Woman Uses Creative Tactic To Get Store To Honor Coupon For 150 Pieces Of Chocolate, Clerk Left Red-Faced

Sometimes, the best way to get what you want is to get a little creative and maybe a bit cheeky. One woman found herself in just such a situation when she tried to use a Lindor chocolate coupon in person at an outlet store.

After being told that the coupon was only valid for online orders, she decided to take matters into her own hands in a way that would leave the clerk reeling.

With a smile and a few strategic moves, she made the call to the store from inside the store, loudly requesting the chocolates she wanted while making sure the clerk could hear every word.

The result? A stunned employee who quickly caved and allowed her to pick out the chocolates she wanted. Was her tactic a harmless bit of fun, or did she cross a line? Keep reading to see how this humorous moment unfolded.

A woman uses a Lindor chocolate coupon for in-store purchases, calling to place the order aloud until the clerk agrees to honor the coupon

Woman Uses Creative Tactic To Get Store To Honor Coupon For 150 Pieces Of Chocolate, Clerk Left Red-Faced — not the actual photo

From the moment she found the coupon, the mother felt excited about scoring a great deal, 150 pieces of Lindor truffles for around $40.

But when she brought the screenshot into the outlet store, the clerk refused to let her pick out items in‑store, citing that the coupon was valid only for online orders or orders placed by phone.

That distinction is not simply made up: Lindt’s “Sales and Special Offer Details” page clearly states that use of a promo or coupon code denotes acceptance of the terms and conditions.

The awkwardness unfolded when the mother, standing in line, stepped aside and made a phone call, from the store aisle.

On that call she placed the order for 150 pieces, thereby converting the transaction from “in‑store pick” to “phone order” which the clerk then honoured.

From a policy standpoint, this maneuver effectively complied with Lindt’s coupon conditions, even though the situation felt informal and public.

What stands out here is the tension between the consumer’s expectation of “deal” plus convenience and the corporate policy that defines how that deal can be redeemed.

Lindt’s official terms of use make clear that their website usage rules apply (and by implication, many of the special offers are intended for online or phone channels).

From the customer’s emotional vantage point, the experience felt like “I found this coupon and I’m in‑store, so I expected to use it,” whereas from the retailer’s vantage it was “this coupon is for online/phone orders so we can’t treat it like a standard in‑store discount.”

The mother’s workaround matches the concept of “malicious compliance”: she followed the letter of the rules (placing a phone order) to secure the better deal, even though she was physically in the store.

An interesting takeaway for consumers: when a coupon is found online, it is wise to check for small‑print phrases such as “online only,” “phone order only,” or “not valid in stores.”