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Entitled Karen Tells Pregnant Manager ‘Charge Whatever You Want,’ Then Freaks Out Over $250 Bill

by Layla Bui
November 9, 2025
in Social Issues

Anyone who’s ever worked in customer service knows that some people seem to think “the customer is always right” means “I can treat you however I want.” And when you’re exhausted, pregnant, and dealing with someone like that before opening hours, let’s just say it tests every ounce of patience you have left.

This is the story of a fast-food manager who had one of those unforgettable “Karen” encounters. What started as a power trip over guacamole quickly escalated into the most chaotic scene imaginable, complete with police, witnesses, and poetic justice served fresh.

Scroll down to see how one entitled woman’s arrogance, and $1.95 guac, ended up costing her more than she bargained for.

A pregnant manager, told “charge whatever they want,” rings up $250 in extras for 15 kids

Entitled Karen Tells Pregnant Manager ‘Charge Whatever You Want,’ Then Freaks Out Over $250 Bill
not the actual photo

'Karen wants Guac?'

This happened to me about two years ago but a former coworker

just reminded me about it and I'm pretty sure it counts as MC.

I'll try and keep it short but it is a little long.

I used to be a service manager at one of the biggest locations of a popular Mexican grill.

I won't say which but guac was $1.95 extra and we were required to ask everyone if they were okay paying that price.

One Sunday morning (our second busiest shift of the week) two of my line people called out

so we were struggling to get all of our prep done before opening at 11.

We are just wrapping up when in comes Karen 10 minutes before opening,

through the side door marked EMPLOYEES ONLY with 15 preteen girls in tow.

My cook recognizes her as she regularly comes in during the dinner shift

and is extremely abusive and cruel to all the Latino workers.

Karen tells me they can order whatever they want, THROWS her credit card at me

and goes to sit down at a table and diddle on her phone.

Now I can't ring up her order without her standing there because of the company rules

and I am 30 weeks pregnant and just want to take my break.

I prego waddled over to Karen's table to try and inform her of that when she literally flicks her hand at me to dismiss me.

Not only have I been at the store since 7 and done two different people's jobs on top of my own,

but I have my son's head grinding against my pelvic bones and kicking me like crazy. I am in no mood.

When I try to tell her again, she looks at me with what I can only describe as seething contempt and says,

"What part of they can get whatever they want did you not understand?

I don't care what you charge me as long as I get a receipt. Don't interrupt me again or I'll get your fat ass fired."

Now I never cry but that almost got me. Motherhood is awesome but pregnancy suuucks.

I finally manage to pick my jaw off the ground and stammer,

"Alright, ma'am, I'll ring up whatever they want and bring you a receipt."

The girls were really nice and most of them ordered double meat and they all got a bottled water and chips and guac.

Every. Last. One. My cashier and I are just vibrating with glee as we ring them up and watch the bill climb to like $250.

I brought the bill to Karen and was pretty excited when she didn't immediately check it.

I made my own food and told the cook to come get me when the show starts.

I'm halfway done eating when I see him waving to the camera, howling with laughter so I head up.

Karen is foaming at the mouth SCREAMING for the manager and when she sees that the manager is me,

she literally grinds her teeth and slaps her receipt on the table.

She manages to choke out the word "refund."

The girls have all pretty much finished their food so I inform her that I won't be doing that

because I would lose my job for giving away that much critical inventory (meat, guac, cheese) for free.

Then I gently remind her that she told me twice that the could get anything as long as she got a receipt.

She just keeps demanding a refund and calling me stupid and fat (again, pregnant).

At this point, her screaming is holding up the very long line and customers are shouting at her to just leave.

That's when she pushed me. F*cking hard.

My cashier caught me so I didn't fall down but two of our regulars, who are police, saw it and immediately cuff her.

In this state, any use of physical force against a pregnant woman is classified as aggravated battery or something like that.

I felt bad for the kids and I was fine so I kept telling them I didn't want to press charges

but they said that at that point it didn't matter because the woman had done it

in front of on-duty officers so she getting arrested.

They had to call the kids parents to come get them because she was their CHURCH'S YOUTH LEADER and get statements.

My GM came in and let me go home with a full day's pay.

She tried to take the case to trial but they had video and like twenty witness statement

so she ended up taking a couple years probation or something. All because I did exactly what she told me to.

Edit: TLDR; Entitled Karen gets a bill she didn't want, gets arrested for pushing a pregnant woman.

We’ve all met a “Karen” at least once, the person who believes rules are beneath them and basic decency doesn’t apply.

For one pregnant restaurant manager, that entitlement turned into a full-blown public meltdown that ended in handcuffs and a lifetime’s worth of poetic justice.

It began like many service-industry horror stories do: understaffed, overworked, and just minutes before opening.

A woman stormed through the employees-only door with a youth group and barked orders like royalty. She threw her credit card, dismissed the manager mid-sentence, and announced that the girls could order “whatever they want.”

The line workers followed those instructions to the letter, double meat, chips, bottled water, and guacamole for everyone. When the total hit $250, the manager printed the receipt, smiled, and waited for the inevitable eruption.

According to the U.S. Equal Employment Opportunity Commission, pregnant workers face disproportionate hostility in customer-service roles, often being targets of verbal or physical aggression simply for enforcing rules or setting boundaries.

That context makes what happened next even more striking: when the customer realized her own “anything goes” order had a real price, she lost control, screaming, insulting, and finally shoving the visibly pregnant manager.

Under most state laws, physical assault on a pregnant woman qualifies as aggravated battery, a felony due to the elevated risk to both mother and child.

As attorney and legal analyst Emily D. Baker explains, “When an assailant knowingly uses force on a pregnant victim, intent to harm isn’t required for the charge; the vulnerability of the victim increases the severity automatically”.

The officers who witnessed the shove had no choice but to arrest her on the spot.

Here’s how people reacted to the post:

These Redditors were relieved the abusive customer faced real consequences

mxdtrini − Please tell me she got banned from the store.

The fact that she was regular enough for the workers to know she was abusive towards certain staff,

but then actually physically assaultive as well?

MnemosyneThalia − I'm glad police saw this and charged her for you.

I understand you probably didn't want to deal with it or was trying to be the bigger person

but people like that depend on everyone else being the bigger person

in order to keep being their awful selves with no consequence. This b__ch pushed you while PREGNANT.

If your coworker hadn't caught you, you and your baby could've gotten hurt.

If somebody ever assaults you PRESS. F__KING. CHARGES. Overall great story OP, fantastic MC.

wdn − I didn't want to press charges but they said that at that point it didn't matter

because the woman had done it in front of on duty officers so she getting arrested.

Technically victims don't actually get to make the decision to press charges.

But in many cases, without the victim's co-operation (e.g. testimony) there's not enough evidence so if the victim doesn't want to proceed, they let it drop.

In this case, they had all the evidence they needed without you.

This group praised the OP’s strength and composure, expressing relief that coworkers and bystanders stepped in to help

the_sar_chasm − This is an awesome tale of MC but I’m mostly just glad someone was there to catch you

and that you were supported and could go home after.

Pregnancy is incredibly hard physically and mentally, no one needs to deal with that kind of abuse on top of it!

That woman deserved every ounce of consequences and probably more.

shag377 − I am glad to know you or Mr. Man in the swimming pool was not hurt.

griftylifts − You're a f__king badass, and your kid has an edge in life with a ferocious mama bear behind him

These commenters focused on the hypocrisy of so-called “religious” or entitled customers

[Reddit User] − Wait, what the f__k was she expecting? Throwing her CC at the server, 15 kids, and $250 for a bill?

That's roughly $16.00 a piece for lunch. That's not unreasonable. So she was entitled and cheap?

aesoth − Ah yes, that love for all mankind thing Jesus was talking about.

Funny thing is, the worst customers I have ever dealt with, worked for churches.

I used to do billing support for a cell company. I was in a management position and was reviewing a call of one of the agents.

The caller was the most abusive person I have every heard on a call.

The first 10 minutes of the call was this jerk berating and insulting the agent who was only trying to get the guy's phone number.

This was in the mid-2000's and the computers wouldn't automatically bring up the account.

We needed the phone number to get to the account.

After the 10 minutes of pure abuse, jerk finally gives the number.

I bring up the account and the name was "For Christ Ministries". The jerk, was the pastor.

The poor agent struggled through another 15 minutes of abuse as he tried to help the jerk.

After the call, I brought it to the attention of my boss.

Her jaw dropped as she was listening to it. I then pulled a few other calls of the jerk's and found this happened every time.

I went through the account and found pages upon pages of notes of agent reporting abusive behaviour.

I made a report and we filed it with corporate. 2 days later my boss got a call.

She came to me and told me to contact the jerk. Inform him that effective immediately, we are deactivating his account.

Once I have inform him, deactivate the account. We fired him as a customer.

I gladly called him and introduced myself as a manager in the company.

I informed him that due to his repeated abusive behaviour, we are firing him.

He started yelling at me and I cut him off. "Sir, this is exactly why we are deactivating your account.

Learn to behave like an adult. Our agents will be instructed to hang up on you immediately. Have a good day." and hung up.

I then left a note that immediately opens when you bring up the account saying to hang up on the customer immediately.

For the rest of the day, random agents got a call from him.

They hung up within 2 minutes of the call. It ended up being a morale booster for the floor.

As for the agent who had 25 minutes of non stop abuse and took it like a champ.

We bought him lunch for a week, ordered it in and everything. He was happy with that.

batuckan1 − I love when pretentious religious folks get busted for doing something unchristian,

like Whoring or stealing or drugs. Good for you OP I hope you gave yourself a really good tip!

This user added humor and realism

minneDomer − “I won’t say which” “Guac was an extra $1.95.”

Not only did you tell us which chain, you gave us an approximate date range and store location

Would you have handled this like the Redditor did or would you have charged extra for emotional damage, too?

Layla Bui

Layla Bui

Hi, I’m Layla Bui. I’m a lifestyle and culture writer for Daily Highlight. Living in Los Angeles gives me endless energy and stories to share. I believe words have the power to question the world around us. Through my writing, I explore themes of wellness, belonging, and social pressure, the quiet struggles that shape so many of our lives.

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