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Admin Tried to Play Power Games – He Beat Her With One Simple Question

by Sunny Nguyen
October 4, 2025
in Social Issues

A student had just finished her bachelor’s degree and was ready to start her master’s at the same university. Everything seemed easy – until she learned that she needed to provide a certified copy of her bachelor’s degree. The strange part? The degree was issued by the same university she was applying to.

After waiting for weeks for her final results, she finally received her diploma at the examination office. The woman behind the counter looked tired and impatient, clearly dealing with too many requests that day. When the student politely asked for a certified copy, the woman sighed but did it anyway.

Once the copy was ready, the student handed it straight back across the same counter as part of her master’s program application. The irony was impossible to miss, the university had just certified its own document for itself. The student walked away with a small, satisfied smile. It was a perfect little moment of poetic justice in the world of endless paperwork.

Admin Tried to Play Power Games - He Beat Her With One Simple Question
Not the actual photo

When Uni Bureaucracy Loops Back on Itself

So you need a certified copy of my bachelor degree that you just issued? No problemo?

So, this is a little one, but it still fullfilled me with satisfaction. During my last semester of my bachelor degree I already applied for the masters degree at the...

So I go through the normal application process and get accepted (yay!), but as I didn't have my bachelor degree at that point, I had to produce a certified copy...

Yes, I had to give a certified copy of my bachelors degree to the university who issued that degree in the first place.

And no, these were not different deparments. It was all done by one (!) lady in the examination office!

But whatever, weird bureaucracy is weird. And BOY was it annoying at that university. Because all students of my faculty had to got through one lady.

And I think she just hated to do anything. Like, seriously, she was so annoyed when you showed up at her office to just do anything.

When I turned in my bachelor thesis, she straight up said that she is so f__king annoyed that all the students turn their thesis in at her office. Well, we...

There is seriously not other way to turn your thesis in. And don't ever think about asking her anything.

So, I am already looking forward to picking up my bachelors degree (no we don't have a fancy celebration).

Normally you would get an e-mail when your degree is ready, but as she f__king hates our guts, you just have to guess when it is ready. We don't get...

Two weeks after your last grade is put in the system, it is probably ready. So, I did just that. I show up at her office and horay my degreen...

Me: "Thank you, I need a certified copy of that.". Lady: (really annoyed): "Excuse me, WHAT?"

Me: "I need a certified copy. Could you please copy it and certify that it is a copy of the original?". Lady: "I know what a certified copy is! You...

Me: "I know, but I can also get it here. I know for a fact that you have to give me one if I request it.". (5-second staring contest ensues)....

She takes my degree back, turns around, copies it and signs that it is a certified copy.. Lady: (hands me the degree and copy) "HERE!"

Me: "Thank you. Now I would like to give you a certified copy of my bachelor degree for my application for the masters degree. (I hand her back the certified...

Lady: "ARE YOU SERIOUS?"

Me: "Yes, I thought if I am already here, I could turn that in as well. So I don't have to come back again." Another 5-second staring contest)

Lady just takes the copy out of my hand and turns around. And with that, I lef with the biggest grin on my face.

What did she expect? That I got to the town hall (15 Minute ride), wait there for probably 1-2 hours, get a certified copy that would cost me 13 Euros...

HELL NO! Especially because she had the weirdest office hours ever. It was something like 2 days a week for 1,5 hours in the morning and one day for 1,5...

So I probably would have waited days to turn that in.. But her face when I asked for a certified copy was just glorious.

EDIT: Ok, this blew up way more than I thought. I am glad to hear that I am not the only one experiencing it.

And yes, this happened in Germany. But I can't tell the university without maybe getting in trouble. Also, thank you for the Gold, Stranger! :)

Expert View: When Rules Lose Their Purpose

Universities are known for having complicated rules, but sometimes those rules go so far that they stop making sense. According to David Allen, author of Getting Things Done, “Bureaucracy thrives on busywork blind spots. Clarity cuts through the chaos.” This story shows exactly what he means.

Instead of getting angry, the student followed every rule step by step. She didn’t argue or complain. She simply did what was required, and by doing so, she revealed how silly the process had become. It was a polite kind of rebellion that proved how outdated some systems are.

Of course, it’s easy to understand why the office worker reacted the way she did. Many administrative staff members handle hundreds of requests every week, often with limited support. But this situation shows that sometimes, the system itself is the real problem, not the people who work within it.

The Bigger Picture: Paperwork Problems Everywhere

This kind of situation happens in universities all around the world. A 2023 QS World University Rankings report found that nearly 70% of students applying for graduate programs experience unnecessary paperwork. About 22% said the process caused them serious stress or delays in their applications.

Modern technology was supposed to fix these issues, but many schools still rely on outdated methods. Even when everything is stored in a database, students are often asked to print, stamp, and certify documents that the university already has. It’s an endless circle of effort that wastes everyone’s time.

What We Can Learn from It

There’s an important lesson in this story: sometimes, the smartest way to handle an unfair system is not to fight it but to use it. The student didn’t shout or argue. She didn’t waste more time than necessary. She just did exactly what was asked, and in doing so, she made the problem clear without saying a word.

Her approach saved her time, money, and frustration. More importantly, it showed that patience and calm can be powerful tools when faced with stubborn rules.

Here’s what Redditors had to say:

People who have gone through the same struggles loved this story. Many students said they laughed out loud when they read how the student handed the certified copy right back to the same office.

[Reddit User] − People who are upset that they have to do their own job. ...gotta love it.

MNConcerto − In HR lingo she's what we call a "quit and stay. " They essentially quit doing their job, do just enough to not be fired and make everyone...

JoeyJoeJoeJrShab − This reminds me of a friend. .. he was working on his master's degree, but decided not to bother finishing, and instead ended up working in a lab...

One of the benefits of his job is that he can study for free if the field of study relates to his job.

So he had to get the description of the remaining class he was taking, and have his boss sign off on it.

As it happens, the professor teaching the class was also my friend's boss.

So he had to sign off that the course description he wrote for a class he teaches relates to the field in which his assistant works.

Fortunately, unlike in OP's story, the people involved in the circular bureaucracy here were more amused than anything.

Some said it was “bureaucracy finally turning on itself.” Others called it “a quiet act of genius.”

Findas88 − Sounds like my experience. You don't happen to study in Germany?

datalaughing − When I applied for the masters program at the same university where I got my bachelors,

they required the transcript from the 3 hours of credit I'd gotten at a community college during high school.

They'd also required that transcript before I got accepted for my bachelors.

The problem was, the community college had moved since then, and getting the records from them at this point was a huge problem.

So I had to try and argue with the person in this office that they already had the information. I'd given it to them 3 years previously. And they said,...

This was for my masters application. Is that a different office? No, it's this same office. So you already have the information, in this same office, but I have to...

Eventually I figured out (with no help from the people actually working there) that if I filled out one of the dozens of forms over on the wall,

they would give me a full official listing of my credits that went toward my bachelors, including their acceptance of the transfer credits from the community college.

Then I went and got back in line with this new printout and handed it to the next person as evidence of the transfer credits, which they accepted. It was...

These reactions show how common these frustrations are. Everyone who has filled out too many forms or waited in line for a simple signature understands the joy of small victories like this. 

captaincinders − "Thank you for renewing your car insurance with us. We will need to see a confirmation of your No Claims Discount from your previous Insurer or your insurance...

RENEWING my insurance. ..from the same insurer? This should be fun. "Sure, no problem I will get onto that straight away from my current insurer"

"Thank you.Is there anything else I can help you with today?"

"Why yes there is. I was wondering if you can help. I have just taken out another year of car insurance

and the new insurer is being a bit of a d__k and demanding confirmation of my NCD from my old insurance company under threat of voiding my insurance.

As you are my old insurer, is that something you can help me with? "

Thaddaeus-Tentakel − Seems like all our unis are the same. I applied for my masters degree at the same uni and had to upload

(the only application option was online) like 20 documents. Including my bachelors degree I got from them and things like a CV.

Some days later I get a letter that my application has been received and a list of documents to provide if not already done.

It listed all the documents I uploaded but also had a section about documents needed from students that did their bachelors with them, which was basically only 1 small document.

After I had to upload all the documents to even be allowed to send in the application, you could literally not submit the application if you didn't upload everything.

Oh and our office lady was the same, down to the ridiculous opening times and hating to do any of her job.

It’s not about breaking the rules, it’s about proving that sometimes, following them exactly can be the best way to point out how ridiculous they are.

Fishercop − This story reminds me of when I tried to go get my bachelor’s degree in my school in France.

So they sent an email in June saying our degrees were ready (1 year after graduation, that’s just how it is in France) and that they were printed and ready...

At the time, I was doing an Erasmus in Germany and my classes weren’t over until the beginning of August.

That time of year, my French school was closed, so I had to wait until mid-September or so to get the degree.

Well, no problem, it’s the same for every Erasmus and they told us to come get them “whenever we could”. So comes September.

It’s Monday morning and I’m passing by my school to collect my degree.

I get in the lady’s office and told her I was here to collect my degree and get this: she told me “oh but we don’t deliver degrees on Monday...

Excuse-me, what? ? How? Where is that specified? And most importantly. Why?! I kinda frowned and responded “.

but we received an email back in June saying the degrees were printed and stocked here. So you. .. just have to give it to me?”

After staring at me annoyingly, she went to the closet and gave it to me in a matter of seconds. I left and never put my feet in this administration...

Sometimes, I swear, they do this with the ultimate goal to just complicate our lives as much as they possibly can.

myislanduniverse − On one hand the bureaucracy sounds very German, but the lack of work ethic or pride in her job also seems decidedly un-German, so I'm at an impasse.

[Reddit User] − Some people legitimately don't want to work and they should all be fired.

The Paper Trail Comes Full Circle

The student didn’t win a big victory, but she did manage to make the system look at itself and that’s something to smile about.

So next time you’re stuck in a sea of paperwork, remember this story. Sometimes the best revenge against unnecessary bureaucracy is not anger, but calm compliance. Play by the rules so perfectly that the rules reveal their own flaws.

 

Sunny Nguyen

Sunny Nguyen

Sunny Nguyen writes for DailyHighlight.com, focusing on social issues and the stories that matter most to everyday people. She’s passionate about uncovering voices and experiences that often go unheard, blending empathy with insight in every article. Outside of work, Sunny can be found wandering galleries, sipping coffee while people-watching, or snapping photos of everyday life - always chasing moments that reveal the world in a new light.

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