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Shopper Hits No After ID Standoff, Voids Sale, Register Helper Clocks Out Smiling

by Annie Nguyen
November 1, 2025
in Social Issues

Convenience store clerks follow strict rules on age-restricted sales to avoid fines and keep licenses intact. Customers often test these policies, especially when shopping in pairs, assuming one valid ID covers all.

On his final shift, minutes past closing time, a cashier jumped in to clear a line and faced two men buying cigars. State law demanded IDs from both, but one bolted after the request.

The remaining buyer insisted they were strangers and pushed to pay anyway. As the clock ticked, the transaction hit a snag at the card reader. Did protocol prevail or patience snap? Scroll down for the swift exit and Reddit’s nods to rulebook rebellion.

One cashier on their last day enforces ID policy for two customers buying cigars, leading to an argument and abrupt end to the shift

Shopper Hits No After ID Standoff, Voids Sale, Register Helper Clocks Out Smiling
Not the actual photo

Customer hits no, cancels transaction. I leave to clock out?

I recently quit my job at a convenience store.

My two weeks were in, and it was my last day.

It was just minutes before the end of my shift.

I noticed a long line forming and jumped on a register to help.

Two customers came to the register together, and one asked for cigars.

Company policy and state law require that I ID both customers.

I turned to grab the cigars after asking to see ID from both.

One of the customers left the store.

Unfortunately, in this scenario, I cannot finalize the sale until I see ID from both customers.

It doesn’t matter if one leaves.

I told the customer this, and he started arguing with me.

The manager was on the register right next to me.

I explained again that I needed to see the ID or I couldn’t sell either customer age-restricted items.

It was now 10:02. My shift had officially ended at 10.

We were allowed and even encouraged to stay on the clock during a rush.

The customer claimed he didn’t know the other guy.

It was clear they were together.

Annoyed but just wanting to get out of this interaction, I said, “whatever.”

I set up the terminal to take his card.

He put his card in, and the reader asked, “Is this amount correct?” or something like that.

The customer hit “no.” A lot of customers do this because they don’t read.

They think the screen is asking if they want cash back.

If they hit “no,” it cancels the transaction.

Usually, we would reset it and walk them through to make sure they hit the right button.

But then I thought, what’s going to happen?

It’s my last day. I’m supposed to be clocked out. I don’t care about this job.

Company policy prohibits managers from giving references anyway.

So I said, “Okay, you hit no, so good night.”

I put the cigars back and clocked out.

After clocking out, I mentioned it to the manager.

He said the customer looked confused for a minute and then just gave up and left, dumbfounded.

Age-restricted sales like tobacco in convenience stores demand rigorous ID verification to comply with federal and state laws prohibiting sales to anyone under 21.

The FDA’s Tobacco 21 rule mandates retailers check photo ID for all customers appearing under 30 attempting to buy cigars or other tobacco products.

Many states enforce a “two-party sale” prohibition, requiring ID from every individual in a transaction involving restricted items, even if one exits the store, preventing proxies or minors from benefiting indirectly.

Penalties underscore the stakes: fines range from $250 to $1,000 per violation, potential license revocation, and criminal records for clerks, with stores facing up to $10,000 in civil penalties.

The employee’s adherence, refusing the sale after one customer fled and the other denied association, protected the business from liability.

The card reader’s cancellation via the “no” prompt provided a clean procedural out, aligning with policy without further entanglement.

On shift end, the Fair Labor Standards Act (FLSA) permits clocking out at scheduled times, especially for non-exempt hourly workers, though voluntary overtime during rushes is common.

Employers cannot mandate unpaid work post-shift, and on a final day during notice period, minimal repercussions apply beyond potential reference issues, which the policy already barred.

The manager’s report of the customer’s confusion validates the non-confrontational exit.

Retail compliance experts emphasize training cashiers on de-escalation while prioritizing law: calmly restate policy, involve supervisors for disputes, and document incidents.

For evasive customers, phrases like “I need ID from everyone or no sale” maintain consistency. Businesses mitigate risks via scanner tech or universal ID policies where legal.

Employees nearing departure can leverage the moment for boundary-setting, as here, but ongoing staff should clock overtime if staying.

Customers benefit from carrying ID always, avoiding delays honors frontline workers enforcing rules for collective safety.

This incident highlights policy triumph over pushback, fostering respect in high-volume environments.

See what others had to share with OP:

These Redditors praised strict ID adherence, sharing lighthearted enforcement wins

reddits_aight − My favorite thing working in a liquor store were the kids who came in and asked, "do you guys card?"

Would just tell them, "well I wasn't going to, but I'm definitely going to now that you asked."

Was a pricier store due to location with an older, working class crowd mostly

so we didn't get many people that needed to be carded. So those that did really stuck out.

SilentDis − I've never understood the animosity that's generated.

I'm 42, and look my age. If I'm carded, I show my card.

If I don't have it with me, I apologize, ask them to put it back,

and figure I'll just get my wants later. It's not a big deal. That's on me for not grabbing it.

[Reddit User] − I think you're my hero. I can't believe company policy prohibits references.

That is exactly how you develop a culture of people just up and bailing I imagine.

Users questioned group ID laws, noting inconsistencies with family or bar scenarios

trehmel − It's a weird law, in my state there are certain liquor stores

that have to card everyone, but parents can have children with them.

It just seems like it could get confusing for cashiers.

Klazky − So if like a mom or dad comes in with their underage kid you can’t sell them cigars?

MLXIII − Meanwhile I can get served at a bar and hand it over to my underage kid...

Commenters backed refusing sales sans ID, recalling personal policy stands

MorgainofAvalon − I used to work somewhere that sold smokes, and not having ID meant no smokes.

There was one kid who constantly tried to buy smokes from me,

I'd ask for ID, he never had any so no smokes.

His father started coming in the store and would tell me he was of age,

so it was okay for me to sell to him. Nope I never did.

RetroKida − My old job sold lottery tickets. Kids came up to the register with his friend and they look young so I ask for ID.

He kinda stumbles a bit and says he forgot it.

He gives his cash to his friend who gets his ID out

and I tell him unfortunately I can not sell him tickets knowing they are being purchased

for someone who was unable to produce their ID.

indigowulf − When I worked at Rite Aid, there was this vile, gross man.

He was buddies with an almost equally vile man that worked with me,

and vile co-worker never followed carding laws.

I carded him one day because he was bragging about how he never gets carded.

He pulls out a temporary paper ID that is 4 YEARS expired.

I told him, well, you ain't buying today, go update your ID.

Redditors recounted clever dodges exposed, cheering cashier vigilance

SinaSpacetoaster − I remember a time a few years back

when four adults and a toddler came up to my register with a cart full of groceries and beer.

One adult picked up the toddler and walked out of the store when I asked for ID.

I told the woman paying, “Ma’am, that man seems to have stolen your baby.

Let me call the police.” Suddenly, they didn’t need the beer. Funny that.

letscookeverything − My brother and I didn’t know any better but he had turned 21.

Around Christmas we wanted to get our dad Scotch whiskey.

I gave him $50 in front of a sheriff.

Next thing we knew, deputies questioned us and banned us from the ABC store.

We never got the Scotch. sad trumpet

Kozer2 − I was with some friends in Texas once and we were staying at a hotel near a gas station.

We walked over as a group but I went in first.

Got my 6 pack, paid and waited by the door.

Suddenly the cashier called out that he needed to see my friend’s ID,

even though he’d already seen mine. Like… you’d already sold me my alcohol!

Users flipped scripts with ironic ID tales involving friends or authority figures

U_Dun_Know_Who_I_Am − This law/CVS policy led to my favorite buying alcohol story.

My friend looked 18 when she was 21, while I looked older but was underage.

After I turned 21, I bought several bottles without being carded,

but when I joined my friend at self-checkout,

the cashier ran over and carded her,thinking I was buying it for her.

ontopofyourmom − On my first day at a convenience store, two cops walked in.

One refused to show her ID, so I couldn’t sell her tobacco.

Then her partner, a young gorgeous cop, offered to buy it instead,

but my mentor shouted “No two-party sale!” I think they thought it was a test.

This Redditor joked about avoiding late customers entirely on final days

IAmLordApolloXXIII − First mistake was taking a customer a few minutes before the end of your shift on your last day.

I would’ve clocked out after lunch to be honest.

The cashier’s clock-out capped a policy clash with impeccable timing, leaving the argumentative buyer cigar-less and stunned. Redditors hailed the move as heroic, though some puzzled over the law’s group quirks.

Was sticking to rules till the bitter end genius or overkill on day one of freedom? Have you ever bailed on a transaction mid-chaos? Drop your register revenge tales below!

Annie Nguyen

Annie Nguyen

Hi, I'm Annie Nguyen. I'm a freelance writer and editor for Daily Highlight with experience across lifestyle, wellness, and personal growth publications. Living in San Francisco gives me endless inspiration, from cozy coffee shop corners to weekend hikes along the coast. Thanks for reading!

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