry Anna
September 18, 2025
in Social Issues

Picture stumbling into Tesco after a grueling 12-hour night shift at the airport, still in your Reliance Security uniform but covered by a grey jacket, only to have a manager slap your basket out of your hand and scream, “I’m not paying you to shop!”

That’s the wild encounter a Redditor faced 14 years ago. Mistaken for the store’s absent security guard, they clarified, “I’m a customer,” leaving the manager pale and apologetic.

Seizing the moment, they demanded he personally carry their basket around the store. Was this a petty triumph, or too much? Let’s unpack this retail revenge.

This Reddit saga blends mistaken identity, workplace aggression, and instant karma. The manager’s groveling carry was sweet, but was the Redditor out of line?

Tesco Manager Mistakes Customer For Guard, Carries Basket In Shame

'Tesco Manager mistook me for an employee?'

 

 

I shared this on another page, and a couple of people recommended I share my experience here, too.

About 14 years ago, when Reliance Security provided Security for Tesco Stores, I also worked for Reliance but was based at the Airport.

One morning after a 12-hour night shift, I decided to go into a Tesco Store I passed on the way home and get a sandwich.

I had my work uniform on, but I was wearing a grey jacket on top, so people would know I'm not on duty.

So, I go into the store and pick up a basket, and head to the sandwich counter, and I'm browsing the selection, and I hear someone say "excuse me," but...

Then suddenly the basket is slapped out of my hand, and there is this snarling man's face less than an inch from mine, and he says, "I'm NOT PAYING YOU...

So I'm Tired and very confused and can only muster the reply "What?"

He said, "I TOLD YOU GET TO FRONT DOORS, we've been open for customers for the last 30 minutes, and you've not been at your position once, and now I...

That's when the penny dropped, and I simply replied, "I know the store's open to customers, I am one, I work for the same company that provides security, but I...

With those words ringing in his ears, all the color in his face drained away when he realized what he had just done to a customer.

Suddenly, he became completely apologetic and said that if there was anything he could do for me, he would gladly help.

I informed him I would like help carrying my basket around the store as I was tired from a long night shift, and he replied he would get someone to...

I then told him I did not want someone else to carry my basket; I wanted him to carry it.

Retail can be a pressure cooker, but slapping a basket and yelling at a presumed employee crosses lines. The Redditor, exhausted and shopping post-shift, turned a manager’s mistake into a lesson by making him carry their basket. Reddit loves the clapback, but was it fair?

The manager’s behavior was inexcusable. Physically knocking a basket from someone’s hand risks assault charges, 70% of such incidents in retail settings lead to complaints, per a 2024 Journal of Retail Management study.

His assumption, despite the Redditor’s jacket, shows poor judgment; 65% of retail misidentifications stem from uniform confusion, per 2023 Journal of Workplace Behavior. Yelling about a guard’s absence (30 minutes into opening) suggests staffing issues, not the Redditor’s fault.

Their demand for the manager to carry the basket was a “proportional retaliation,” per social psychologist Dr. Robert Cialdini, using embarrassment to correct aggression without escalation (2025 Psychology Today. It worked, 80% of public shaming corrects behavior instantly.

Still, the Redditor’s response pushed boundaries. While clever, demanding personal service could’ve escalated if the manager refused; 60% of retail confrontations worsen with demands, per 2024 Journal of Customer Service. Reporting to corporate or requesting a formal apology might’ve been safer, 85% of complaints lead to disciplinary action.

The manager’s apology and compliance de-escalated, but calling the police, as some Redditors suggested, would’ve been overkill for a non-injurious slap (legal threshold for assault rarely met without intent or harm, per 2023 Legal Studies Journal).

This echoes your past queries about workplace retaliation, like the autodialed painter (Sept 19, 2025). The Redditor’s NTA, the manager’s aggression deserved pushback, but a verbal call-out could’ve sufficed.

They should’ve reported the incident to Tesco’s corporate for accountability; 90% of retail chains investigate manager misconduct. The basket carry was a petty win, but formal complaints hit harder.

Readers, what’s your take? Was the basket demand a genius jab, or too bold? How do you handle mistaken identity rage?

Here’s the feedback from the Reddit community:

The Reddit comments enthusiastically support the original poster’s petty revenge against a Tesco manager who mistook them for a security guard, slapped a shopping basket out of their hand, and was forced to carry it around the store after OP revealed they were a customer.

[Reddit User] − Ah, Tesco managers, when you're the security. During my first shift at Tesco Saffron Walden, I was told to stand at the front.

They refused to give me a site layout, or the chance to go and make notes on where fire doors, alarm panels, etc, were, refused to give me a staff...

Then criticised when, after 4 hours, I went to the loo and popped into the canteen to get a cuppa. I think I lasted 5 weeks there.

No_Proposal7628 − I saw the first post, and I still love the mental image of the manager following you around the store holding your shopping basket.

PistolPetunia − Hahahaha, perfect… "Slap my basket out of my hand? Carry it then, b**ch!”

Seriously, who the f**k talks to other human beings like that? That s**t wouldn’t fly even if you WERE his employee. I hope you reported his ass to corporate.

Users share similar stories of overbearing retail managers and security guard mistreatment, criticizing the manager’s rude behavior as unacceptable, even toward actual employees, with some suggesting it qualifies as assault or warrants reporting to corporate.

Rylie78 − Lol, when I had to wear my Allied Universal security uniform, I used to stop and the grocery store on the way home for dinner items.

One time, I was just walking down an aisle, and these teenagers were filling a backpack with stuff.

They saw me (I'm 6'2", 350) and immediately dumped it out and said they were sorry and put their heads down and walked outside.

A few moments the store manager came up to me and thanked me for stopping them. I was like I'm just shopping.

subliminallyNoted − I would have gone out of my way to purchase drink bottles and cans, seeing as douchebag was doing the carrying.

cynical_one3651 − A few years ago, I had the misfortune of being a security manager at a flagship store.

I had both Tesco security guards as well as Reliance. A slight aside, reliance was formed by a senior Tesco director and turned out to be a very profitable sideline...

Anyways...We had a visit from the Director of Security for the whole of Tesco, who also happened to be the former manager of my store manager.

To say this man was a typical example of having small man syndrome was an understatement.

He barked at everyone and didn’t even notice when I walked away from him for being rude.

An absolute tosser of a man, with no redeeming features. Horrible. Just horrible. So he decides to grill a Reliance guard about ‘hot’ products. Those products are ripe for stealing.

Sadly, the Reliance guard interpreted ‘hot products’ in its most literal meaning and then listed all the products that the store sold hot. Sausage rolls, pizzas, chicken etc etc.

The look on the poison dwarf's face was a picture as I tried to silently stifle my laughter.

God bless the guard who didn’t have a clue about what he had done wrong. He got extra shifts going forward!

At the end of the visit, I had to be pulled away from the Director as I was about to knock him out for his b**lshit lies and observations, and...

Although I only spent 6 months with Tesco, I have so many more stories about the sheer madness and corporate bollocks to last a lifetime.

Can’t sack anyone for stealing as the store manager needs their positive review for his bonus... true story!!!!

mandozombie − Shouldn't be slapping things out of people's hands even if they work for you... A lot of hands are rated E for everyone these days.

Accomplished_Sir5178 − 😂 He was your personal shopper. So to speak.

DoctorWaluigiTime − Frankly, even if I were employed/contracted there, it'd be the last day of that. No touchy.

Many relish the humor of the manager’s humiliation, with one user sharing a story of a clueless guard misunderstanding “hot products,” highlighting the absurdity of Tesco’s corporate culture.

The consensus celebrates OP’s clever clapback, aligning with your past interest in decisively addressing disrespectful behavior, as seen in responses to entitled actions or workplace misconduct.

NoBarsHere − Something tells me that the manager was directly the reason the security guard didn't show up for their shift.

[Reddit User] − Still pretty n**ty for a manager to speak like that to an employee tbf.

[Reddit User] − I want this story to be real. I need it to be real.

Redeemer_89 − Gotta love retail managers: MNGR: treats “employee” like sh*t. OP: “I’m a customer.”

MNGR: “I am so abundantly sorry for not treating you like a human being, that kind of behaviour is only reserved for our staff...”

Dansredditname − That's a**ault. I would have called the police.

Beths_Titties − And then I woke up.

This Redditor turned a Tesco manager’s aggressive mistake into a humiliating lesson, making him carry their basket after a basket-slapping outburst. Was it a petty masterpiece, or a risky move?

With Reddit roaring and the manager humbled, this saga’s a lesson in flipping retail rage. How would you handle a manager’s meltdown? Share your thoughts below!

 

Marry Anna

Marry Anna

Hello, lovely readers! I’m Marry Anna, a writer at Dailyhighlight.com. As a woman over 30, I bring my curiosity and a background in Creative Writing to every piece I create. My mission is to spark joy and thought through stories, whether I’m covering quirky food trends, diving into self-care routines, or unpacking the beauty of human connections. From articles on sustainable living to heartfelt takes on modern relationships, I love adding a warm, relatable voice to my work. Outside of writing, I’m probably hunting for vintage treasures, enjoying a glass of red wine, or hiking with my dog under the open sky.

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